# How to remove the white list email Id's from the elastic cloud

**URL:** <https://discuss.elastic.co/t/how-to-remove-the-white-list-email-ids-from-the-elastic-cloud/299860>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-alerting\
**Created:** [March 16, 2022, 1:18pm UTC](https://discuss.elastic.co/t/how-to-remove-the-white-list-email-ids-from-the-elastic-cloud/299860 "2022-03-16T13:18:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kannan\_Rajendran](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/kannan_rajendran/32/78272_2.png) [@Kannan\_Rajendran](https://discuss.elastic.co/u/Kannan_Rajendran)\
**Post date:** [March 16, 2022, 1:18pm UTC](https://discuss.elastic.co/t/how-to-remove-the-white-list-email-ids-from-the-elastic-cloud/299860/1 "2022-03-16T13:18:08Z")

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Hi Team,

I have situation that we have already whitelist list of email address in the elastic cloud and now our email domain was migrated last week and after migration of domain we don't receive the elastic alert for the cloud environments. Mail id's are same but only domain name was changed.

i tried to re white list the email address but message raised that you email address is already white listed

 ![error](https://us1.discourse-cdn.com/elastic/original/3X/8/0/8090ffb7dee87e7b713dbc3b39c01b50a390d778.jpeg)

How to remove the existing white listed email address from the elastic cloud?

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**Author:** ![matschaffer](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matschaffer/32/95396_2.png) [@matschaffer](https://discuss.elastic.co/u/matschaffer)\
**Post date:** [April 4, 2022, 6:51am UTC](https://discuss.elastic.co/t/how-to-remove-the-white-list-email-ids-from-the-elastic-cloud/299860/2 "2022-04-04T06:51:47Z")

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Hi @Kannan_Rajendran ! please open a case on [https://cloud.elastic.co/support](https://cloud.elastic.co/support)

Our support team should be able to get it sorted out.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 2, 2022, 6:52am UTC](https://discuss.elastic.co/t/how-to-remove-the-white-list-email-ids-from-the-elastic-cloud/299860/3 "2022-05-02T06:52:21Z")

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