# Errors when answering by email
**URL:** https://discuss.elastic.co/t/errors-when-answering-by-email/1242
**Category:** Meta Elastic
**Created:** [May 25, 2015, 6:57am UTC](https://discuss.elastic.co/t/errors-when-answering-by-email/1242 "2015-05-25T06:57:16Z")
**Posts on this page:** 1
**Showing post:** 19
### Author:  [@Sam\_Saffron](https://discuss.elastic.co/u/Sam_Saffron)
#### Post date: [July 31, 2015, 7:14am UTC](https://discuss.elastic.co/t/errors-when-answering-by-email/1242/19 "2015-07-31T07:14:22Z")
Today I spent a fair amount of time debugging this, first I added an option to very aggressively log any email failure
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Once that was done I deployed and turned it on here, I have been trying to reply to this very topic by email and kept on getting that message.
When I looked at the log I saw nothing ...
So ... the process running this site were not even getting the messages, where were they going ??
Well, elastic is an enterprise customer, they have a staging instance with all data and settings, the staging instance has been polling email ... and it has reasonably old data.
I went ahead and disabled polling there, however... this leaves me wondering, do we even want to keep running this staging instance @nik9000 / @dadoonet are you using it for anything?
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