# Error while accessing kibana from web browser

**URL:** <https://discuss.elastic.co/t/error-while-accessing-kibana-from-web-browser/241943>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [July 20, 2020, 10:40pm UTC](https://discuss.elastic.co/t/error-while-accessing-kibana-from-web-browser/241943 "2020-07-20T22:40:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ArunAWS2020](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@ArunAWS2020](https://discuss.elastic.co/u/ArunAWS2020)\
**Post date:** [July 20, 2020, 10:40pm UTC](https://discuss.elastic.co/t/error-while-accessing-kibana-from-web-browser/241943/1 "2020-07-20T22:40:08Z")

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the error happen when i start the kibana and elasticsearch&elasticsearch-head have started。 [Screenshot here] log [02:25:38.464] [error][reporting]

The Reporting plugin encountered issues launching Chromium in a self-test. You may have trouble generating reports. log [02:25:38.465] [error][reporting] ErrorEvent { target: WebSocket { \_events: [Object: null prototype] { open: [Function], error: [Function] }, \_eventsCount: 2, \_maxListeners: undefined, readyState: 3, protocol: '', \_binaryType: 'nodebuffer', \_closeFrameReceived: false, \_closeFrameSent: false, \_closeMessage: '', \_closeTimer: null, \_closeCode: 1006, \_extensions: {}, \_receiver: null, \_sender: null, \_socket: null, \_isServer: false, \_redirects: 0, url: 'ws://127.0.0.1:45871/devtools/browser/7e246271-fac4-4eed-99c0-28ace04c7e45', \_req: null }, type: 'error', message: 'socket hang up', error: { Error: socket hang up at createHangUpError (\_http\_client.js:323:15) at Socket.socketOnEnd (\_http\_client.js:426:23) at Socket.emit (events.js:194:15) at endReadableNT (\_stream\_readable.js:1103:12) at process.\_tickCallback (internal/process/next\_tick.js:63:19) code: 'ECONNRESET' } } log [02:25:38.469] [warning][reporting] See Chromium's log output at "/kibana/kibana-7.5.1-linux-x86\_64/data/headless\_shell-linux/chrome\_debug.log" log [02:25:38.469] [warning][reporting] Reporting plugin self-check failed. Please check the Kibana Reporting settings. Error: Could not close browser client handle!

Kibana Version:7.6 OS:CentOS Linux release 7.0 (Core)

Thanks

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [July 20, 2020, 11:57pm UTC](https://discuss.elastic.co/t/error-while-accessing-kibana-from-web-browser/241943/2 "2020-07-20T23:57:19Z")

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Welcome to our community! 😃 I've moved this into the Kibana category, as you posted it into the Elasticsearch one.

What is in `/kibana/kibana-7.5.1-linux-x86_64/data/headless_shell-linux/chrome_debug.log`? Please format your code/logs/config using the `</>` button, or markdown style back ticks. It helps to make things easy to read which helps us help you 🙂

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 17, 2020, 11:57pm UTC](https://discuss.elastic.co/t/error-while-accessing-kibana-from-web-browser/241943/3 "2020-08-17T23:57:35Z")

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