# Error while trying to download Basic license
**URL:** https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091
**Category:** Elasticsearch
**Tags:** elastic-stack-monitoring
**Created:** [December 1, 2015, 7:50pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091 "2015-12-01T19:50:49Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@kmroz](https://discuss.elastic.co/u/kmroz)
#### Post date: [December 1, 2015, 7:50pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/1 "2015-12-01T19:50:49Z")
I seem to get an error while trying to download the basic licence. It says for system own to check the logs. Then I get an email with my licence but when opening it, i get the error "The license has not been found. Please make sure you're using the correct URL.
---
### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [December 1, 2015, 8:32pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/3 "2015-12-01T20:32:44Z")
Hi, I have removed the license URL from your post. Please do not post these online as they are unique to yourself.
Let me look into this and get back to you.
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### Author:  [@Philip\_Kobezak](https://discuss.elastic.co/u/Philip_Kobezak)
#### Post date: [December 2, 2015, 4:22pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/4 "2015-12-02T16:22:52Z")
I've seen the same issue for a couple weeks. I've tried emailing Elastic but have not heard back. When I try to register I get this error on the page: "We're sorry, but something went wrong. If you are the application owner check the logs for more information." I'll then receive an email link but it's broken.
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### Author:  [@skearns](https://discuss.elastic.co/u/skearns)
#### Post date: [December 2, 2015, 4:26pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/5 "2015-12-02T16:26:31Z")
Hi Phillip,
I'm sorry to hear you didn't get a response. To what @elastic.co email address did you send your emails?
I dug into this with Kenneth, and it looks like it might have been an issue with browsers? With him, I was able to enter his information into Chrome on my Mac and it went through fine.. I'll send you a note offline and we can see if that works here, and if we can figure out what happened.
Thanks,
Steve
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### Author:  [@Philip\_Kobezak](https://discuss.elastic.co/u/Philip_Kobezak)
#### Post date: [December 2, 2015, 11:36pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/6 "2015-12-02T23:36:16Z")
This is what I get when I try to register:
I sent emails to info@ and support@
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### Author:  [@mikula](https://discuss.elastic.co/u/mikula)
#### Post date: [December 3, 2015, 9:13am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/7 "2015-12-03T09:13:37Z")
I would like to join into this because I have exactly same problem... (including muteness of elastic.co e-mails)
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### Author:  [@karmi](https://discuss.elastic.co/u/karmi)
#### Post date: [December 3, 2015, 10:48am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/8 "2015-12-03T10:48:19Z")
Hi, we can confirm that the errors you receive are real. The issue is related to ipv4 vs. ipv6 adresses, that's why it has been a bit tricky to reproduce. We apologize for the inconvenience, we hope to fix the issue within a day or two.
Thanks!,
Karel
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### Author:  [@skearns](https://discuss.elastic.co/u/skearns)
#### Post date: [December 3, 2015, 12:34pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/9 "2015-12-03T12:34:31Z")
Philip, Mikula, are you able to attempt re-registering from a computer/network on IPv4? I want to make sure you're able to get a Basic license ASAP. If you don't have access to an IPv4 network, please send me a private message with the registration info, and I can generate a license for you.
Thanks for helping us figure this out!
Cheers,
Steve
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### Author:  [@karmi](https://discuss.elastic.co/u/karmi)
#### Post date: [December 3, 2015, 8:16pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/10 "2015-12-03T20:16:04Z")
The issue with ipv6 addresses should be fixed now, can you please try again? Thanks!
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### Author:  [@Philip\_Kobezak](https://discuss.elastic.co/u/Philip_Kobezak)
#### Post date: [December 3, 2015, 9:57pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/11 "2015-12-03T21:57:07Z")
Yes, that works now.
Thanks,
Philip
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### Author:  [@mikula](https://discuss.elastic.co/u/mikula)
#### Post date: [December 4, 2015, 9:29am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/12 "2015-12-04T09:29:55Z")
I can confirm that it works.
Thank you
M
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### Author:  [@prakash1243](https://discuss.elastic.co/u/prakash1243)
#### Post date: [January 19, 2017, 9:25am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/13 "2017-01-19T09:25:18Z")
Hi @warkolm-
Could you please let me know, how do I install the license on the Windows-7 machine?
I believe, CURL command doesn't work on windows. Could you please let me know at earliest, as my basic license wil expire in another few hours. Thanks !
Regards,
Prakash
---
### Author:  [@pickypg](https://discuss.elastic.co/u/pickypg)
#### Post date: [January 19, 2017, 7:10pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/14 "2017-01-19T19:10:56Z")
Hi @prakash1243,
If you have access to a Cygwin or Git Bash terminal, then you can get curl there.
For Windows, the easiest way is to follow the instructions here:
>
However, you can alternatively use PowerShell to do the same.
```auto
cat your_license_file.json | Invoke-Web
Request -Uri http://localhost:9200/_license -Method POST
```
Hope that helps,
Chris
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### Author:  [@prakash1243](https://discuss.elastic.co/u/prakash1243)
#### Post date: [January 20, 2017, 3:53am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/15 "2017-01-20T03:53:28Z")
That really helps @pickypg.
Thanks !
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### Author:  [@neoes1um](https://discuss.elastic.co/u/neoes1um)
#### Post date: [June 28, 2017, 3:48am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/16 "2017-06-28T03:48:53Z")
I've seen the same issue for a couple weeks. I've tried emailing Elastic but have not heard back. When I try to register I get this error on the page: "We're sorry, but something went wrong. If you are the application owner check the logs for more information." I'll then receive an email link but it's broken.
---
### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [June 28, 2017, 3:59am UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/17 "2017-06-28T03:59:00Z")
Which address did you email?
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### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [October 30, 2018, 10:32pm UTC](https://discuss.elastic.co/t/error-while-trying-to-download-basic-license/36091/18 "2018-10-30T22:32:14Z")