# Error: fail to enroll : connection timed out **URL:** \ **Category:** Elastic Agent\ **Tags:** elastic-agent\ **Created:** [July 19, 2022, 2:44pm UTC](https://discuss.elastic.co/t/error-fail-to-enroll-connection-timed-out/310036 "2022-07-19T14:44:24Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![koubach](https://avatars.discourse-cdn.com/v4/letter/k/ea666f/32.png) [@koubach](https://discuss.elastic.co/u/koubach)\ **Post date:** [July 19, 2022, 2:44pm UTC](https://discuss.elastic.co/t/error-fail-to-enroll-connection-timed-out/310036/1 "2022-07-19T14:44:24Z")
Hi, I'm using Elastic Cloud and I'm can't seem to be able to install the elastic agent, and I get the error : Error: fail to enroll: fail to execute request to fleet-server: dial tcp IP-adress:443: connect: connection timed out. When I tried to install the agent without the **sudo** command, the agent enrolled successfully on the Elastic Cloud but is always stuck on updating status and there are no applications running on it even though it has a healthy status in the host. ---
**Author:** ![koubach](https://avatars.discourse-cdn.com/v4/letter/k/ea666f/32.png) [@koubach](https://discuss.elastic.co/u/koubach)\ **Post date:** [August 3, 2022, 12:49pm UTC](https://discuss.elastic.co/t/error-fail-to-enroll-connection-timed-out/310036/2 "2022-08-03T12:49:57Z")
Nevermind, it was a firewall issue and I just had to add proxy configuration to the agent service unit. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [August 31, 2022, 12:50pm UTC](https://discuss.elastic.co/t/error-fail-to-enroll-connection-timed-out/310036/3 "2022-08-31T12:50:47Z")
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