# Failed to get report

**URL:** <https://discuss.elastic.co/t/failed-to-get-report/269040>\
**Category:** Kibana\
**Created:** [April 1, 2021, 2:08pm UTC](https://discuss.elastic.co/t/failed-to-get-report/269040 "2021-04-01T14:08:53Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![111456](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/111456/32/86469_2.png) [@111456](https://discuss.elastic.co/u/111456)\
**Post date:** [April 1, 2021, 2:08pm UTC](https://discuss.elastic.co/t/failed-to-get-report/269040/1 "2021-04-01T14:08:53Z")

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my problem：

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/f/6/f6dc99e7e9341fb21bc85f89015bbab5be137d1c.png)  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/0/50c4a44a960044447a20bca0dbbd45a0e339923b.png)

my yml:

```auto
    server.port: 5601
    server.name: "kibana"
    server.host: "0.0.0.0"
    elasticsearch.hosts: ["http://192.168.8.142:9200", "http://192.168.8.143:9200", "http://192.168.8.144:9200"]
    kibana.index: ".kibana_coa"
    elasticsearch.requestTimeout: 80000
    server.maxPayloadBytes: 31457280
    xpack.encryptedSavedObjects.encryptionKey: "987f78e5d0a8c4109137c1ac5a41dktr"
    xpack.reporting.encryptionKey: "ml2mmX2pMZUsPLoqmUpCpacWSVzF2xHC8TYCzs0A"
    xpack.reporting.csv.maxSizeBytes: 104857600
    xpack.reporting.csv.scroll.size: 10000000
    xpack.reporting.csv.enablePanelActionDownload: true
    i18n.locale: "zh-CN"

```

my kibana version is : 7.9.2

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/f/8/f8c3af92a67068baf171d20f43bef2551bfb8b0a.png)

thanks everyone~

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<div class="post-metadata">

**Author:** ![Marco\_Liberati](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/marco_liberati/32/82953_2.png) [@Marco\_Liberati](https://discuss.elastic.co/u/Marco_Liberati)\
**Post date:** [April 2, 2021, 9:52am UTC](https://discuss.elastic.co/t/failed-to-get-report/269040/2 "2021-04-02T09:52:08Z")

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Hi @111456,

it seems that there's an authentication problem during the reporting job.  
Do you have multiple Kibana instances configured pointing to the same cluster? If yes, they should all have the same reporting encryption key.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 30, 2021, 9:52am UTC](https://discuss.elastic.co/t/failed-to-get-report/269040/3 "2021-04-30T09:52:57Z")

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