# Error while connection to Elasticsearch (503, The server refuse to browse the page)

**URL:** <https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613>\
**Category:** Beats\
**Tags:** heartbeat\
**Created:** [March 14, 2020, 12:14pm UTC](https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613 "2020-03-14T12:14:36Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![stk1](https://avatars.discourse-cdn.com/v4/letter/s/ee59a6/32.png) [@stk1](https://discuss.elastic.co/u/stk1)\
**Post date:** [March 14, 2020, 12:14pm UTC](https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613/1 "2020-03-14T12:14:36Z")

</div>

Hi,

I am having trouble sending data from Heartbeat to Elasticsearch (both version 7.3). On the same server runs an instance of apm-server which makes no trouble, so I used the same configuration for elasticsearch giving the server (real IP 192.1.9.211, not localhost), username  
and password. Still I get

```
2020-03-14T11:41:45.424Z	DEBUG	[elasticsearch]	elasticsearch/client.go:723	Ping request failed with: 503 Service Unavailable: <HTML><HEAD><TITLE>ERROR</TITLE></HEAD><BODY>
<H1>ERROR</H1>

<HR><UL>
The server refuse to browse the page.<BR>
The URL or other input may not be correct. Please confirm the value.<BR>
<BR>
<UL>
URL: <b>http://192.1.9.211:9200/</b><br>
ERROR: <b>CONNECT(192.1.9.211:9200)/connect: Connection timed out</b><br>
</UL>
</UL>

<HR><DIV ALIGN=right>Powered by F-Secure</DIV>
</BODY></HTML>

2020-03-14T11:41:46.468Z	INFO	pipeline/output.go:93	Attempting to reconnect to backoff(elasticsearch(http://192.1.9.211:9200)) with 1 reconnect attempt(s)
2020-03-14T11:41:46.468Z	DEBUG	[elasticsearch]	elasticsearch/client.go:719	ES Ping(url=http://192.1.9.211:9200)

```

as reponse. I am running heartbeat with sudo, since otherwise it doesn't seem to work to create a tcp connection. When starting heartbeat with -d '\*' I see that the IP I want to ping seems to work.  
In the elasticsearch.yml the host is given as

```
network.host: 192.1.9.211

```

Hope anyone knows where the problem is. Thanks!

---

<div class="post-metadata">

**Author:** ![Andrew\_Cholakian1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andrew_cholakian1/32/3612_2.png) [@Andrew\_Cholakian1](https://discuss.elastic.co/u/Andrew_Cholakian1)\
**Post date:** [March 16, 2020, 7:58pm UTC](https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613/2 "2020-03-16T19:58:15Z")

</div>

Something here is different. It seems that you're hitting an F-Secure device instead of elasticsearch. Furthermore, given the timeout error it seems the F-Secure device cannot reach Elasticsearch.

Can you ping Elasticsearch from the same box as heartbeat using say cURL?

---

<div class="post-metadata">

**Author:** ![stk1](https://avatars.discourse-cdn.com/v4/letter/s/ee59a6/32.png) [@stk1](https://discuss.elastic.co/u/stk1)\
**Post date:** [March 18, 2020, 6:43am UTC](https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613/3 "2020-03-18T06:43:38Z")

</div>

Hi,

thanks for answering. You are right, the problem turned out having nothing to do with Elasticsearch itself but a network proxy that was in between Heartbeat and Elasticsearch. Thanks!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 15, 2020, 6:43am UTC](https://discuss.elastic.co/t/error-while-connection-to-elasticsearch-503-the-server-refuse-to-browse-the-page/223613/4 "2020-04-15T06:43:49Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.