# Failed to process file when import a dashboard file into kibana

**URL:** <https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231>\
**Category:** Kibana\
**Created:** [May 19, 2022, 7:57pm UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231 "2022-05-19T19:57:20Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![William\_Bai](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/william_bai/32/99514_2.png) [@William\_Bai](https://discuss.elastic.co/u/William_Bai)\
**Post date:** [May 19, 2022, 7:57pm UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/1 "2022-05-19T19:57:20Z")

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When I import a dashboard.ndjson file from kibana 7.5.1 to kibana 7.4.1, it failed with error "the file could not be processed"

Then I tried call import api in kibana dev tool console, there's mapper parsing exception in response. Is there anyway to solve this import error?

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/d/f/df48ef329d26c9f01af5c0f98afb1dcf207c0b2f.png)

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [May 19, 2022, 11:17pm UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/2 "2022-05-19T23:17:01Z")

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Welcome to our community! 😃

I am not 100% sure that you can read a file in via the Console like that, have you tried to import the file directly via the UI?

> [@William\_Bai](#):
>
> kibana 7.5.1 to kibana 7.4.1

Please note that both of those are well past [EOL](https://www.elastic.co/support/eol) and no longer supported. You should upgrade ASAP.

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<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [May 23, 2022, 10:09pm UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/3 "2022-05-23T22:09:00Z")

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As [Saved Objects | Kibana Guide [7.15] | Elastic](https://www.elastic.co/guide/en/kibana/7.15/managing-saved-objects.html#_compatibility_across_versions) says;

> Exported saved objects are not backwards compatible and cannot be imported into an older version of Kibana.

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<div class="post-metadata">

**Author:** ![William\_Bai](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/william_bai/32/99514_2.png) [@William\_Bai](https://discuss.elastic.co/u/William_Bai)\
**Post date:** [May 31, 2022, 8:49pm UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/4 "2022-05-31T20:49:11Z")

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I tried import via UI and it has error "could not process the file" error. Is that because the dashboard cannot be imported to an older version?

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<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [June 1, 2022, 2:27am UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/5 "2022-06-01T02:27:43Z")

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Yes, the limitation still stands.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [June 29, 2022, 2:27am UTC](https://discuss.elastic.co/t/failed-to-process-file-when-import-a-dashboard-file-into-kibana/305231/6 "2022-06-29T02:27:44Z")

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