# Gmail problems
**URL:** https://discuss.elastic.co/t/gmail-problems/213467
**Category:** Elastic Cloud Enterprise (ECE)
**Created:** [December 31, 2019, 6:48pm UTC](https://discuss.elastic.co/t/gmail-problems/213467 "2019-12-31T18:48:06Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Rob\_wylde](https://discuss.elastic.co/u/Rob_wylde)
#### Post date: [December 31, 2019, 6:48pm UTC](https://discuss.elastic.co/t/gmail-problems/213467/1 "2019-12-31T18:48:06Z")
I'm trying to enable watcher to send email when conditions require an email to be sent. however i'm encounter issues and have been bashing my head against the wall for a while and decided its time to ask for assistance. I'm using an app specific password and i'm 100% confident app security settings in gmail are correct as i'm using this same email address with a different app password to send email from Zabbix and its working.
Below are my elastic user setting overrides. I do not think xpack.watcher.enabled is required but i saw it in an example and gave it a try.
xpack.watcher.enabled : true
xpack.notification.email.account:
gmail\_account:
profile: gmail
smtp:
auth: true
starttls.enable: true
host: [smtp.gmail.com](http://smtp.gmail.com)
port: 587
user: [donotreply@notimportant.com](mailto:donotreply@notimportant.com)
The password is saved in the key store with the setting name of:
xpack.notification.email.account.gmail\_account.smtp.secure\_password
Below is the error i find in the logging-and-metrics instances after i push the "send test email" after creating a temporary watcher rule.
[2019-12-31T18:33:10,986][ERROR][org.elasticsearch.xpack.watcher.actions.email.ExecutableEmailAction] [instance-0000000005] failed to execute action [_inlined_/email\_1]
javax.mail.MessagingException: failed to send email with subject [Watch [asf] has exceeded the threshold] via account [work]
at org.elasticsearch.xpack.watcher.notification.email.EmailService.send(EmailService.java:171) ~[?:?]
at org.elasticsearch.xpack.watcher.notification.email.EmailService.send(EmailService.java:163) ~[?:?]
at org.elasticsearch.xpack.watcher.actions.email.ExecutableEmailAction.execute(ExecutableEmailAction.java:76) ~[?:?]
at org.elasticsearch.xpack.core.watcher.actions.ActionWrapper.execute(ActionWrapper.java:164) [x-pack-core-7.5.1.jar:7.5.1]
at org.elasticsearch.xpack.watcher.execution.ExecutionService.executeInner(ExecutionService.java:534) [x-pack-watcher-7.5.1.jar:7.5.1]
On the nodes running docker
root@ELK-ECE-NODE-4:~# telnet [smtp.gmail.com](http://smtp.gmail.com) 587
Trying 74.125.20.109...
Connected to [smtp.gmail.com](http://smtp.gmail.com).
Escape character is '^]'.
220 [smtp.gmail.com](http://smtp.gmail.com) ESMTP c14sm35697244pfn.8 - gsmtp
^]
telnet\> quit
However when i tcpdump on the node while snooping for traffic on 587 i see nothing and the above error does not indicate that it is even trying to make a connection.
Any suggestions?
Thanks
---
### Author:  [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)
#### Post date: [January 2, 2020, 6:51pm UTC](https://discuss.elastic.co/t/gmail-problems/213467/2 "2020-01-02T18:51:47Z")
Ah OK so the clue to what's going on here is `javax.mail.MessagingException: failed to send email with subject [Watch [asf] has exceeded the threshold] via account [work]`
that tells you that the account it's using to send is `work` and not `gmail_account`. The account `work` is some internal config (which in fact isn't used in ECE)
It looks like you just need to add one extra field to your config:
```auto
xpack.notification.email:
default_account: gmail_account
```
([https://www.elastic.co/guide/en/x-pack/6.2/actions-email.html#configuring-email](https://www.elastic.co/guide/en/x-pack/6.2/actions-email.html#configuring-email))
I see that this isn't included in the closest thing to ECE-specific docs for watcher ([https://www.elastic.co/guide/en/cloud-enterprise/2.4/ece-add-user-settings.html](https://www.elastic.co/guide/en/cloud-enterprise/2.4/ece-add-user-settings.html)) - I'll create an issue to get that fixed, if you can confirm the suggestion works?
---
### Author:  [@Rob\_wylde](https://discuss.elastic.co/u/Rob_wylde)
#### Post date: [January 2, 2020, 8:25pm UTC](https://discuss.elastic.co/t/gmail-problems/213467/3 "2020-01-02T20:25:55Z")
Alex,
Yes your solution works. Thank you for this as I've been bashing my head for a while now. 😆
For the benefit of others and myself surely later in life. Here is a working configuration for a custom domain hosted on gmail servers.
```
xpack.notification.email:
default_account: gmail_account
xpack.notification.email.account:
gmail_account:
profile: gmail
smtp:
auth: true
starttls.enable: true
host: smtp.gmail.com
port: 587
user: donotreply@notimportant.com
```
Along with the keystore setting of
`xpack.notification.email.account.gmail_account.smtp.secure_password`
---
### Author:  [@Amandeep1](https://discuss.elastic.co/u/Amandeep1)
#### Post date: [January 15, 2020, 5:55pm UTC](https://discuss.elastic.co/t/gmail-problems/213467/4 "2020-01-15T17:55:54Z")
I am also doing exactly the same, but it doesn't work for me. Could you please help?
Its little Urgent. Thanking you!
javax.mail.MessagingException comes
Caused by
com.sun.mail.util.MailConnectException: Couldn't connect to host, port: [smtp.gmail.com](http://smtp.gmail.com), 587; timeout 120000
Caused by: java.net.ConnectException: Connection timed out: connect
---
### Author:  [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)
#### Post date: [January 15, 2020, 7:44pm UTC](https://discuss.elastic.co/t/gmail-problems/213467/5 "2020-01-15T19:44:14Z")
Ah @Amandeep1 it might be worth opening a new thread for any replies, since this seems like a different problem
The error you are getting indicates that the container hosting ES cannot access `smtp.gmail.com:587` - the container does not have outbound filtering, so this almost certainly means whatever network settings you have at the host level is blocking that?
---
### Author:  [@Amandeep1](https://discuss.elastic.co/u/Amandeep1)
#### Post date: [January 16, 2020, 5:50am UTC](https://discuss.elastic.co/t/gmail-problems/213467/6 "2020-01-16T05:50:40Z")
I am running on windows machine. Do I need to change some settings ?
---
### Author:  [@Rob\_wylde](https://discuss.elastic.co/u/Rob_wylde)
#### Post date: [January 16, 2020, 11:00am UTC](https://discuss.elastic.co/t/gmail-problems/213467/7 "2020-01-16T11:00:26Z")
@Amandeep1 as @Alex_Piggott pointed out the issue appears to be network related. Check and make sure your cluster devices are able to resolve [smtp.gmail.com](http://smtp.gmail.com) and actually connect to gmail over port 587 via telnet. If those tests are successful and you still can't send mail you should start a new thread.
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [January 30, 2020, 11:00am UTC](https://discuss.elastic.co/t/gmail-problems/213467/8 "2020-01-30T11:00:31Z")
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