# False positive report

**URL:** <https://discuss.elastic.co/t/false-positive-report/377259>\
**Category:** Elastic Security\
**Created:** [April 17, 2025, 2:52pm UTC](https://discuss.elastic.co/t/false-positive-report/377259 "2025-04-17T14:52:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![teclink](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@teclink](https://discuss.elastic.co/u/teclink)\
**Post date:** [April 17, 2025, 2:52pm UTC](https://discuss.elastic.co/t/false-positive-report/377259/1 "2025-04-17T14:52:08Z")

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Dear Elastic  
There is a false positive for our company's software. our company's product IP-guard was mistakenly killed by Elastic .Hope to add our product to the whitelist，thank you

0a8fd6142caccbec3785bec6a316c7f6  
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efa9559fc52b31a743aacd8158f5bfb5  
e5a793ccf1676dc74f437c3247c7ef03  
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3bcf8c83e79234eb7bf83c736a8d2acb  
44fe984483de67fba0f7d0d0fde19f9b  
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a8e4b1e7999c5610bf77f94ef712a173  
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815ab6f621e66cc36a7fefba984fb54d  
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1dd0d3c2e90011e00764a81da30cee91  
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74325505c2f21d1e04ea15bc9f2b6fa3  
cd6b982b58c8f0259c511478dec71096  
5af8cd49d169f8992b1190930fc55913  
748a7a259c6b1de2db50d77513d091ae  
88d9f8169886d066b9416ccaa434f027  
d3bd819aa3025dabba1ea4378561913c  
a515cdb4c3ccb405d42145951d35772c  
c90665607218034e6de85e5fb93327ca

Best regards,  
Guangzhou Yixin Technology Co., Ltd.  
TEC Solutions Limited  
Address: 5th Floor, C3 Area, Innovation Building, No. 182 Science Avenue, Science City, Guangzhou  
Phone: 4006661438 Fax: 020-86001438-807  
Website: [www.ip-guard.net](http://www.ip-guard.net)  
Email: [security@ip-guard.net](mailto:security@ip-guard.net)

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<div class="post-metadata">

**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [April 17, 2025, 2:52pm UTC](https://discuss.elastic.co/t/false-positive-report/377259/2 "2025-04-17T14:52:34Z")

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Hi @teclink

The proper way to address this is to use this form...

> **[Elastic False Positive Submission](https://docs.google.com/forms/d/e/1FAIpQLSd2WQ-o7Y31Hf1PKvdxxd1iMNSxkoBth1cVDJZRuXuAmaD3rg/viewform)**
>
> We welcome your False Positive (FP) report for Elastic’s malware detection. These FP reports help us improve our security products.
> 
> If you have a customer support relationship with Elastic, please use your existing Support process so we can better...

Thanks

cc @jamesspi