# Elasticsearch ERROR: Failed to verify bootstrap password ---
**URL:** https://discuss.elastic.co/t/elasticsearch-error-failed-to-verify-bootstrap-password/181732
**Category:** Elasticsearch
**Created:** [May 20, 2019, 3:42am UTC](https://discuss.elastic.co/t/elasticsearch-error-failed-to-verify-bootstrap-password/181732 "2019-05-20T03:42:40Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@hari.v](https://discuss.elastic.co/u/hari.v)
#### Post date: [May 20, 2019, 3:42am UTC](https://discuss.elastic.co/t/elasticsearch-error-failed-to-verify-bootstrap-password/181732/1 "2019-05-20T03:42:40Z")
Hi
after ii upgraded to platinum license and then reset the password in elasticsearch 7.0 (bin/elasticsearch-setup-passwords interactive). i could able to login in elastic user.
but i couldnt able to login using kibana user.
In browser shows "{"statusCode":403,"error":"Forbidden","message":"Forbidden"}"
and i tried to reset the password again in elasticsearch node.
shows below error:
[root@elastic1 elasticsearch]# bin/elasticsearch-setup-passwords interactive
Failed to authenticate user 'elastic' against [http://192.168.x.x:9200/\_security/\_authenticate?pretty](http://192.168.x.x:9200/_security/_authenticate?pretty)
Possible causes include:
- The password for the 'elastic' user has already been changed on this cluster
- Your elasticsearch node is running against a different keystore
This tool used the keystore at /etc/elasticsearch/elasticsearch.keystore
ERROR: Failed to verify bootstrap password
[root@elastic1 elasticsearch]# curl -u elastic:elastic [http://192.168.x.x:9200/\_xpack/security/\_authenticate?pretty](http://192.168.x.x:9200/_xpack/security/_authenticate?pretty)
{
"username" : "elastic",
"roles" : [
"superuser"
],
"full\_name" : null,
"email" : null,
"metadata" : {
"\_reserved" : true
},
"enabled" : true,
"authentication\_realm" : {
"name" : "reserved",
"type" : "reserved"
},
"lookup\_realm" : {
"name" : "reserved",
"type" : "reserved"
}
}
how to fix this issue.
---
### Author:  [@hari.v](https://discuss.elastic.co/u/hari.v)
#### Post date: [May 20, 2019, 4:22am UTC](https://discuss.elastic.co/t/elasticsearch-error-failed-to-verify-bootstrap-password/181732/2 "2019-05-20T04:22:15Z")
i restarted elasticsearch service.. . shows
[2019-05-20T20:21:23,046][INFO][o.e.x.s.a.AuthenticationService] [node-1] Authentication of [kibana] was terminated by realm [reserved] - failed to authenticate user [kibana]
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [June 17, 2019, 4:23am UTC](https://discuss.elastic.co/t/elasticsearch-error-failed-to-verify-bootstrap-password/181732/3 "2019-06-17T04:23:20Z")
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