# Heartbeat-Elastic unable to get data **URL:** \ **Category:** Beats\ **Tags:** heartbeat\ **Created:** [November 24, 2020, 8:23am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463 "2020-11-24T08:23:40Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [November 24, 2020, 8:23am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/1 "2020-11-24T08:23:41Z")
Hi I have upgraded my Heartbeat-elastic to 7.9.1. But later on all the data are not coming in. Below are the ELSK version I am having: Kibana - 7.7.0 Filebeat - 7.7.0 Logstash - 7.9.1 Please advise how can I debug and resolve this issue. Thanks ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 25, 2020, 1:49am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/2 "2020-11-25T01:49:10Z")
What do your Heartbeat logs show? Does Heartbeat send to Logstash, or directly to Elasticsearch? Are you going to upgrade the rest of your stack? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [November 25, 2020, 8:38am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/3 "2020-11-25T08:38:21Z")
Hi some of the log: ``` 2020-11-25T16:34:02.530+0800 ERROR [publisher_pipeline_output] pipeline/output.go:154 Failed to connect to backoff(elasticsearch(http://10.0.106.144:9200)): 401 Unauthorized: {"error":{"root_cause":[{"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}}],"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}},"status":401} 2020-11-25T16:34:34.173+0800 ERROR [publisher_pipeline_output] pipeline/output.go:154 Failed to connect to backoff(elasticsearch(http://10.0.106.144:9200)): 401 Unauthorized: {"error":{"root_cause":[{"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}}],"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}},"status":401} 2020-11-25T16:35:34.107+0800 ERROR [publisher_pipeline_output] pipeline/output.go:154 Failed to connect to backoff(elasticsearch(http://10.0.106.144:9200)): 401 Unauthorized: {"error":{"root_cause":[{"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}}],"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}},"status":401} 2020-11-25T16:36:20.746+0800 ERROR [publisher_pipeline_output] pipeline/output.go:154 Failed to connect to backoff(elasticsearch(http://10.0.106.144:9200)): 401 Unauthorized: {"error":{"root_cause":[{"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}}],"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}},"status":401} 2020-11-25T16:36:51.896+0800 ERROR [publisher_pipeline_output] pipeline/output.go:154 Failed to connect to backoff(elasticsearch(http://10.0.106.144:9200)): 401 Unauthorized: {"error":{"root_cause":[{"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}}],"type":"security_exception","reason":"failed to authenticate user [elastic]","header":{"WWW-Authenticate":"Basic realm=\"security\" charset=\"UTF-8\""}},"status":401} ``` Directly to Elasticsearch. and I am trying not to upgrade the ELKS if possible ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 25, 2020, 10:04am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/4 "2020-11-25T10:04:31Z")
> [@skyluke.1987](#): > > `failed to authenticate user [elastic]` That's pretty relevant, have you checked that? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [November 26, 2020, 3:20am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/5 "2020-11-26T03:20:07Z")
I notice when I curl the ES it got error. May I know why? Is there any place I need to enter the user credentials? Its already in the kibana.yml. I notice this password keep disappearing. ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [November 30, 2020, 3:33am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/6 "2020-11-30T03:33:38Z")
Hi I need some help to start my Elasticsearch. It says I have some missing plugins. My question also is why the plugins will be removed? ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 30, 2020, 4:21am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/7 "2020-11-30T04:21:32Z")
Did you fix the auth issue? What are the errors you are seeing? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [November 30, 2020, 9:13am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/8 "2020-11-30T09:13:54Z")
Can you assist and guide me to do the ES upgrade? I just tried to upgrade, but using Sudo, it causing the directory to have 2 different users (Root & Elasticsearch) how can I correct this? Installing ES shouldn't I use the root account? ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 30, 2020, 7:23pm UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/9 "2020-11-30T19:23:45Z")
It's going to be hard if you only ask questions and don't provide some clear indications of your issues unfortunately. You've gone from an auth error, to a missing plugin one, to an upgrade one, and it's not clear what you are doing or what your problems are. ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [December 2, 2020, 3:25am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/10 "2020-12-02T03:25:43Z")
Hi Warkolm, I have manage to upgrade the ES to 7.10 and its running now. Now I need to try to get data from heartbeat-elastic. Now I am checking why is it not receiving. Currently my versions for the component are as below: - Filebeat 7.7 - Heartbeat 7.1 ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [December 2, 2020, 3:30am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/11 "2020-12-02T03:30:01Z")
What do your configs look like? What do the logs contain? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [December 2, 2020, 3:57am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/12 "2020-12-02T03:57:18Z")
Hi may I know filebeat needs the rights "root:filebeat" in order to work? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [December 2, 2020, 7:21am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/13 "2020-12-02T07:21:42Z")
![Screenshot 2020-12-02 at 3.21.19 PM](https://us1.discourse-cdn.com/elastic/original/3X/2/d/2d8cb954ad2826e4f30c318fb3e7b3f0fd677f7c.png) Its empty. cant get log. But there might be lot causes. How can i debug? ---
**Author:** ![skyluke.1987](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@skyluke.1987](https://discuss.elastic.co/u/skyluke.1987)\ **Post date:** [December 4, 2020, 2:22am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/14 "2020-12-04T02:22:23Z")
Hi all, now i am getting data, but the uptime does not show the detail table below. May I know how can I debug? ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [January 1, 2021, 2:22am UTC](https://discuss.elastic.co/t/heartbeat-elastic-unable-to-get-data/256463/15 "2021-01-01T02:22:49Z")
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