# Error: Failed to decrypt report job data. Please re-generate this report. how? 5.6.4 **URL:** \ **Category:** Elasticsearch\ **Created:** [December 21, 2017, 8:44am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768 "2017-12-21T08:44:46Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 21, 2017, 8:44am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/1 "2017-12-21T08:44:46Z")
Error: Failed to decrypt report job data. Please re-generate this report. how to do about it ? ![image](https://us1.discourse-cdn.com/elastic/original/3X/d/a/da29d64c316d7a72985c2eaa5d9acc9bdce41bff.png) the other error. **Unhandled rejection Error: You must install fontconfig and freetype for Reporting to work** ---
**Author:** ![chrisronline](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chrisronline/32/28230_2.png) [@chrisronline](https://discuss.elastic.co/u/chrisronline)\ **Post date:** [December 21, 2017, 2:32pm UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/2 "2017-12-21T14:32:37Z")
Hi @zqc0512, Are you on Linux? [The docs](https://www.elastic.co/guide/en/kibana/6.1/xpack-reporting.html#xpack-reporting) indicate that Linux users need to install a couple of packages (`libfontconfig` and `libfreetype6`) for reporting to work properly. Thanks, Chris ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 22, 2017, 12:31am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/3 "2017-12-22T00:31:09Z")
> [@chrisronline](#): > > Are you on Linux? The docs indicate that Linux users need to install a couple of packages (libfontconfig and libfreetype6) for reporting to work properly. thanks in centos 7 is **fontconfig** and **freetype** use yum install install it it out put the other error. **Error: Timeout exceeded (20000)** ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 22, 2017, 2:34am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/4 "2017-12-22T02:34:19Z")
install it output the other error.. **Error: Failed to decrypt report job data. Please re-generate this report.** also set **xpack.reporting.encryptionKey: "12345678"** ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 22, 2017, 3:51am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/5 "2017-12-22T03:51:13Z")
i will test it now . the error is about have many kibana with the elasticsearch . i shutdown the other kibana and left one . as i test as i can. ---
**Author:** ![chrisronline](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chrisronline/32/28230_2.png) [@chrisronline](https://discuss.elastic.co/u/chrisronline)\ **Post date:** [December 22, 2017, 3:42pm UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/6 "2017-12-22T15:42:20Z")
K I'm not really sure what's going on. Did you successfully install those libraries (`fontconfig` and `freetype`) on your system? ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 25, 2017, 12:48am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/7 "2017-12-25T00:48:46Z")
yes install it see: ``` [root@xxx ~]# rpm -qa | grep freetype freetype-2.4.11-12.el7.x86_64 [root@xxxx ~]# rpm -qa | grep fontconfig fontconfig-2.10.95-10.el7.x86_64 ``` ---
**Author:** ![chrisronline](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/chrisronline/32/28230_2.png) [@chrisronline](https://discuss.elastic.co/u/chrisronline)\ **Post date:** [January 2, 2018, 2:53pm UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/8 "2018-01-02T14:53:57Z")
@zqc0512 Thanks, can you paste the entire error you're seeing after you installed those libraries? ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [January 3, 2018, 1:04am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/9 "2018-01-03T01:04:21Z")
install no error now it output the other error. **Max attempts reached (3)** ![image](https://us1.discourse-cdn.com/elastic/original/3X/b/b/bb8932a749c3f8a069e06f4ac7a50b6340c10ceb.png) ![image](https://us1.discourse-cdn.com/elastic/original/3X/7/b/7b3151c112c19435ee3f84f40992e252a3fe2583.png) **There was an error generating your report for the "apache" dashboard: Max attempts reached (3)** i use logstash with this configure [https://github.com/elastic/examples/blob/master/Common%20Data%20Formats/apache\_logs/logstash/apache\_logstash.conf](https://github.com/elastic/examples/blob/master/Common%20Data%20Formats/apache_logs/logstash/apache_logstash.conf) have a question about reporting 🙂 if the reporting have a map. the kibana server need connect to es maps services with network or it use the local maps ? i can't reporting it output **Max attempts reached (3)** ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [January 3, 2018, 2:00am UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/10 "2018-01-03T02:00:42Z")
**see the phantomjis** ``` ps -ef | grep phantomjs es 2751 2490 1 10:00 pts/0 00:00:00 /opt/kibana-5.6.4-linux-x86_64/data/phantomjs-2.1.1-linux-x86_64/bin/phantomjs **--load-images=true** --ssl-protocol=any --ignore-ssl-errors=true /opt/kibana-5.6.4-linux-x86_64/plugins/x-pack/node_modules/@elastic/node-phantom-simple/bridge.js 127.0.0.1 33228 ``` **--load-images=true** have this . can any configure change it to false? ---
**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\ **Post date:** [January 8, 2018, 2:51pm UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/11 "2018-01-08T14:51:00Z")
Hey @zqc0512, do you have multiple Kibana instances pointed at the same Elasticsearch cluster? When using Reporting in this setting, all Kibana servers form a Reporting "cluster" and will take turns processing the Reporting jobs, which requires that the `xpack.reporting.encryptionKey` be set to the same value in all Kibana instance's `kibana.yml`. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 5, 2018, 2:51pm UTC](https://discuss.elastic.co/t/error-failed-to-decrypt-report-job-data-please-re-generate-this-report-how-5-6-4/112768/12 "2018-02-05T14:51:07Z")
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