# Etiquette on how to get attention to a thread with a few answers
**URL:** https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075
**Category:** Meta Elastic
**Created:** [May 5, 2020, 5:18am UTC](https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075 "2020-05-05T05:18:56Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@EldrosKandar](https://discuss.elastic.co/u/EldrosKandar)
#### Post date: [May 5, 2020, 5:18am UTC](https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075/1 "2020-05-05T05:18:56Z")
I had a question about index management, which was in the process or being answered. The user even asked a few clarification so you will be able to answer me more appropriately, but after his last questions 21 days ago, there were no more sign from him. I waited about 1 week before using an @ mention, to no avail. Also any researches from my side didn't bring me any further into finding a solution.
What would be the proper etiquette or course of action in this case? I'd really like to find an answer to my dilemna and the information I got from the other user makes me really think the answer should be out there.
---
### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [May 5, 2020, 5:45am UTC](https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075/2 "2020-05-05T05:45:36Z")
([This thread](https://discuss.elastic.co/t/date-in-index-name-doesnt-change-on-rollover-on-the-next-day/226701)?)
While we do try to respond to everything we can, it's hard to guarantee an answer. Ultimately we need to balance our time working on our day-to-day responsibilities, while also trying to assist our community as much as we can, and sometimes other things end up taking priority (including life outside work 🙂 ).
We appreciate that can be frustrating.
---
### Author:  [@EldrosKandar](https://discuss.elastic.co/u/EldrosKandar)
#### Post date: [May 5, 2020, 5:48am UTC](https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075/3 "2020-05-05T05:48:05Z")
Yes that's the one. And I understand that, thus why I asked on recommandation on which course of action I should take. The most frustrating is that I feel I was about to get the answer, and I can't find it myself.
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [June 2, 2020, 5:48am UTC](https://discuss.elastic.co/t/etiquette-on-how-to-get-attention-to-a-thread-with-a-few-answers/231075/4 "2020-06-02T05:48:06Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.