# JOB @ Sematext: Professional Services Lead =\> Head

**URL:** <https://discuss.elastic.co/t/job-sematext-professional-services-lead-head/15878>\
**Category:** Elasticsearch\
**Created:** [February 18, 2014, 6:59pm UTC](https://discuss.elastic.co/t/job-sematext-professional-services-lead-head/15878 "2014-02-18T18:59:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![otisg](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/otisg/32/492_2.png) [@otisg](https://discuss.elastic.co/u/otisg)\
**Post date:** [February 18, 2014, 6:59pm UTC](https://discuss.elastic.co/t/job-sematext-professional-services-lead-head/15878/1 "2014-02-18T18:59:35Z")

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Hello,

We have what I think is a great opening at Sematext. Ideal candidate would  
be in New York, but that's not an absolute must. More info below + on

> **[Infrastructure Monitoring](https://sematext.com/infrastructure-monitoring/)**
>
> Infrastructure Monitoring See your whole infrastructure and how it’s all connected, in real-time. Server monitoring Container monitoring Database Monitoring Network monitoring (NetMap) JVM monitoring…

  
job-ad-speak, but I'd be happy to describe what we are looking for,  
what  
we do, and what types of companies we work with in regular-human-speak  
off-line.

DESCRIPTION

Sematext is hiring a technical, hands-onProfessional Services Lead to join,  
lead, and grow the Professional Services side of Sematext and potentially  
grow into the Head role.

REQUIREMENTS

- Experience working with Solr or Elasticsearch

- Plan and coordinate customer engagements from business and technical  
perspective

- Identify customer pain points, needs, and success criteria at the onset  
of each engagement

- Provide expert-level consulting and support services and strive to be a  
trustworthy advisor to a wide range of customers

- Resolve complex search issues involving Solr or Elasticsearch

- Identify opportunities to provide customers with additional value through  
our products or services

- Communicate high-value use cases and customer feedback to our Product  
teams

- Participate in open source community by contributing bug fixes,  
improvements, answering questions, etc.

EXPERIENCE

- BS or higher in Engineering or Computer Science preferred

- 2 or more years of IT Consulting and/or Professional Services experience  
required

- Exposure to other related open source projects (Hadoop, Nutch, Kafka,  
Storm, Mahout, etc.) a plus

- Experience with other commercial and open source search technologies a  
plus

- Enterprise Search, eCommerce, and/or Business Intelligence experience a  
plus

- Experience working in a startup a plus

## Otis

Performance Monitoring \* Log Analytics \* Search Analytics  
Solr & Elasticsearch Support \* [http://sematext.com/](http://sematext.com/)

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 6, 2017, 1:49am UTC](https://discuss.elastic.co/t/job-sematext-professional-services-lead-head/15878/2 "2017-07-06T01:49:21Z")

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