# Elastisearch requirements for OTRS 7

**URL:** <https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592>\
**Category:** Elasticsearch\
**Created:** [May 17, 2019, 12:13pm UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592 "2019-05-17T12:13:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![adbud866](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@adbud866](https://discuss.elastic.co/u/adbud866)\
**Post date:** [May 17, 2019, 12:13pm UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592/1 "2019-05-17T12:13:31Z")

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Hello,

I’m completely new to Elasticsearch but I need it for one of our applications and I hope I can get some recommendations on my query.  
I plan to install OTRS 7. OTRS uses Elasticsearch for its document search functionality.

For the hardware requirements OTRS recommends using a machine with at least (that does not include Elasticsearch):

• 3 GHz Xeon or comparable CPU  
• 8 GB RAM  
• 256 GB storage  
In our case that will be a VM running on VMware ESXi.

In terms of Elasticsearch the requirements are:

• Elasticsearch 6.x (higher versions are not supported)

It can be installed on the same host as OTRS or on any remote host.

I have collected some performance data over the last 30 days to provide an overview how “busy” the server is / or is not :

`###CPU### 4 Core Intel(R) Xeon(R) Gold 6148 CPU @ 2.40GHz`

![cpu](https://us1.discourse-cdn.com/elastic/original/3X/d/f/dfb851d2699ffb7ecabcaa46412a4115ea8dc6c0.png)

CPU wise there was not much going on.

#MEMORY###

8 GB RAM

```
cat /proc/meminfo
MemTotal: 7990288 kB
MemFree: 3979288 kB
MemAvailable: 4743564 kB
Buffers: 1216 kB
Cached: 790116 kB
SwapCached: 0 kB
Active: 2126240 kB
Inactive: 1242976 kB
Active(anon): 1699452 kB
Inactive(anon): 923468 kB
Active(file): 426788 kB
Inactive(file): 319508 kB
Unevictable: 0 kB
Mlocked: 0 kB
SwapTotal: 4194300 kB
SwapFree: 4194300 kB
Dirty: 40 kB
Writeback: 0 kB
AnonPages: 2577884 kB
Mapped: 54216 kB
Shmem: 45036 kB
Slab: 431904 kB
SReclaimable: 323788 kB
SUnreclaim: 108116 kB
KernelStack: 9680 kB
PageTables: 23424 kB
NFS_Unstable: 0 kB
Bounce: 0 kB
WritebackTmp: 0 kB
CommitLimit: 8189444 kB
Committed_AS: 5073716 kB
VmallocTotal: 34359738367 kB
VmallocUsed: 198472 kB
VmallocChunk: 34359310332 kB
HardwareCorrupted: 0 kB
AnonHugePages: 1241088 kB
CmaTotal: 0 kB
CmaFree: 0 kB
HugePages_Total: 0
HugePages_Free: 0
HugePages_Rsvd: 0
HugePages_Surp: 0
Hugepagesize: 2048 kB
DirectMap4k: 120640 kB
DirectMap2M: 4073472 kB
DirectMap1G: 6291456 kB

```

Memory usage on average is 26% with peeks up to 44%.

![memory](https://us1.discourse-cdn.com/elastic/original/3X/9/7/97126a1b860890882d3ec30bf4e5ea47ec16f3d1.png)

Disk usage - not much to add:

![disk](https://us1.discourse-cdn.com/elastic/original/3X/a/8/a80497163e4fb272289bf50b973003a3ba18e14e.png)

Here’s the DB size:  
`Database Size (0.629 GB) (MySQL 5.7.23)`

Given the above what would be your recommendation:

- How to scale the resource requirements to match OTRS and Elastisearch needs when installed on one VM?
- Is there anything else to consider ?
- Oh, and last but not least the LVM will be encrypted with `LUKS` does that make any difference to Elasticsearch ?

I appreaciate all help in advance !

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**Author:** ![Igor\_Motov](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/igor_motov/32/45193_2.png) [@Igor\_Motov](https://discuss.elastic.co/u/Igor_Motov)\
**Post date:** [May 17, 2019, 9:10pm UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592/2 "2019-05-17T21:10:14Z")

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The system requirements for elasticsearch are very application-specific. I think you might get better answers if you ask this question on the [OTRS forum](https://forums.otterhub.org/) instead.

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**Author:** ![adbud866](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@adbud866](https://discuss.elastic.co/u/adbud866)\
**Post date:** [May 19, 2019, 6:54am UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592/3 "2019-05-19T06:54:08Z")

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Thank you @Igor_Motov Are there any other considerations / best practises to look at like 'do not install Elasticsearch on the same host running the application that hosts the data you want to ingest into Elasticsearch ?

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**Author:** ![Igor\_Motov](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/igor_motov/32/45193_2.png) [@Igor\_Motov](https://discuss.elastic.co/u/Igor_Motov)\
**Post date:** [May 20, 2019, 5:28pm UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592/4 "2019-05-20T17:28:32Z")

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> [@adbud866](#):
>
> do not install Elasticsearch on the same host running the application that hosts the data you want to ingest into Elasticsearch ?

It depends. In general we recommend a dedicated machine for elasticsearch since most of the defaults and setup recommendations are done assuming that all resources of the machine are devoted to elasticsearch. However, If you have a very small installation, and the application doesn't require a lot of resources, dedicating a separate machine to elasticsearch might not make any sense.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [June 17, 2019, 5:39pm UTC](https://discuss.elastic.co/t/elastisearch-requirements-for-otrs-7/181592/5 "2019-06-17T17:39:35Z")

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