# Issue with AWS SES email communication

**URL:** <https://discuss.elastic.co/t/issue-with-aws-ses-email-communication/61129>\
**Category:** Logstash\
**Created:** [September 21, 2016, 12:34pm UTC](https://discuss.elastic.co/t/issue-with-aws-ses-email-communication/61129 "2016-09-21T12:34:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![111130](https://avatars.discourse-cdn.com/v4/letter/1/85f322/32.png) [@111130](https://discuss.elastic.co/u/111130)\
**Post date:** [September 21, 2016, 12:34pm UTC](https://discuss.elastic.co/t/issue-with-aws-ses-email-communication/61129/1 "2016-09-21T12:34:39Z")

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Hi!

Recently I've faced, that my configuration stopped to work:  
email{  
to =\> "my@email.com"  
from =\> "varyfied\_email@example.com"  
subject =\> "Some subject"  
body =\> "%{message}"  
via =\> "smtp"  
address =\> "[email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com)"  
username =\> "username"  
password =\> "somepass"  
authentication =\> plain  
}  
Log output:  
:timestamp=\>"2016-09-12T22:19:26.787000+0200", :message=\>"Something happen while delivering an email", :exception=\>#\<Net::SMTPAuthenticationError: 530 Must issue a STARTTLS command first

I've add use\_tls =\> "true" section, but it didn't help.  
New configuration:  
email{  
use\_tls =\> "true"  
to =\> "my@email.com"  
from =\> "varyfied\_email@example.com"  
subject =\> "Some subject"  
body =\> "%{message}"  
via =\> "smtp"  
address =\> "[email-smtp.eu-west-1.amazonaws.com](http://email-smtp.eu-west-1.amazonaws.com)"  
username =\> "username"  
password =\> "somepass"  
authentication =\> plain  
}

I'm use logstash 2.1, and I'm able to send message via  
openssl s\_client -crlf -quiet -starttls smtp -connect [email-smtp.eu-west-1.amazonaws.com:25](http://email-smtp.eu-west-1.amazonaws.com:25)

Does anyone have the same issue?

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<div class="post-metadata">

**Author:** ![magnusbaeck](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/magnusbaeck/32/44943_2.png) [@magnusbaeck](https://discuss.elastic.co/u/magnusbaeck)\
**Post date:** [September 25, 2016, 7:22pm UTC](https://discuss.elastic.co/t/issue-with-aws-ses-email-communication/61129/2 "2016-09-25T19:22:51Z")

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> I've add use\_tls =\> "true" section, but it didn't help.

Are you getting the exact same error message? If yes, can you verify whether Logstash is actually sending a STARTTLS command in the SMTP conversation? Use Wireshark or similar.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 6, 2017, 4:37am UTC](https://discuss.elastic.co/t/issue-with-aws-ses-email-communication/61129/3 "2017-07-06T04:37:04Z")

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