# Elasticsearch throws "primary shard is not active Timeout:" error

**URL:** <https://discuss.elastic.co/t/elasticsearch-throws-primary-shard-is-not-active-timeout-error/104261>\
**Category:** Elasticsearch\
**Created:** [October 17, 2017, 2:24pm UTC](https://discuss.elastic.co/t/elasticsearch-throws-primary-shard-is-not-active-timeout-error/104261 "2017-10-17T14:24:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rajesh](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@rajesh](https://discuss.elastic.co/u/rajesh)\
**Post date:** [October 17, 2017, 2:24pm UTC](https://discuss.elastic.co/t/elasticsearch-throws-primary-shard-is-not-active-timeout-error/104261/1 "2017-10-17T14:24:00Z")

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Hi,

I am getting following error in ES,

`"type"=>"unavailable_shards_exception", "reason"=>"[index-2017.10][2] primary shard is not active Timeout: [1m]`

I didn't find any specific answer on why this is happening. Can someone please help?

Thanks

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**Author:** ![Thomas\_Parayil](https://avatars.discourse-cdn.com/v4/letter/t/cab0a1/32.png) [@Thomas\_Parayil](https://discuss.elastic.co/u/Thomas_Parayil)\
**Post date:** [October 19, 2017, 6:49am UTC](https://discuss.elastic.co/t/elasticsearch-throws-primary-shard-is-not-active-timeout-error/104261/2 "2017-10-19T06:49:29Z")

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Hi,

Please explain the actions you were performing along with the settings and version of your elastic search.

Thanks  
Thomas

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [November 16, 2017, 6:49am UTC](https://discuss.elastic.co/t/elasticsearch-throws-primary-shard-is-not-active-timeout-error/104261/3 "2017-11-16T06:49:44Z")

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