# Issue when switch trial license to basic license on Azure self-manage

**URL:** <https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724>\
**Category:** Kibana\
**Created:** [July 27, 2022, 8:38am UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724 "2022-07-27T08:38:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![wl02302677](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/wl02302677/32/108896_2.png) [@wl02302677](https://discuss.elastic.co/u/wl02302677)\
**Post date:** [July 27, 2022, 8:38am UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724/1 "2022-07-27T08:38:16Z")

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Hi, I build my elasticsearch cluster by Azure - self-manage.  
And when I want to switch my ES license to basic, I follow below step and went some cluster error issue

1. Switch license on kibana license management page
2. Check Es cluster status (Everything works fine now)
3. But when I redeploy my Es cluster, the kibana can't connect to ES cluster  
{"message":"Unable to retrieve version information from Elasticsearch nodes."}
4. I tried to redeploy ES by setting Xpack plugin to No, it's seems I succes cancel trial license, but still some error message.
5. I found log say: Transport SSL must be enabled if security is enabled on a [basic] license, so I tried to hand up certificate on transport.ssl
6. Azure can't success hand up certificate and deploy failed.

Has anyone had a similar problem or have any suggestions?  
Thanks for all your assistant!

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [July 27, 2022, 10:33pm UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724/2 "2022-07-27T22:33:51Z")

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Welcome to our community! 😃

> [@wl02302677](#):
>
> But when I redeploy my Es cluster, the kibana can't connect to ES cluster

Can you elaborate more on what you are doing here?

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**Author:** ![wl02302677](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/wl02302677/32/108896_2.png) [@wl02302677](https://discuss.elastic.co/u/wl02302677)\
**Post date:** [July 28, 2022, 2:19am UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724/3 "2022-07-28T02:19:46Z")

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Hi @warkolm,  
Thanks for your reply!  
In this step, I just use Azure Elasticsearch self-manage UI to redeploy.  
same certificate, password, and other setting like before.  
ersion:

![image](https://us1.discourse-cdn.com/elastic/original/3X/9/5/9513651b97abf6755a0aa5b164e1f7a27e560861.png)  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/a/8/a8661dc71ef23cfc4ece9c9979ce8e1c95ed5c31.png)  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/c/b/cb792e52562af75307ddfb25e6badac3d90282e1.png)  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/9/4/94d83142f0e82110d739d21fa349d92a82fd935a.png)

And I saw document said that user like elastic, kibana, logstash\_system, beats\_system, apm\_system, remote\_monitoring\_user is default built-in.  
When I redploy, I still give the six account same password. I'm not sure if switching to the basic license would have any effect on this.

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/8/3/83c4e468db4cf3d6e5afdccb0c166cc0c49b7f6f.png)

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<div class="post-metadata">

**Author:** ![wl02302677](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/wl02302677/32/108896_2.png) [@wl02302677](https://discuss.elastic.co/u/wl02302677)\
**Post date:** [July 28, 2022, 2:28am UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724/4 "2022-07-28T02:28:06Z")

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This issue in my scenario is happened when one of node crashed in my Azure self-managed ES cluster. I have already switch my license to basic on kibana license management before this time.(Everything work before I restart cluster)  
And when I restart(or redeploy) the cluster directly by ARM template, Kibana can no longer connect to es cluster.

```auto
{"type":"log","@timestamp":"2022-06-02T09:45:55+00:00","tags":["error","savedobjects-service"],"pid":3686,"message":"Unable to retrieve version information from Elasticsearch nodes."}

```

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 25, 2022, 2:28am UTC](https://discuss.elastic.co/t/issue-when-switch-trial-license-to-basic-license-on-azure-self-manage/310724/5 "2022-08-25T02:28:50Z")

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