# Getting Visualize:unknown error

**URL:** <https://discuss.elastic.co/t/getting-visualize-unknown-error/228501>\
**Category:** Kibana\
**Created:** [April 17, 2020, 11:25am UTC](https://discuss.elastic.co/t/getting-visualize-unknown-error/228501 "2020-04-17T11:25:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kaviraj](https://avatars.discourse-cdn.com/v4/letter/k/e99b99/32.png) [@kaviraj](https://discuss.elastic.co/u/kaviraj)\
**Post date:** [April 17, 2020, 11:25am UTC](https://discuss.elastic.co/t/getting-visualize-unknown-error/228501/1 "2020-04-17T11:25:32Z")

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Hello,  
While monitoring the application we have observed an error, if we kept the GUI idle for a while (5 minutes) we have seen this **“Visualize:unknown error”**  
But this issue is seen only in **Microsoft Edge** , sometimes in **Mozilla Firefox** and never seen in **Chrome**.

Kibana version: **4.5**  
Elasticsearch version: **2.3**

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**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\
**Post date:** [April 19, 2020, 7:57pm UTC](https://discuss.elastic.co/t/getting-visualize-unknown-error/228501/2 "2020-04-19T19:57:14Z")

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There's likely an error coming back from elasticsearch, could you check your browser's network tab and see if that's the case, and if so paste the error here.

Thanks  
Rashmi

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 17, 2020, 7:57pm UTC](https://discuss.elastic.co/t/getting-visualize-unknown-error/228501/3 "2020-05-17T19:57:20Z")

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