# Getting the message Failed to update shard information for ClusterInfoUpdateJob in the es master logs **URL:** \ **Category:** Elasticsearch\ **Created:** [January 15, 2021, 2:46pm UTC](https://discuss.elastic.co/t/getting-the-message-failed-to-update-shard-information-for-clusterinfoupdatejob-in-the-es-master-logs/261274 "2021-01-15T14:46:06Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![prashant1](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@prashant1](https://discuss.elastic.co/u/prashant1)\ **Post date:** [January 15, 2021, 2:46pm UTC](https://discuss.elastic.co/t/getting-the-message-failed-to-update-shard-information-for-clusterinfoupdatejob-in-the-es-master-logs/261274/1 "2021-01-15T14:46:06Z")
We are using elasticsearch 7.8.0 on centos 7. There are three data pods in the cluster we are restarting one of the data pod. Suddenly, elasticsearch curl to service stopped working and the following error observes in the elasticsearch elected master pod logs. > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:00:00.654Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:01:00.656Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:02:00.658Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:02:45.659Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update node information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:03:00.660Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:04:00.662Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:05:00.664Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > {"type":"log","host":"abc-elasticsearch-master-0","level":"WARN","system":"abc","time": "2021-01-15T08:06:00.666Z","logger":"o.e.c.InternalClusterInfoService","timezone":"UTC","marker":"[abc-elasticsearch-master-0] ","log":{"message":"Failed to update shard information for ClusterInfoUpdateJob within 15s timeout"}} > some of the rest commands which are working > curl \_cat/health > curl \_nodes/hot\_threads?threads=9999 > some of the rest commands which are not working > curl \_cat/indices > curl \_cat/allocation > curl \_cat/nodes Following is the some output of \_nodes/hot\_threads?threads=9999 > ::: {abc-elasticsearch-client-768fd6bcc6-68zgd}{cfIWxQEjS\_qdtX9e-Z4mxw}{GoUBp8MNS8CLACv7oYItPg}{aa.aa.aa.aa}{aa.aa.aa.aa:9300}{i} > Hot threads at 2021-01-15T11:01:09.333Z, interval=500ms, busiestThreads=9999, ignoreIdleThreads=true: > 0.0% (24.3micros out of 500ms) cpu usage by thread 'signals/\_main\_Worker-1' > 10/10 snapshots sharing following 2 elements > java.base@11.0.9/java.lang.Object.wait(Native Method) > org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568) > 0.0% (24.1micros out of 500ms) cpu usage by thread 'signals/\_main\_Worker-2' > 10/10 snapshots sharing following 2 elements > java.base@11.0.9/java.lang.Object.wait(Native Method) > org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568) > 0.0% (13.6micros out of 500ms) cpu usage by thread 'signals/\_main\_Worker-3' > 10/10 snapshots sharing following 2 elements > java.base@11.0.9/java.lang.Object.wait(Native Method) > org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:568) > 0.0% (0s out of 500ms) cpu usage by thread 'elasticsearch[keepAlive/7.8.0]' > 10/10 snapshots sharing following 8 elements > java.base@11.0.9/jdk.internal.misc.Unsafe.park(Native Method) > java.base@11.0.9/java.util.concurrent.locks.LockSupport.park(LockSupport.java:194) > java.base@11.0.9/java.util.concurrent.locks.AbstractQueuedSynchronizer.parkAndCheckInterrupt(AbstractQueuedSynchronizer.java:885) > java.base@11.0.9/java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireSharedInterruptibly(AbstractQueuedSynchronizer.java:1039) > java.base@11.0.9/java.util.concurrent.locks.AbstractQueuedSynchronizer.acquireSharedInterruptibly(AbstractQueuedSynchronizer.java:1345) > java.base@11.0.9/java.util.concurrent.CountDownLatch.await(CountDownLatch.java:232) > app//org.elasticsearch.bootstrap.Bootstrap$1.run(Bootstrap.java:89) > java.base@11.0.9/java.lang.Thread.run(Thread.java:834) > 0.0% (0s out of 500ms) cpu usage by thread 'Common-Cleaner' > 10/10 snapshots sharing following 5 elements > java.base@11.0.9/java.lang.Object.wait(Native Method) > java.base@11.0.9/java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:155) > java.base@11.0.9/jdk.internal.ref.CleanerImpl.run(CleanerImpl.java:148) > java.base@11.0.9/java.lang.Thread.run(Thread.java:834) > java.base@11.0.9/jdk.internal.misc.InnocuousThread.run(InnocuousThread.java:134) Could someone please suggest how to resolve this issue? Thanks, ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [January 17, 2021, 10:46pm UTC](https://discuss.elastic.co/t/getting-the-message-failed-to-update-shard-information-for-clusterinfoupdatejob-in-the-es-master-logs/261274/2 "2021-01-17T22:46:37Z")
Can you share the full hot threads from the master node please? ---
**Author:** ![prashant1](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@prashant1](https://discuss.elastic.co/u/prashant1)\ **Post date:** [January 18, 2021, 7:33am UTC](https://discuss.elastic.co/t/getting-the-message-failed-to-update-shard-information-for-clusterinfoupdatejob-in-the-es-master-logs/261274/3 "2021-01-18T07:33:18Z")
please refer the below file for the output of hot\_threads > Thanks, Prashant ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 15, 2021, 7:33am UTC](https://discuss.elastic.co/t/getting-the-message-failed-to-update-shard-information-for-clusterinfoupdatejob-in-the-es-master-logs/261274/4 "2021-02-15T07:33:40Z")
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