# Error Export/Import Dashboards and Visuals

**URL:** <https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506>\
**Category:** Kibana\
**Created:** [August 16, 2019, 1:53pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506 "2019-08-16T13:53:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mhare](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mhare/32/52213_2.png) [@mhare](https://discuss.elastic.co/u/mhare)\
**Post date:** [August 16, 2019, 1:53pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/1 "2019-08-16T13:53:57Z")

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I installed ELK 7.3 on a Windows LT as a POC for people here to see and comment on. They liked it, so I spun up a Ubuntu 18.04 VM and installed ELK again (from tar ballz)  
Got it all working and rather than reinvent the dashboards and visualizations, I exported them from the Windows LT and tried to import into Ubuntu and it fails with the error:

"Sorry, there was an error  
The file could not be processed."

Any ideas what I can try?

Thanks,

- m

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**Author:** ![bhavyarm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bhavyarm/32/22392_2.png) [@bhavyarm](https://discuss.elastic.co/u/bhavyarm)\
**Post date:** [August 16, 2019, 2:31pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/2 "2019-08-16T14:31:01Z")

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Interesting.

Do you know if the export file has a different format in windows?  
Can you try to export one from ubuntu and see if there are any major differences ?

Thanks,  
Bhavya

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<div class="post-metadata">

**Author:** ![mhare](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mhare/32/52213_2.png) [@mhare](https://discuss.elastic.co/u/mhare)\
**Post date:** [August 16, 2019, 3:16pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/3 "2019-08-16T15:16:30Z")

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Well, Windows is version 7.3 and Ubuntu is 7.2 (I thought it was also the latest tarball)  
I am installing from deb and I will be 7.3, so maybe it will import then.  
Thanks!

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<div class="post-metadata">

**Author:** ![mhare](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mhare/32/52213_2.png) [@mhare](https://discuss.elastic.co/u/mhare)\
**Post date:** [August 16, 2019, 4:05pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/4 "2019-08-16T16:05:51Z")

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Yes, that was it. 7.2 cannot import 7.3 exports  
When I ran 7.3 on ubuntu, it imported just fine

Thanks!

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**Author:** ![bhavyarm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bhavyarm/32/22392_2.png) [@bhavyarm](https://discuss.elastic.co/u/bhavyarm)\
**Post date:** [August 22, 2019, 1:47pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/5 "2019-08-22T13:47:03Z")

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Great.  
Thanks for keeping us posted!

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 19, 2019, 1:47pm UTC](https://discuss.elastic.co/t/error-export-import-dashboards-and-visuals/195506/6 "2019-09-19T13:47:14Z")

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