# Generate PDF report not working in Kibana **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-reporting\ **Created:** [May 26, 2022, 7:19am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674 "2022-05-26T07:19:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [May 26, 2022, 7:19am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/1 "2022-05-26T07:19:15Z")
Hi, I am trying to generate the PDF report from Kibana dashboard but I end up getting the warning 'The "open URL" phase took longer than 60 seconds. You may need to increase "xpack.reporting.capture.timeouts.openUrl" I ran the reporting diagnostics from the Reporting paging and got the below error. ![image](https://us1.discourse-cdn.com/elastic/original/3X/8/6/862b9a572db594905c0507cc0416c9776178fbe0.png) Am I missing any configuration? Why does the error in run diagnostics points to '[https://0.0.0.0:5601/kibana](https://0.0.0.0:5601/kibana)' although I have the setup in Kubernetes? Kindly help Kibana version - 7.17.3 ---
**Author:** ![grfneto](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/grfneto/32/125776_2.png) [@grfneto](https://discuss.elastic.co/u/grfneto)\ **Post date:** [May 26, 2022, 2:10pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/2 "2022-05-26T14:10:14Z")
Hi @pranay_jain By default in Kibana's settings there is a timeout of 120s and if kibana is "overloaded" the time will not be enough to generate the reports. Therefore, these errors occur. You can increase the amount of memory in kibana, to have a "slack" in the workload or increase the timeout that can take several minutes for Kibana to generate the reports. To increase the timeout just go to the kibana.yml configuration file and edit the property: `xpack.reporting.queue.timeout` [Reporting settings in Kibana | Kibana Guide [8.2] | Elastic](https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html#reporting-job-queue-settings) ---
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [May 27, 2022, 12:08pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/3 "2022-05-27T12:08:01Z")
Hi @grfneto , I tried increasing the timeout but I still get the same error. I noticed from the logs that it is tried to connect to [https://0.0.0.0/kibana](https://0.0.0.0/kibana) ```auto 'Chromium received a non-OK response (500) for request https://0.0.0.0:5601/kibana/s/myspace/app/management/insightsAndAlerting/reporting/r?forceNow=2022-05-27T12%3A00%3A24.186Z"' ``` I fail to understand why it is looking at localhost, could this be the reason for the failure? ---
**Author:** ![luca.scarpato](https://avatars.discourse-cdn.com/v4/letter/l/94ad74/32.png) [@luca.scarpato](https://discuss.elastic.co/u/luca.scarpato)\ **Post date:** [May 30, 2022, 8:46am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/4 "2022-05-30T08:46:35Z")
Dear Kibana Support Team is there any reply to this message from pranay\_jain? why is that looking at localhost? is that the reason of the failure? ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [May 31, 2022, 8:02pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/5 "2022-05-31T20:02:18Z")
@pranay_jain it looks like the error is, the Reporting plugin is not able to open the given URL which should load the dashboard for a PDF snapshot. The reason it's not able to open the URL is, "too many redirects" - Which version of Kibana are you using? - Do you have any `xpack.reporting.server.*` settings in your configuration? (Hopefully, you will not need any of them.) - Do you have `server.basePath` and/or `server.rewriteBasePath` in your configuration? I have found an issue with getting PDF reports when deploying Kibana with Kubernetes, with the given documentation from Elastic on Kibana deployments: [[Reporting] Document how to make screenshot reports work in ECK 路 Issue #131100 路 elastic/kibana 路 GitHub](https://github.com/elastic/kibana/issues/131100). > [@pranay\_jain](#): > > Am I missing any configuration? There aren't any required settings to make PDF reports work, but it's possible that you have settings you don't need - if possible, please provide the settings I mentioned above, or your entire settings, if that is easier. > [@pranay\_jain](#): > > Why does the error in run diagnostics points to '[https://0.0.0.0:5601/kibana](https://0.0.0.0:5601/kibana)' although I have the setup in Kubernetes? I _guess_ this is because you have `server.basePath` in your settings (`/kibana`), but `server.rewriteBasePath` is not enabled - this means a proxy is required to rewrite the basePath and make requests compatible with where Kibana expects requests to come from. On the Kibana side, its intention is to make a direct request to the Kibana web server from the context of running a browser on the same server. The browser tries to open `server.host`. This technique tends to work fine, unless there is an indirect path that is required to be taken to Kibana. The browser can't open the URL, because the URL expect requests to come in through your proxy. The most likely solution is to set `server.rewriteBasePath: true`, and then update your proxy's deployment configuration for the endpoint to **not** have a rewrite rule to modify the base path. If you have any `xpack.reporting.server.*` settings, you do not need them if Kibana is rewriting requests to use the base path you want. The only things you'll want to do with deploying Kibana in Kubernetes with the intention to use PDF reports, is to make sure there is plenty of RAM in the system, and that Kibana isn't hogging all of the system's RAM. I think I explain that in [the issue I mentioned](https://github.com/elastic/kibana/issues/131100). Hope that helps ---
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [June 3, 2022, 4:18am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/6 "2022-06-03T04:18:51Z")
Hi @tsullivan , indeed the issue was related to proxy. We wanted to connect to Kibana via proxy. I was able to fix this problem by specifying the proxy address using property xpack.reporting.kibanaServer.hostname. Thank you for your help ! ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [June 3, 2022, 5:54pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/7 "2022-06-03T17:54:20Z")
> [@pranay\_jain](#): > > I was able to fix this problem by specifying the proxy address using property xpack.reporting.kibanaServer.hostname. Glad this worked for you. I didn't suggest using this as the first line of resolving this, because that setting is very "touchy." In my experience, it introduced a whole new category of problems, such as unknown DNS, unverifiable SSL, etc. But I am glad it works for you. 馃檪 ---
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [June 8, 2022, 6:00am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/8 "2022-06-08T06:00:04Z")
> [@tsullivan](#): > > [[Reporting] Document how to make screenshot reports work in ECK 路 Issue #131100 路 elastic/kibana 路 GitHub ](https://github.com/elastic/kibana/issues/131100). What should be the appropriate CPU when I set the memory to 8Gi ? I have set it to 4 and it is working well. Also under resources we have limits and requests. Should the 'cpu' and 'memory' be same? ```auto resources: limits: cpu: 4 memory: 8Gi requests: cpu: 4 memory: 8Gi ``` ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [June 8, 2022, 5:11pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/9 "2022-06-08T17:11:13Z")
> Also under resources we have limits and requests. Should the 'cpu' and 'memory' be same? Hi, you should use the CPU limits that work and that you are comfortable with for your environment. I don't think you need a `requests` section, unless you are doing benchmarking. I recommend sticking to as many defaults as possible and tweaking only what needs to be changed to have things work well. ---
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [June 9, 2022, 12:20pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/10 "2022-06-09T12:20:21Z")
Hi @tsullivan, Thank your for your response. I was following [this](https://www.elastic.co/guide/en/cloud-on-k8s/2.2/k8s-managing-compute-resources.html) document where it is specified that 'to minimize disruption caused by Pod evictions due to resource contention, you can run Pods at the "Guaranteed" QoS level by setting both `requests` and `limits` to the same value'. Am I missing something? ---
**Author:** ![tsullivan](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tsullivan/32/31077_2.png) [@tsullivan](https://discuss.elastic.co/u/tsullivan)\ **Post date:** [June 9, 2022, 6:02pm UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/11 "2022-06-09T18:02:50Z")
Hi, it looks like you've found the right documentation. If it's working well with 4GB, it sounds like you are good to go. ---
**Author:** ![pranay\_jain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/pranay_jain/32/92747_2.png) [@pranay\_jain](https://discuss.elastic.co/u/pranay_jain)\ **Post date:** [June 10, 2022, 5:59am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/12 "2022-06-10T05:59:42Z")
@tsullivan Thank you very much ! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [July 8, 2022, 5:59am UTC](https://discuss.elastic.co/t/generate-pdf-report-not-working-in-kibana/305674/13 "2022-07-08T05:59:45Z")
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