# Heartbeat monitoring for a particular URL fails

**URL:** <https://discuss.elastic.co/t/heartbeat-monitoring-for-a-particular-url-fails/289219>\
**Category:** Kibana\
**Created:** [November 15, 2021, 5:48pm UTC](https://discuss.elastic.co/t/heartbeat-monitoring-for-a-particular-url-fails/289219 "2021-11-15T17:48:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![maheshe](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@maheshe](https://discuss.elastic.co/u/maheshe)\
**Post date:** [November 15, 2021, 5:48pm UTC](https://discuss.elastic.co/t/heartbeat-monitoring-for-a-particular-url-fails/289219/1 "2021-11-15T17:48:30Z")

</div>

Hi,  
We are using heartbeat 7.9 client to dump the monitoring logs to Elasticsearch/Kibana 7.11 version.  
One particular url is returning monitor.status down even though the site is up and is returning 200. This is the snippet from the heartbeat index

This is the error

```auto
      "Get \"https://@kibana-highlighted-field@our-app@/kibana-highlighted-field@-prod.ourorg.org/\": dial tcp 232.323.172.39:443: i/o timeout (Client.Timeout exceeded while awaiting headers)"

```

The same url works from browser and it also returns 200

```auto
{
  "_index": "heartbeat-2021-07-26-000004",
  "_type": "_doc",
  "_id": "Q9-BJH0Bx8F8PIVA4raS",
  "_version": 1,
  "_score": null,
  "_source": {
    "@timestamp": "2021-11-15T16:50:00.681Z",
    "summary": {
      "down": 1,
      "up": 0
    },
    "agent": {
      "hostname": "heartbeat-1-1636667288-9dd4c9847-vjr7d",
      "ephemeral_id": "62577cf3-ea39-408b-8325-32ba2f31308f",
      "id": "183f45b2-0787-4f13-aaa4-85dcd7a6d8cb",
      "name": "heartbeat-1-1636667288-9dd4c9847-vjr7d",
      "type": "heartbeat",
      "version": "7.9.0"
    },
    "cloud": {
      "account": {
        "id": "63232322249"
      },
      "image": {
        "id": "ami-0eb259e720ed9be2b"
      },
      "provider": "aws",
      "instance": {
        "id": "i-0526970d51f09a98c"
      },
      "machine": {
        "type": "t3.large"
      },
      "region": "us-east-1",
      "availability_zone": "us-east-1b"
    },
    "monitor": {
      "ip": "232.323.172.39",
      "status": "down",
      "duration": {
        "us": 30014811
      },
      "type": "http",
      "timespan": {
        "gte": "2021-11-15T16:50:00.681Z",
        "lt": "2021-11-15T16:50:30.681Z"
      },
      "id": "auto-http-0XA0DE4A1747438F52",
      "name": "our-app HTTP Status Check",
      "check_group": "12a6ecc4-4634-11ec-a6e8-1ebb5eaec6b4"
    },
    "error": {
      "type": "io",
      "message": "Get \"https://our-app-prod.ourorg.org/\": dial tcp 232.323.172.39:443: i/o timeout (Client.Timeout exceeded while awaiting headers)"
    },
    "event": {
      "dataset": "uptime"
    },
    "ecs": {
      "version": "1.5.0"
    },
    "observer": {
      "hostname": "heartbeat-1-1636667288-9dd4c9847-vjr7d",
      "ip": [
        "10.199.23.81"
      ],
      "mac": [
        "1e:bb:5e:ae:c6:b4"
      ]
    },
    "resolve": {
      "ip": "232.323.172.39",
      "rtt": {
        "us": 14479
      }
    },
    "url": {
      "port": 443,
      "path": "/",
      "full": "https://ourapp-prod.ourorg.org/",
      "scheme": "https",
      "domain": "ourapp-prod.ourorg.org"
    }
  },
  "fields": {
    "monitor.timespan.gte": [
      "2021-11-15T16:50:00.681Z"
    ],
    "@timestamp": [
      "2021-11-15T16:50:00.681Z"
    ],
    "monitor.timespan.lt": [
      "2021-11-15T16:50:30.681Z"
    ]
  },
  "highlight": {
    "monitor.name": [
      "@kibana-highlighted-field@our-app@/kibana-highlighted-field@ HTTP Status Check"
    ],
    "error.message": [
      "Get \"https://@kibana-highlighted-field@our-app@/kibana-highlighted-field@-prod.ourorg.org/\": dial tcp 232.323.172.39:443: i/o timeout (Client.Timeout exceeded while awaiting headers)"
    ],
    "url.domain": [
      "@kibana-highlighted-field@our-app@/kibana-highlighted-field@-prod.ourorg.org"
    ],
    "url.full": [
      "https://@kibana-highlighted-field@our-app@/kibana-highlighted-field@-prod.ourorg.org/"
    ]
  },
  "sort": [
    1636995000681
  ]
}

```

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<div class="post-metadata">

**Author:** ![maheshe](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@maheshe](https://discuss.elastic.co/u/maheshe)\
**Post date:** [November 25, 2021, 2:58pm UTC](https://discuss.elastic.co/t/heartbeat-monitoring-for-a-particular-url-fails/289219/2 "2021-11-25T14:58:35Z")

</div>

This ticket can be closed, Th url was not working because of a network issue

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 23, 2021, 2:59pm UTC](https://discuss.elastic.co/t/heartbeat-monitoring-for-a-particular-url-fails/289219/3 "2021-12-23T14:59:23Z")

</div>

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