# Issues with installing elastic-cloud-enterprise-installer **URL:** \ **Category:** Elastic Cloud Enterprise (ECE)\ **Created:** [January 11, 2017, 9:31am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199 "2017-01-11T09:31:28Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Henk](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@Henk](https://discuss.elastic.co/u/Henk)\ **Post date:** [January 11, 2017, 9:31am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/1 "2017-01-11T09:31:28Z")
Hi. I am trying to install Elastic Cloud Enterprise on a Ubuntu 14 machine. Got everything in place, but the installer is stuck on Loaded bootstrap settings. Even after waiting for more then 24 hours the installer is still stuck at Loaded bootstrap settings. The logging that I got when i interrupt the installer is: Traceback (most recent call last): File "/elastic\_cloud\_apps/bootstrap-initiator/initiator.py", line 68, in monitor.logging\_and\_bootstrap\_monitor(bootstrap\_properties, enable\_debug) File "/elastic\_cloud\_apps/bootstrap-initiator/bootstrap\_initiator/monitor.py", line 18, in logging\_and\_bootstrap\_monitor sleep(5) KeyboardInterrupt Traceback (most recent call last): File "/usr/lib/python3.5/multiprocessing/process.py", line 249, in \_bootstrap self.run() File "/usr/lib/python3.5/multiprocessing/process.py", line 93, in run self.\_target(\*self.\_args, \*\*self.\_kwargs) File "/elastic\_cloud\_apps/bootstrap-initiator/bootstrap\_initiator/logging.py", line 73, in monitor\_bootstrap\_log process\_log(bootstrap\_properties, debug\_enabled) File "/elastic\_cloud\_apps/bootstrap-initiator/bootstrap\_initiator/logging.py", line 47, in process\_log p = tail("-f", "{0}/logs/bootstrap-logs/bootstrap.log".format(bootstrap\_properties['HOST\_STORAGE\_PATH']), \_out=process\_info\_log\_output) File "/usr/lib/python3.5/site-packages/sh.py", line 1021, in **call** return RunningCommand(cmd, call\_args, stdin, stdout, stderr) File "/usr/lib/python3.5/site-packages/sh.py", line 486, in **init** self.wait() File "/usr/lib/python3.5/site-packages/sh.py", line 493, in wait exit\_code = self.process.wait() File "/usr/lib/python3.5/site-packages/sh.py", line 1601, in wait pid, exit\_code = os.waitpid(self.pid, 0) # blocks Could someone give me a push in the right direction? ---
**Author:** ![uricohen](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/uricohen/32/9776_2.png) [@uricohen](https://discuss.elastic.co/u/uricohen)\ **Post date:** [January 11, 2017, 11:26am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/2 "2017-01-11T11:26:21Z")
Hi @Henk Can you run the installer again with the --debug flag and post the output here? Thanks, Uri ---
**Author:** ![Henk](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@Henk](https://discuss.elastic.co/u/Henk)\ **Post date:** [January 11, 2017, 12:08pm UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/3 "2017-01-11T12:08:42Z")
Hi @uricohen, Thank you for your quick reaction. I started the installer in debug mode, and the installer is stuck on the following action. [2017-01-11 11:50:29,632][INFO][org.apache.curator.framework.imps.CuratorFrameworkImpl][] Default schema - [2017-01-11 11:50:31,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:31,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace [/v1] - [2017-01-11 11:50:33,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:33,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace [/v1] - [2017-01-11 11:50:35,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:35,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace [/v1] - [2017-01-11 11:50:37,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:37,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace [/v1] - [2017-01-11 11:50:39,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:39,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace [/v1] - [2017-01-11 11:50:41,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Unable to read servers list from [http//xxx.xxx.xxx.xxx:2180/zookeeper/clients/ensemble/connection-string?namespace=/v1], falling back to [0.0.0.0:2181] - [2017-01-11 11:50:41,631][INFO][no.found.curator.ForwardedEnsembleProvider][] Resolved connection string from [[http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1](http://xxx.xxx.xxx.xxx2180/zookeeper/clients/ensemble/connection-string?namespace=/v1)] to [0.0.0.0:2181/v1] with local namespace ---
**Author:** ![uricohen](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/uricohen/32/9776_2.png) [@uricohen](https://discuss.elastic.co/u/uricohen)\ **Post date:** [January 11, 2017, 2:46pm UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/4 "2017-01-11T14:46:48Z")
Hi @Henk This looks like a connectivity issue. Is the public hostname you specified at the beginning of the installation routable from within the host? If you're on AWS for example, you should use the AWS public hostname and not public ip. ---
**Author:** ![Henk](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@Henk](https://discuss.elastic.co/u/Henk)\ **Post date:** [January 11, 2017, 3:24pm UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/5 "2017-01-11T15:24:58Z")
Thanks @uricohen. I fixed the issue and the installer is now hanging on the following. - [2017-01-11 15:12:47,789][INFO][no.found.docker.DockerContainerManager][ec\_container\_group=runners, ec\_container\_kind=docker, ec\_container\_name=runner] Starting container - [2017-01-11 15:12:47,965][INFO][no.found.bootstrap.BootstrapInitial][] Started local runner - [2017-01-11 15:12:47,968][INFO][no.found.bootstrap.BootstrapInitial][] Waiting for runner container node - [2017-01-11 15:12:51,122][INFO][no.found.bootstrap.BootstrapInitial][] Runner container node detected - [2017-01-11 15:12:51,191][INFO][no.found.bootstrap.BootstrapInitial][] Waiting for coordinator candidate - [2017-01-11 15:13:00,655][INFO][no.found.bootstrap.BootstrapInitial][] Detected coordinator candidate - [2017-01-11 15:13:00,659][INFO][no.found.bootstrap.BootstrapInitial][] Detected pending coordinator, promoting coordinator - [2017-01-11 15:13:00,951][INFO][no.found.zookeeper.models.coordinators.CoordinatorCandidatePendingInfo][] Current instances: [4294967319,4294967319,1484147566897,1484147566897,0,0,0,0,2,0,4294967319], secrets: [4294967321,4294967321,1484147566908,1484147566908,0,0,0,0,19609,0,4294967321] - [2017-01-11 15:13:00,998][INFO][no.found.bootstrap.BootstrapInitial][] Coordinator accepted - [2017-01-11 15:13:00,999][INFO][no.found.bootstrap.BootstrapInitial][] Storing current platform version: 1.0.0-alpha4 - [2017-01-11 15:13:01,153][INFO][no.found.bootstrap.BootstrapInitial][] Storing Elastic Stack versions: [2.4.1,5.0.2] - [2017-01-11 15:13:01,166][INFO][no.found.bootstrap.BootstrapInitial][] Creating Admin Console Elasticsearch backend - [2017-01-11 15:13:01,343][INFO][no.found.bootstrap.ServiceLayerBootstrap][] Waiting for [ensuring-plan] to complete. Retrying every [1 second] (cause: [org.apache.zookeeper.KeeperException$NoNodeException: KeeperErrorCode = NoNode for /clusters/e3dbb993ef0f4502b0ff162493216e7c/plans/status]) - [2017-01-11 15:13:06,451][INFO][no.found.bootstrap.ServiceLayerBootstrap][] Waiting for [ensuring-plan] to complete. Retrying every [1 second] (cause: [java.lang.Exception: not yet started]) - [2017-01-11 15:13:07,479][INFO][no.found.bootstrap.BootstrapInitial][] Applying Elasticsearch index template from: [HttpRequest(GET,[http://containerhost:9200](http://containerhost:9200),List(X-Found-Cluster: e3dbb993ef0f4502b0ff162493216e7c, Authorization: Basic YWRtaW46dU1HdmZyeTMzcXMyZ0x0VXBBSGlVTlY4bVdBNTBObUtaZ3I2bGdlY3BDUT0=),Empty,HTTP/1.1)], uMGvfry33qs2gLtUpAHiUNV8mWA50NmKZgr6lgecpCQ= - [2017-01-11 15:13:08,497][INFO][no.found.bootstrap.ServiceLayerBootstrap][] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [spray.can.Http$ConnectionException: ErrorClosed(Connection reset by peer)]) - [2017-01-11 15:23:07,505][INFO][no.found.bootstrap.ServiceLayerBootstrap][] Waiting for [apply-elasticsearch-template] to complete. Retrying every [1 second] (cause: [akka.pattern.AskTimeoutException: Ask timed out on [Actor[akka://default/user/IO-HTTP#-1376349401]] after [18010000 ms]]) ```auto Errors have caused Elastic Cloud Enterprise installation to fail Node type - initial ``` ---
**Author:** ![uricohen](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/uricohen/32/9776_2.png) [@uricohen](https://discuss.elastic.co/u/uricohen)\ **Post date:** [January 11, 2017, 7:25pm UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/6 "2017-01-11T19:25:53Z")
Hi @Henk This is the installer trying to create an index in the Elasticsearch admin cluster which backs the elastic cloud enterprise API server. It looks like Elasticsearch didn't start, can you run "docker ps" and paste the output here? Thanks Uri ---
**Author:** ![Henk](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@Henk](https://discuss.elastic.co/u/Henk)\ **Post date:** [January 12, 2017, 8:10am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/7 "2017-01-12T08:10:25Z")
Hi @uricohen. First of all thanks for helping me again :). The output I get when i run "docker ps" is. CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES d44ab6217b1a [docker.elastic.co/cloud-enterprise/elasticsearch:2.4.1-1](http://docker.elastic.co/cloud-enterprise/elasticsearch:2.4.1-1) "/sbin/my\_init --skip" 16 hours ago Up 16 hours 0.0.0.0:18025-\>18025/tcp, 0.0.0.0:19810-\>19810/tcp fac-e3dbb993ef0f4502b0ff162493216e7c-instance-0000000000 be4f057735ba [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:12400-\>5601/tcp, 0.0.0.0:12443-\>5643/tcp frc-cloud-uis-cloud-ui 0af6cda52300 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-constructors-constructor afaef2a0e8f7 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:8764-\>8764/tcp, 0.0.0.0:12300-\>12300/tcp, 0.0.0.0:12343-\>12343/tcp frc-admin-consoles-admin-console 58a99637297e [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-upgraders-upgrader 2b34b8785217 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-services-forwarders-services-forwarder 4cc24f06f2b8 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:2112-\>2112/tcp frc-directors-director 722b5240662e [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:12375-\>12375/tcp frc-upgradables-upgradable 1c714be55722 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:9200-\>9200/tcp, 0.0.0.0:9243-\>9243/tcp, 0.0.0.0:9300-\>9300/tcp, 0.0.0.0:9343-\>9343/tcp frc-proxies-proxy c84e3ab0e1bd [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-allocators-allocator 7101dcd4808f [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-blueprints-blueprint bee251cd7885 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-runners-runner 0ee67b7e183d [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours frc-client-forwarders-client-forwarder 0fc64798b955 [docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4](http://docker.elastic.co/cloud-enterprise/elastic-cloud-enterprise:1.0.0-alpha4) "/sbin/my\_init" 16 hours ago Up 16 hours 0.0.0.0:2191-\>2191/tcp, 0.0.0.0:12191-\>12191/tcp, 0.0.0.0:12898-\>12898/tcp, 0.0.0.0:13898-\>13898/tcp frc-zookeeper-servers-zookeeper ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [January 12, 2017, 5:05pm UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/8 "2017-01-12T17:05:50Z")
Hi @Henk Sorry you're having issues. It looks like there is a problem connecting to the elasticsearch instance that holds a lot of the admin information Can you try the following curl commands: ```auto curl -H 'x-found-cluster: e3dbb993ef0f4502b0ff162493216e7c' 'localhost:18025' curl -H 'x-found-cluster: e3dbb993ef0f4502b0ff162493216e7c' 'localhost:9200' curl -H 'x-found-cluster: e3dbb993ef0f4502b0ff162493216e7c' 'localhost:9244' ``` They should all return the usual Elasticsearch welcome. If they all fail, it is very likely that the elasticsearch instance is having issues. In that case can you have a look at the logs obtained in `/app/logs` from (eg): ```auto docker exec -it fac-e3dbb993ef0f4502b0ff162493216e7c-instance-0000000000 bash ``` If the first one succeeds and the second one fails, the likely issue is the proxy, check the logs for: ```auto docker exec -it frc-proxies-proxy bash ``` and if the third one fails, it is likely the services forwarder, check the logs for: ```auto docker exec -it frc-services-forwarders-services-forwarder bash ``` You can find/capture all the logs with the handy command: ```auto tar czvf ece-logs.tgz $(find /mnt/data/elastic -name "*.log" -o -name "*.out") ``` ---
**Author:** ![Henk](https://avatars.discourse-cdn.com/v4/letter/h/b5ac83/32.png) [@Henk](https://discuss.elastic.co/u/Henk)\ **Post date:** [January 13, 2017, 10:11am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/10 "2017-01-13T10:11:31Z")
Thanks for helping me out :). Elastic Cloud Enterprise Installer Completed Successfully ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [January 16, 2017, 10:11am UTC](https://discuss.elastic.co/t/issues-with-installing-elastic-cloud-enterprise-installer/71199/11 "2017-01-16T10:11:46Z")
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