# General Elastic Support **URL:** \ **Category:** Meta Elastic\ **Created:** [July 9, 2025, 3:46pm UTC](https://discuss.elastic.co/t/general-elastic-support/379953 "2025-07-09T15:46:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![alongaks](https://avatars.discourse-cdn.com/v4/letter/a/df705f/32.png) [@alongaks](https://discuss.elastic.co/u/alongaks)\ **Post date:** [July 9, 2025, 3:46pm UTC](https://discuss.elastic.co/t/general-elastic-support/379953/1 "2025-07-09T15:46:16Z")
Hello, I have a somewhat odd ask. I'm part of an enterprise environment that has a paid subscription to Elastic Cloud. As of recent, I am unable to login to the [support.elastic.co](http://support.elastic.co) after enabling MFA for my login. The login page forced enabling one of three methods - I chose to use an authenticator app. Now when I try to open a support case I cannot as I am redirected to a broken "Dream Machine Customer" page. I am not able to find a support contact number as an alternative means to get assistance. I submitted a general contact form from the [elastic.co](http://elastic.co) homepage. However, since I'm in need of assistance that is a tad bit more priority than what may presumably be a longer SLA for that, I'm wondering if there is a phone number I can call to get direct support assistance. Thanks ---
**Author:** ![xeraa](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/xeraa/32/48181_2.png) [@xeraa](https://discuss.elastic.co/u/xeraa)\ **Post date:** [July 9, 2025, 5:46pm UTC](https://discuss.elastic.co/t/general-elastic-support/379953/2 "2025-07-09T17:46:45Z")
Please email support at elastic dot co directly (from the email account connected to your sales contract / cloud account). That should be faster and hope that helps 🙂 ---
**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\ **Post date:** [July 9, 2025, 6:36pm UTC](https://discuss.elastic.co/t/general-elastic-support/379953/3 "2025-07-09T18:36:35Z")