# Getting 403 denied to elastic.co

**URL:** <https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534>\
**Category:** Kibana\
**Created:** [July 28, 2023, 11:01am UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534 "2023-07-28T11:01:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![AlexandrK](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@AlexandrK](https://discuss.elastic.co/u/AlexandrK)\
**Post date:** [July 28, 2023, 11:01am UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534/1 "2023-07-28T11:01:49Z")

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Hello!

My company's IP address was blocked by mistake. I wrote in a [topic](https://discuss.elastic.co/t/are-you-getting-403s-when-downloading-please-read-here-first/307340/152) that deals with this problem, but the last unlock activity there was on May 1st. I don't know where to write to get my address unblocked

Please unblock my address - `94.247.129.169`

```auto
{
  "ip": "94.247.129.169",
  "city": "Almaty",
  "region": "Almaty",
  "country": "KZ",
  "loc": "43.2500,76.9167",
  "org": "AS48716 PS Internet Company LLP",
  "timezone": "Asia/Almaty",
  "readme": "https://ipinfo.io/missingauth"
}

```

Thank you!

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**Author:** ![nickpeihl](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/nickpeihl/32/112622_2.png) [@nickpeihl](https://discuss.elastic.co/u/nickpeihl)\
**Post date:** [July 31, 2023, 5:19pm UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534/2 "2023-07-31T17:19:19Z")

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Hi @AlexandrK. Thanks for reaching out. Your request has been routed to the responsible team for review.

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<div class="post-metadata">

**Author:** ![AlexandrK](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@AlexandrK](https://discuss.elastic.co/u/AlexandrK)\
**Post date:** [August 4, 2023, 5:31am UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534/3 "2023-08-04T05:31:10Z")

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Hello, @nickpeihl !  
Is there any information on this issue?

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<div class="post-metadata">

**Author:** ![AlexandrK](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@AlexandrK](https://discuss.elastic.co/u/AlexandrK)\
**Post date:** [August 10, 2023, 9:58am UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534/4 "2023-08-10T09:58:32Z")

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Hello, @nickpeihl !

Now several more of my IP addresses have been blocked, can you name the reason for the blocking?  
And the reason why you still can't unblock this address?

Thank you!

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 7, 2023, 9:59am UTC](https://discuss.elastic.co/t/getting-403-denied-to-elastic-co/339534/5 "2023-09-07T09:59:17Z")

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