# Jira Connector EMail and API-Token

**URL:** <https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329>\
**Category:** Kibana\
**Tags:** elastic-stack-alerting\
**Created:** [July 8, 2020, 11:12am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329 "2020-07-08T11:12:33Z")\
**Posts on this page:** 19\
**Page:** 1

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**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 8, 2020, 11:12am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/1 "2020-07-08T11:12:33Z")

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Hi,  
to create a Jira connector in Alerts and Actions, Email and API token are required fields. I can't find any information, how to configure this in Jira. Do I have to define an application in Jira ? But no email is necessary for an application in Jira.

Can anybody help or provide a link to the documentation for this Jira connector ? Thanks in advance .

Best reagrds,  
Norbert

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**Author:** ![Marius\_Dragomir](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/marius_dragomir/32/42087_2.png) [@Marius\_Dragomir](https://discuss.elastic.co/u/Marius_Dragomir)\
**Post date:** [July 10, 2020, 11:12am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/2 "2020-07-10T11:12:52Z")

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Let me know if this helps: [https://www.elastic.co/guide/en/elasticsearch/reference/current/actions-jira.html](https://www.elastic.co/guide/en/elasticsearch/reference/current/actions-jira.html)

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 10, 2020, 12:15pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/3 "2020-07-10T12:15:14Z")

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Unfortunately not. The configuration for Watcher is fine and we use it, but if you look at the mandatory fields for the Jira Connector in the new Alerts and Actions framework, these fields Email and API token are what I have a problem with.

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/0/a/0ab7ecb21cef7daba40404b9862e798f3b0754f5.png)

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [July 22, 2020, 2:48pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/4 "2020-07-22T14:48:59Z")

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Hi, @norgro2601!

If you have a cloud instance your account is email-based and you can create API tokens from your account's management page. You can read more here: [https://confluence.atlassian.com/cloud/api-tokens-938839638.html](https://confluence.atlassian.com/cloud/api-tokens-938839638.html)

If your instance is self-hosted API token authentication is not supported. Nevertheless, you can put your username in the email field and your password in the API token field and the connector should work without issues.

The labeling of the two fields was improved in [https://github.com/elastic/kibana/pull/69892](https://github.com/elastic/kibana/pull/69892)

Let me know if that worked for you.

Best,  
Christos

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 28, 2020, 6:31am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/5 "2020-07-28T06:31:26Z")

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Hi, @christos.nasikas,

unfortunately this doesn't work. I've entered the credendials and I can save it, but when I reopen the Connector settings, the entries are gone. I've upgraded the instance to 7.8.1 tonight to have the latest changes available. Could it be a problem, that the usernames we use are the email addresses and that misleads in the code ?

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [July 28, 2020, 11:12am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/6 "2020-07-28T11:12:56Z")

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Hi, @norgro2601,

This is the expected behaviour. The credentials in the connector's update form (the flyout that is being shown when you press the Update connector button) are not being there in purpose. All other fields should be presented. Nevertheless, the credentials are saved and the connector can be used. The format of the username shouldn't matter. Did you try to push a case to Jira? Did you get an error?

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 28, 2020, 11:27am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/7 "2020-07-28T11:27:09Z")

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Hi @christos.nasikas,

Thanks for the explanation. No, I didn't test, because I thought, this will not work. I will do a test now and let you know the result.

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [July 30, 2020, 7:28am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/8 "2020-07-30T07:28:14Z")

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Hey @norgro2601!

How was the test? Do you need any help?

Best,  
Christos

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 30, 2020, 9:42am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/9 "2020-07-30T09:42:11Z")

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Hi @christos.nasikas,

I still get an error. I've created a case in SIEM, but when I use the "Push as ... incident" button, I get this error:

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/a/6/a6dcae5a5d02bea0a618dd32454088c2b75832d2.png)

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [July 30, 2020, 9:46am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/10 "2020-07-30T09:46:34Z")

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Hi @christos.nasikas,

I forgot to mention, our stack is running in Elastic Cloud. Maybe I need to add something in the keystore settings like I've done to get this working with Watcher ?

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [July 31, 2020, 2:13pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/11 "2020-07-31T14:13:24Z")

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Hi @norgro2601!

That is an interested one 🙂. Your Jira connector is set up correctly.

For some reason, the request being made to your Jira instance is malformed and you get a Bad Request (400 status code).

Could you please try this and tell me if you get an error?

```
curl -u username:password --location --request POST 'https://<your_instance_url>/rest/api/2/issue' \
--header 'Content-Type: application/json' \
--data-raw '{
	"fields": {
		"summary": "issue from case",
		"description": "description from case",
		"project": {
			"key": "<your_project_key>"
		},
		"issuetype": {
			"name": "Task"
		}
	}
}'

```

Best,  
Christos

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [August 1, 2020, 12:49pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/12 "2020-08-01T12:49:41Z")

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Hi @christos.nasikas,

the curl statement works with two small changes.  
The first one is probably related to the os I'm using. I had to change --data-raw to just --data, because --data-raw option is not available.  
The second one is the issuetype, I couldn't take "Task", because this type is not allowed in the project I wnat to send to.  
The test-ticket was created then.

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [August 1, 2020, 4:48pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/13 "2020-08-01T16:48:02Z")

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Hi @christos.nasikas,

I've looked at the api documentation.  
[https://www.elastic.co/guide/en/siem/guide/current/register-connector.html](https://www.elastic.co/guide/en/siem/guide/current/register-connector.html)

In the Jira action, I miss the issuetype, do you always take "Task" as a default. As mentioned before, "Task" is not a valid option in the project I want to send to, maybe this is the problem ?

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [August 2, 2020, 10:24am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/14 "2020-08-02T10:24:22Z")

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Hi @norgro2601,

Yes, your are right, that's the problem. We always take "Task" as a default. Because your project does not have the "Task" option as an issue type you get a "400 - Bad request". As a temporary solution, I would suggest creating a project that supports the "Task" issue type. I will bring that to my team and discuss possible solutions. As a user, what would be ideal for you?

Thank you for finding this one.

Best,  
Christos

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [August 2, 2020, 12:30pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/15 "2020-08-02T12:30:59Z")

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Hi @christos.nasikas,

no, using another project with issuetype "Task" is no solution, because we're controling too much in Jira based on the issuetype. And nobody will change that manually on each new case.  
At the moment, we use Jira actions in Watcher, beside the issuetype we currently also set priority, labels and environment from the fields available in the Jira action in Watcher.

Regarding UI, it must be possible to set the issuetype in the SIEM case, on the screen it could be placed near to the Tags field, would make sense to me. By the way, I could think of mapping the Tags field from the SIEM case to the Jira labels field. When I look at the SIEM Action API docs, this field is not mapped, right?

I could think of more useful functionality in the create-case action. The most important missing function for us would be the link-issue function from the Jira API. We use this a lot in Jira, actually we are linking new cases manually in Jira. This would be a big improvement for us in a future release update.

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [August 7, 2020, 12:23pm UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/16 "2020-08-07T12:23:31Z")

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Hi @norgro2601,

Sorry for the late reply. Thank you for your feedback! It is very valuable. I brought it to my team and we put it to our backlog. Unfortunately, for the moment you cannot create issues that do not support the "Task" issue type.

Best,  
Christos

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<div class="post-metadata">

**Author:** ![norgro2601](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/norgro2601/32/33292_2.png) [@norgro2601](https://discuss.elastic.co/u/norgro2601)\
**Post date:** [August 11, 2020, 8:54am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/17 "2020-08-11T08:54:29Z")

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Hi @christos.nasikas,

one addition regarding the issuetype. We've discussed this again, and we think it would be sufficient to set the issuetype in the connector settings, we probably will not us multiple issuetypes in a Jira project. Maybe this is much easier to implement than to have it in the single case.

Best regards,  
Norbert

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 8, 2020, 8:54am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/18 "2020-09-08T08:54:29Z")

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This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.

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<div class="post-metadata">

**Author:** ![christos.nasikas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christos.nasikas/32/45611_2.png) [@christos.nasikas](https://discuss.elastic.co/u/christos.nasikas)\
**Post date:** [October 7, 2020, 9:53am UTC](https://discuss.elastic.co/t/jira-connector-email-and-api-token/240329/19 "2020-10-07T09:53:09Z")

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@norgro2601

FWIW, this [PR](https://github.com/elastic/kibana/pull/77327) adds the support for issue types for Jira.