# How to reset my mail ID used in trial and start using in paid account

**URL:** <https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863>\
**Category:** Elasticsearch\
**Created:** [December 16, 2020, 12:42pm UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863 "2020-12-16T12:42:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SUMANT\_MISHRA](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sumant_mishra/32/77606_2.png) [@SUMANT\_MISHRA](https://discuss.elastic.co/u/SUMANT_MISHRA)\
**Post date:** [December 16, 2020, 12:42pm UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863/1 "2020-12-16T12:42:30Z")

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Hi,

I used my business email in a trial account for POC purposes. But with the paid account (set up using Azure Marketplace), I am not able to use my same business email. Am I following wrong approach?

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [December 16, 2020, 10:54pm UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863/2 "2020-12-16T22:54:09Z")

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You can do this in [https://cloud.elastic.co/user/settings](https://cloud.elastic.co/user/settings) once you login.

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**Author:** ![SUMANT\_MISHRA](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sumant_mishra/32/77606_2.png) [@SUMANT\_MISHRA](https://discuss.elastic.co/u/SUMANT_MISHRA)\
**Post date:** [December 31, 2020, 11:14am UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863/3 "2020-12-31T11:14:46Z")

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Hi, I am not getting any option in settings page to reset or delete or unsubscribe my mail id. Since, I used the same email Id (provided by the company) in my trial elastic cloud account, I am not able to configure my elastic account using same email id through Azure Marketplace.

I read in another thread that elastic team will help in resetting the mail id. I am getting the below error:

 ![Screenshot 2020-12-31 at 3.14.13 PM](https://us1.discourse-cdn.com/elastic/original/3X/1/c/1c1a1ff7ee677f0080fc30a66799170a2568225e.png)

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<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [January 12, 2021, 7:13am UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863/4 "2021-01-12T07:13:01Z")

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Can you try raising a request with the Support team for this one - [https://support.elastic.co/](https://support.elastic.co/)

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [February 9, 2021, 7:13am UTC](https://discuss.elastic.co/t/how-to-reset-my-mail-id-used-in-trial-and-start-using-in-paid-account/258863/5 "2021-02-09T07:13:05Z")

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