# Error message in elasticsearch

**URL:** <https://discuss.elastic.co/t/error-message-in-elasticsearch/379946>\
**Category:** Elasticsearch\
**Created:** [July 9, 2025, 12:03pm UTC](https://discuss.elastic.co/t/error-message-in-elasticsearch/379946 "2025-07-09T12:03:22Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![DOkuwa](https://avatars.discourse-cdn.com/v4/letter/d/90db22/32.png) [@DOkuwa](https://discuss.elastic.co/u/DOkuwa)\
**Post date:** [July 9, 2025, 12:03pm UTC](https://discuss.elastic.co/t/error-message-in-elasticsearch/379946/1 "2025-07-09T12:03:22Z")

</div>

When i go to kibana from the webaddress [http://xxxx:5601](http://xxxx:5601) i get this error message  
{"statusCode":503,"error":"Service Unavailable","message":"License information could not be obtained from Elasticsearch. Please check the logs for further details."}

When i check the logs i can see the following

```auto
[root@ibcinsmartsd12v elasticsearch]# tail -f elasticsearch.log
[2025-07-09T12:12:10,897][WARN][o.e.m.j.JvmGcMonitorService] [ibcinsmartsd12v] [gc][young][1488][23] duration [5.9s], collections [1]/[9s], total [5.9s]/[14.5s], memory [321.7mb]->[146.7mb]/[3.7gb], all_pools {[CodeHeap 'non-nmethods'] [2.5mb]->[2.5mb]/[5.5mb]}{[Metaspace] [152.7mb]->[152.7mb]/[0b]}{[CodeHeap 'profiled nmethods'] [32mb]->[32mb]/[117.2mb]}{[Compressed Class Space] [21.3mb]->[21.3mb]/[1gb]}{[young] [176mb]->[0b]/[0b]}{[old] [134mb]->[134mb]/[3.7gb]}{[survivor] [11.7mb]->[12.7mb]/[0b]}{[CodeHeap 'non-profiled nmethods'] [11.2mb]->[11.2mb]/[117.2mb]}
[2025-07-09T12:12:10,901][WARN][o.e.m.j.JvmGcMonitorService] [ibcinsmartsd12v] [gc][1488] overhead, spent [5.9s] collecting in the last [9s]
[2025-07-09T12:13:13,574][WARN][o.e.t.ThreadPool] [ibcinsmartsd12v] execution of [ReschedulingRunnable{runnable=org.elasticsearch.monitor.jvm.JvmGcMonitorService$1@33c2697f, interval=1s}] took [6390ms] which is above the warn threshold of [5000ms]
[2025-07-09T12:13:24,514][WARN][o.e.t.ThreadPool] [ibcinsmartsd12v] execution of [ReschedulingRunnable{runnable=org.elasticsearch.monitor.jvm.JvmGcMonitorService$1@33c2697f, interval=1s}] took [5021ms] which is above the warn threshold of [5000ms]
[2025-07-09T12:13:27,940][WARN][o.e.t.TransportService] [ibcinsmartsd12v] Received response for a request that has timed out, sent [46.9s/46997ms] ago, timed out [31.1s/31194ms] ago, action [indices:monitor/stats[n]], node [{ibcinsmartsd12v}{VwTRm3C6SO6ToPSB9WpVcA}{R28fQshJSS6EDbVVHBbBnw}{ibcinsmartsd12v}{127.0.0.1}{127.0.0.1:9300}{cdfhilmrstw}{8.17.3}{7000099-8521000}{ml.allocated_processors_double=4.0, ml.max_jvm_size=4072669184, ml.config_version=12.0.0, xpack.installed=true, transform.config_version=10.0.0, ml.machine_memory=8145580032, ml.allocated_processors=4}], id [5215]
[2025-07-09T12:13:27,002][WARN][o.e.c.InternalClusterInfoService] [ibcinsmartsd12v] failed to retrieve shard stats from node [VwTRm3C6SO6ToPSB9WpVcA]
org.elasticsearch.transport.ReceiveTimeoutTransportException: [ibcinsmartsd12v][127.0.0.1:9300][indices:monitor/stats[n]] request_id [5215] timed out after [15803ms]
[2025-07-09T12:13:35,183][WARN][o.e.t.ThreadPool] [ibcinsmartsd12v] execution of [ReschedulingRunnable{runnable=org.elasticsearch.monitor.jvm.JvmGcMonitorService$1@33c2697f, interval=1s}] took [6120ms] which is above the warn threshold of [5000ms]
[2025-07-09T12:13:42,426][WARN][o.e.t.ThreadPool] [ibcinsmartsd12v] execution of [ReschedulingRunnable{runnable=org.elasticsearch.monitor.jvm.JvmGcMonitorService$1@33c2697f, interval=1s}] took [6140ms] which is above the warn threshold of [5000ms]
[2025-07-09T12:14:00,878][WARN][o.e.t.ThreadPool] [ibcinsmartsd12v] execution of [ReschedulingRunnable{runnable=org.elasticsearch.monitor.jvm.JvmGcMonitorService$1@33c2697f, interval=1s}] took [5267ms] which is above the warn threshold of [5000ms]

```

---

<div class="post-metadata">

**Author:** ![RainTown](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/raintown/32/140206_2.png) [@RainTown](https://discuss.elastic.co/u/RainTown)\
**Post date:** [July 9, 2025, 1:00pm UTC](https://discuss.elastic.co/t/error-message-in-elasticsearch/379946/2 "2025-07-09T13:00:39Z")

</div>

what does `/_cluster/health` tell you ? Also `/_cat/nodes?v`. Please share the outputs.

Please also grep for ERROR in the elasticsearch.log file.