# ESET PROTECT syslog cannot be retrieved correctly

**URL:** <https://discuss.elastic.co/t/eset-protect-syslog-cannot-be-retrieved-correctly/359222>\
**Category:** Elasticsearch\
**Tags:** docker\
**Created:** [May 10, 2024, 2:24am UTC](https://discuss.elastic.co/t/eset-protect-syslog-cannot-be-retrieved-correctly/359222 "2024-05-10T02:24:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![kagawa](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@kagawa](https://discuss.elastic.co/u/kagawa)\
**Post date:** [May 10, 2024, 2:24am UTC](https://discuss.elastic.co/t/eset-protect-syslog-cannot-be-retrieved-correctly/359222/1 "2024-05-10T02:24:12Z")

</div>

Hellow,

I am currently trying to analyze the logs using ESET PROTECT Integrations.

I can get the logs from the API, but syslog is giving me errors.

```auto
"error": {
      "message": [
        "syslog failed to process field \"message\": parsing error at position 1: unexpected EOF",
        "Processor json with tag json_event_original in pipeline logs-eset_protect.event-1.0.0 failed with message: Illegal character ((CTRL-CHAR, code 8)): only regular white space (\\r, \\n, \\t) is allowed between tokens\n at [Source: (String)\"\\u0008\\u000B\\u0008\\u0004\\u0008\\u0005\\u0008\\u0006\\u0004\\u0001\\u0005\\u0001\\u0006\\u0001\\u0003\\u0003\\u0003\\u0001\\u0003\\u0002\\u0004\\u0002\\u0005\\u0002\\u0006\\u0002\"; line: 1, column: 2]"

```

ESET PROTECT settings were operated according to the official documentation.

Any guidance on how to resolve this issue would be greatly appreciated.