# Es cloud can't out maps. Coordinate Map: Could not retrieve manifest from the tile service: status -1 **URL:** \ **Category:** Elasticsearch\ **Created:** [December 15, 2017, 2:56am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891 "2017-12-15T02:56:07Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 15, 2017, 2:56am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/1 "2017-12-15T02:56:07Z")
**Coordinate Map: Could not retrieve manifest from the tile service: status -1** ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/3/531abfe81b2a859d9575e491b262ff5dc7dbe858.png) ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 15, 2017, 2:58am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/2 "2017-12-15T02:58:23Z")
the map is loading use local client connect to es map servers or use the server connect to the es map services? i test it use local client network connect to the es map services ,can give a configure to use server connect to the es map services? thanks so much. ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [December 15, 2017, 8:09am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/3 "2017-12-15T08:09:25Z")
Support for Elastic Cloud is no longer provided through this forum. Please see [this thread for details about how to access support](https://discuss.elastic.co/t/now-live-new-elastic-cloud-standard-support/84161). ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 18, 2017, 12:43am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/4 "2017-12-18T00:43:09Z")
> [@Christian\_Dahlqvist](#): > > Support for Elastic Cloud is no longer provided through this forum. Please see this thread for details about how to access support. i can't open it **"Sorry, you don't have access to that topic!"** @Christian_Dahlqvist ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [December 18, 2017, 12:55am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/5 "2017-12-18T00:55:19Z")
Generally this sort of error is caused by a browser plugin blocking one of our resources. Please try again with an incognito tab or with all plugins disabled. ---
**Author:** ![dadoonet](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/dadoonet/32/137187_2.png) [@dadoonet](https://discuss.elastic.co/u/dadoonet)\ **Post date:** [December 18, 2017, 12:56am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/6 "2017-12-18T00:56:09Z")
I think Mark, this is caused by the fact we closed the #cloud forum ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [December 18, 2017, 12:56am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/7 "2017-12-18T00:56:18Z")
Please see [https://www.elastic.co/cloud/as-a-service/support](https://www.elastic.co/cloud/as-a-service/support) on how to raise a support ticket. ---
**Author:** ![zqc0512](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zqc0512/32/32141_2.png) [@zqc0512](https://discuss.elastic.co/u/zqc0512)\ **Post date:** [December 18, 2017, 1:02am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/8 "2017-12-18T01:02:30Z")
> [@warkolm](#): > > Please see [https://www.elastic.co/cloud/as-a-service/support](https://www.elastic.co/cloud/as-a-service/support) on how to raise a support ticket. i find it in cloud support only use email to sed message. thanks. ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [December 18, 2017, 1:06am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/9 "2017-12-18T01:06:56Z")
There's a link there that says "Open Standard Ticket" which leads to [https://support.elastic.co/customers/s/login/](https://support.elastic.co/customers/s/login/) ---
**Author:** ![Mich-b](https://avatars.discourse-cdn.com/v4/letter/m/71c47a/32.png) [@Mich-b](https://discuss.elastic.co/u/Mich-b)\ **Post date:** [January 14, 2018, 7:48am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/10 "2018-01-14T07:48:23Z")
Concerning the topic starter's problem, this is also related: [Geo-Coordinates - Behind Corporate Proxy](https://discuss.elastic.co/t/geo-coordinates-behind-corporate-proxy/105986) It seems that the IP address where the map is hosted, is listed by firehol as a threat, often used as input for ip blacklists: [https://raw.githubusercontent.com/firehol/blocklist-ipsets/master/firehol\_level1.netset](https://raw.githubusercontent.com/firehol/blocklist-ipsets/master/firehol_level1.netset) In my case, [catalogue.maps.elastic.co](http://catalogue.maps.elastic.co) translates to 216.239.38.21, one that's present in the blacklist. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 11, 2018, 7:48am UTC](https://discuss.elastic.co/t/es-cloud-cant-out-maps-coordinate-map-could-not-retrieve-manifest-from-the-tile-service-status-1/111891/11 "2018-02-11T07:48:24Z")
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