# Getting Licensing
**URL:** https://discuss.elastic.co/t/getting-licensing/327785
**Category:** Meta Elastic
**Created:** [March 15, 2023, 6:21pm UTC](https://discuss.elastic.co/t/getting-licensing/327785 "2023-03-15T18:21:26Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@alangano](https://discuss.elastic.co/u/alangano)
#### Post date: [March 15, 2023, 6:21pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/1 "2023-03-15T18:21:26Z")
Is there a trick to getting licensing?
Our company has a team dedicated to working with vendors, and they can't get a response over the last 3 months!
We would really like to use some (a lot actually) of the licensed-only features.
Thanks.
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### Author:  [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)
#### Post date: [March 15, 2023, 6:34pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/2 "2023-03-15T18:34:59Z")
Hi @alangano,
Thanks for sharing your issue. It would be great to get some more information from you. Is this for an on-prem install or Elastic Cloud? Can you share how your vendor has reached out? Did they use the dedicated [sales form](https://www.elastic.co/contact)?
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### Author:  [@alangano](https://discuss.elastic.co/u/alangano)
#### Post date: [March 15, 2023, 6:47pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/3 "2023-03-15T18:47:28Z")
They have been using this email, apparently: [info@elastic.co](mailto:info@elastic.co)
I will forward your sale form url to them.
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### Author:  [@alangano](https://discuss.elastic.co/u/alangano)
#### Post date: [March 15, 2023, 6:49pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/4 "2023-03-15T18:49:58Z")
FYI: this is for on-prem
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### Author:  [@alangano](https://discuss.elastic.co/u/alangano)
#### Post date: [March 15, 2023, 6:54pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/5 "2023-03-15T18:54:46Z")
They state that they submitted a request on your sales form this morning.
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### Author:  [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)
#### Post date: [March 15, 2023, 8:34pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/6 "2023-03-15T20:34:39Z")
Ok, I'll check into the `info@elastic.co` email to see if that's still monitored. But the sales form should get you a response.
Let us know if you don't hear back from sales.
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### Author:  [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [March 19, 2023, 9:27pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/7 "2023-03-19T21:27:39Z")
If you can DM me the email address you are using for this request I will chase it up as well.
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [April 16, 2023, 9:28pm UTC](https://discuss.elastic.co/t/getting-licensing/327785/8 "2023-04-16T21:28:12Z")
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