# \[kibana 6.5.1\] Reporting fails with elasticcloud endpoint (but not elasticsearch selfhosted)

**URL:** <https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [December 31, 2018, 12:31pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516 "2018-12-31T12:31:34Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [December 31, 2018, 12:31pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/1 "2018-12-31T12:31:34Z")

</div>

Hello,

I am connecting my self hosted kibana to an elastic cloud endpoint. I know that elastic cloud is shipped with a kibana, but for some reasons, I have to use my own kibana. Unfortunately, the reporting keeps failing with:

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/7/6/7659821585e6beea7870f15245944024c1bfdebd.png)

Here is my configuration. Can you help me? If i find the fix, I will be able to migrate to the elastic cloud

```auto
root@int:~# cat /etc/kibana/kibana.yml | grep -v ^# | grep -v ^$
elasticsearch.url: "https://44dCLOUDN4dd3c012baa1dc4.eu-west-1.aws.found.io:9243"
kibana.index: .kibana-int
elasticsearch.username: "kibana-wilco"
elasticsearch.password: "password"
logging.dest: /var/log/kibana/kibana.log
logging.verbose: true
xpack.reporting.encryptionKey: "ZHDFEBHAIJOSLNKJZBCKHJESMO682351279"
xpack.reporting.kibanaServer.port: 443
xpack.reporting.kibanaServer.protocol: https
xpack.reporting.kibanaServer.hostname: "int.flightwatching.com"
xpack.reporting.index: ".reporting-int"

```

---

<div class="post-metadata">

**Author:** ![Larry\_Gregory](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/larry_gregory/32/34969_2.png) [@Larry\_Gregory](https://discuss.elastic.co/u/Larry_Gregory)\
**Post date:** [December 31, 2018, 4:44pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/2 "2018-12-31T16:44:17Z")

</div>

Hey @dao,

I see you have verbose logging enabled. Can you post an excerpt from your kibana logs when the reporting job fails? Kibana should be writing errors to the log indicating what happened.

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [December 31, 2018, 5:18pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/3 "2018-12-31T17:18:08Z")

</div>

Hello Larry,

here are the logs. I have the har (from my browser, but it is too large for the discuss)

(Attachment Log kibana int.flightwatching.com.txt is missing)

---

<div class="post-metadata">

**Author:** ![Larry\_Gregory](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/larry_gregory/32/34969_2.png) [@Larry\_Gregory](https://discuss.elastic.co/u/Larry_Gregory)\
**Post date:** [December 31, 2018, 6:00pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/4 "2018-12-31T18:00:11Z")

</div>

Thanks Olivier -- it looks like the Kibana log failed to upload for whatever reason. Can you retry?

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [December 31, 2018, 6:16pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/5 "2018-12-31T18:16:39Z")

</div>

Keeps failing the same way, it is the case for a long time:

 ![image.png](https://us1.discourse-cdn.com/elastic/original/3X/c/7/c73a922ae828d4d96fc97bd79e49259f2b6143bb.png)

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 2, 2019, 9:06am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/6 "2019-01-02T09:06:24Z")

</div>

Hello Larry, any clue?

---

<div class="post-metadata">

**Author:** ![Larry\_Gregory](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/larry_gregory/32/34969_2.png) [@Larry\_Gregory](https://discuss.elastic.co/u/Larry_Gregory)\
**Post date:** [January 2, 2019, 1:00pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/7 "2019-01-02T13:00:29Z")

</div>

Without the Kibana server logs, it's really tricky to debug this any further. Can you try following the troubleshooting steps at the bottom of this page for your particular error message? [https://www.elastic.co/guide/en/kibana/master/reporting-troubleshooting.html#\_literal\_caught\_error\_spawning\_chromium\_literal](https://www.elastic.co/guide/en/kibana/master/reporting-troubleshooting.html#_literal_caught_error_spawning_chromium_literal)

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 2, 2019, 1:53pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/8 "2019-01-02T13:53:44Z")

</div>

Hello Larry,

I tried to follow the procedure for troubleshoot, and it seems that the script is OK:

**root@int:~#** ls -latr /var/lib/kibana/headless\_shell-linux/

total 111124

drwxrwxr-x 3 kibana kibana 4096 Dec 12 16:43 ..

drwxr-xr-x 2 kibana kibana 4096 Dec 12 16:43 .

-rwxr-xr-x 1 kibana kibana 113780392 Dec 12 16:43 headless\_shell

**root@int:~#** ps -aef | grep kibana

kibana 7072 1 1 2018 ? 06:46:19 /usr/share/kibana/bin/../node/bin/node --no-warnings /usr/share/kibana/bin/../src/cli -c /etc/kibana/kibana.yml

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 2, 2019, 1:48pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/9 "2019-01-02T13:48:12Z")

</div>

Hello Larry,

I thought I sent the logs to you. But it seems that the post failed because they are too large.

How can I send them to you?

---

<div class="post-metadata">

**Author:** ![Larry\_Gregory](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/larry_gregory/32/34969_2.png) [@Larry\_Gregory](https://discuss.elastic.co/u/Larry_Gregory)\
**Post date:** [January 2, 2019, 2:14pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/10 "2019-01-02T14:14:25Z")

</div>

I don't need the full log file, but if there are relevant portions of the log when Kibana tries to generate the report, that would be useful to post.

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 2, 2019, 2:41pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/11 "2019-01-02T14:41:32Z")

</div>

here is the request (to be continued):

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["trace","legacy","service"],"pid":7072,"message":"Request will be handled by proxy POST:/api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A555.234375%2Cwidth%3A1129)%2Cid%3Apreserve\_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!(%27%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F\_g%3D()%26\_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!%27!%27)%2CuiState%3A(vis%3A(defaultColors%3A(!%270%2B-%2B50!%27%3A!%27rgb(0%2C104%2C55)!%27%2C!%2750%2B-%2B75!%27%3A!%27rgb(255%2C255%2C190)!%27%2C!%2775%2B-%2B100!%27%3A!%27rgb(165%2C0%2C38)!%27)))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!%271!%27%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!%27Green%2Bto%2BRed!%27%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!%27!%27%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!%27New%2BVisualization!%27%2Ctype%3Agauge))%27)%2Ctitle%3A%27New%20Visualization%27)."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate user request to /api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A555.234375%2Cwidth%3A1129)%2Cid%3Apreserve\_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!(%27%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F\_g%3D()%26\_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!%27!%27)%2CuiState%3A(vis%3A(defaultColors%3A(!%270%2B-%2B50!%27%3A!%27rgb(0%2C104%2C55)!%27%2C!%2750%2B-%2B75!%27%3A!%27rgb(255%2C255%2C190)!%27%2C!%2775%2B-%2B100!%27%3A!%27rgb(165%2C0%2C38)!%27)))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!%271!%27%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!%27Green%2Bto%2BRed!%27%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!%27!%27%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!%27New%2BVisualization!%27%2Ctype%3Agauge))%27)%2Ctitle%3A%27New%20Visualization%27)."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate via header."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["debug","security","basic"],"pid":7072,"message":"Authorization header is not presented."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate via state."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["plugin","debug"],"pid":7072,"message":"Checking Elasticsearch version"}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["debug","security","basic"],"pid":7072,"message":"Request has been authenticated via state."}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["reporting","esqueue","job","debug"],"pid":7072,"message":"jps1l7oh05ggf4f1af3pnefc - Job created in index .reporting-int-2018.12.16"}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["reporting","esqueue","job","debug"],"pid":7072,"message":"jps1l7oh05ggf4f1af3pnefc - Job index refreshed .reporting-int-2018.12.16"}

{"type":"log","@timestamp":"2018-12-17T08:13:18Z","tags":["reporting","debug"],"pid":7072,"message":"Saved object to process"}

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 2, 2019, 2:42pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/12 "2019-01-02T14:42:50Z")

</div>

And the rest up to the error:

{"type":"response","@timestamp":"2018-12-17T08:13:18Z","tags":,"pid":7072,"method":"post","statusCode":200,"req":{"url":"/api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A555.234375%2Cwidth%3A1129)%2Cid%3Apreserve\_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!('%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F\_g%3D()%26\_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!'!')%2CuiState%3A(vis%3A(defaultColors%3A(!'0%2B-%2B50!'%3A!'rgb(0%2C104%2C55)!'%2C!'50%2B-%2B75!'%3A!'rgb(255%2C255%2C190)!'%2C!'75%2B-%2B100!'%3A!'rgb(165%2C0%2C38)!')))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!'1!'%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!'Green%2Bto%2BRed!'%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!'!'%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!'New%2BVisualization!'%2Ctype%3Agauge))')%2Ctitle%3A'New%20Visualization')","method":"post","headers":{"connection":"upgrade","host":"[int.flightwatching.com](http://int.flightwatching.com)","content-length":"0","origin":"[https://int.flightwatching.com](https://int.flightwatching.com)","kbn-version":"6.5.1","user-agent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_13\_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36","content-type":"application/json","accept":"_/_","referer":"[https://int.flightwatching.com/app/kibana](https://int.flightwatching.com/app/kibana)","accept-encoding":"gzip, deflate, br","accept-language":"en-US,en;q=0.9,fr;q=0.8"},"remoteAddress":"127.0.0.1","userAgent":"127.0.0.1","referer":"[https://int.flightwatching.com/app/kibana](https://int.flightwatching.com/app/kibana)"},"res":{"statusCode":200,"responseTime":349,"contentLength":9},"message":"POST /api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A555.234375%2Cwidth%3A1129)%2Cid%3Apreserve\_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!('%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F\_g%3D()%26\_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!'!')%2CuiState%3A(vis%3A(defaultColors%3A(!'0%2B-%2B50!'%3A!'rgb(0%2C104%2C55)!'%2C!'50%2B-%2B75!'%3A!'rgb(255%2C255%2C190)!'%2C!'75%2B-%2B100!'%3A!'rgb(165%2C0%2C38)!')))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!'1!'%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!'Green%2Bto%2BRed!'%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!'!'%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!'New%2BVisualization!'%2Ctype%3Agauge))')%2Ctitle%3A'New%20Visualization') 200 349ms - 9.0B"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["reporting","esqueue","worker","debug"],"pid":7072,"message":"jps1iru105ggf4f1af688tyb - 1 outstanding jobs returned"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["license","debug","xpack"],"pid":7072,"message":"Calling [data] Elasticsearch \_xpack API. Polling frequency: 30001"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["reporting","esqueue","worker","debug"],"pid":7072,"message":"jps1iru105ggf4f1af688tyb - Claimed job jps1l7oh05ggf4f1af3pnefc"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["debug","legacy","proxy"],"pid":7072,"message":"Event is being forwarded: connection"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["reporting","esqueue","worker","debug"],"pid":7072,"message":"jps1iru105ggf4f1af688tyb - Starting job jps1l7oh05ggf4f1af3pnefc"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["reporting","worker","debug"],"pid":7072,"message":"PDF: Processing PDF job"}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["trace","legacy","service"],"pid":7072,"message":"Request will be handled by proxy GET:/api/reporting/jobs/list?page=0&ids=jps1l7oh05ggf4f1af3pnefc."}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate user request to /api/reporting/jobs/list?page=0&ids=jps1l7oh05ggf4f1af3pnefc."}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate via header."}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["debug","security","basic"],"pid":7072,"message":"Authorization header is not presented."}

{"type":"log","@timestamp":"2018-12-17T08:13:19Z","tags":["debug","security","basic"],"pid":7072,"message":"Trying to authenticate via state."}

{"type":"log","@timestamp":"2018-12-17T08:13:20Z","tags":["debug","security","basic"],"pid":7072,"message":"Request has been authenticated via state."}

{"type":"log","@timestamp":"2018-12-17T08:13:20Z","tags":["reporting","screenshots","debug"],"pid":7072,"message":"Creating browser driver factory"}

{"type":"log","@timestamp":"2018-12-17T08:13:20Z","tags":["reporting","esqueue","worker","warn"],"pid":7072,"message":"jps1iru105ggf4f1af688tyb - Failure occurred on job jps1l7oh05ggf4f1af3pnefc: Error: Caught error spawning Chromium\n at Observable.Rx.Observable.create [as \_subscribe] (/usr/share/kibana/node\_modules/x-pack/plugins/reporting/server/browsers/chromium/driver\_factory/index.js:56:24)\n at \n at process.\_tickDomainCallback (internal/process/next\_tick.js:228:7)"}

---

<div class="post-metadata">

**Author:** ![joelgriffith](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joelgriffith/32/53738_2.png) [@joelgriffith](https://discuss.elastic.co/u/joelgriffith)\
**Post date:** [January 2, 2019, 9:17pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/13 "2019-01-02T21:17:24Z")

</div>

There's been some recently discovered packages that might be missing in your operating-system (which would also be good to know for the purposes of diagnosing). You might try setting your log events to:

`logging.events.logs: ['info', 'warning', 'error', 'fatal', 'reporting']`

After that is done, run your report and see what this logfile contains:

`/path/to/kibana/data/headless_shell-linux/chrome_debug.log`

This is the dump of chromium's logs, and there might be an indicator here as to what the issue is. My current guess is there is a missing system package.

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 4, 2019, 9:55am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/14 "2019-01-04T09:55:31Z")

</div>

Hello Joel,

I have set the logging conf as mentionned and retried the reporting. Still failing but no log file for chrome\_debug.log...

Here is the log for kibana. We have a `Creating browser driver factory`and then `Failure occurred on job jqhuxi0q07gdf4f1afcl7uto: Error: Caught error spawning Chromium...`

```auto
{"type":"response","@timestamp":"2019-01-04T09:48:54Z","tags":[],"pid":9661,"method":"post","statusCode":200,"req":{"url":"/api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A1114.234375%2Cwidth%3A1358)%2Cid%3Apreserve_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!('%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F_g%3D()%26_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!'!')%2CuiState%3A(vis%3A(defaultColors%3A(!'0%2B-%2B50!'%3A!'rgb(0%2C104%2C55)!'%2C!'50%2B-%2B75!'%3A!'rgb(255%2C255%2C190)!'%2C!'75%2B-%2B100!'%3A!'rgb(165%2C0%2C38)!')))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!'1!'%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!'Green%2Bto%2BRed!'%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!'!'%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!'New%2BVisualization!'%2Ctype%3Agauge))')%2Ctitle%3A'New%20Visualization')","method":"post","headers":{"connection":"upgrade","host":"int.flightwatching.com","content-length":"0","origin":"https://int.flightwatching.com","kbn-version":"6.5.1","user-agent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36","content-type":"application/json","accept":"*/*","referer":"https://int.flightwatching.com/app/kibana","accept-encoding":"gzip, deflate, br","accept-language":"en-US,en;q=0.9,fr;q=0.8"},"remoteAddress":"127.0.0.1","userAgent":"127.0.0.1","referer":"https://int.flightwatching.com/app/kibana"},"res":{"statusCode":200,"responseTime":314,"contentLength":9},"message":"POST /api/reporting/generate/printablePdf?jobParams=(browserTimezone%3AEurope%2FParis%2Clayout%3A(dimensions%3A(height%3A1114.234375%2Cwidth%3A1358)%2Cid%3Apreserve_layout)%2CobjectType%3Avisualization%2CrelativeUrls%3A!('%2Fapp%2Fkibana%23%2Fvisualize%2Fedit%2Fc27f9c10-fe28-11e8-9e04-ed8c3381d671%3F_g%3D()%26_a%3D(filters%3A!!()%2Clinked%3A!!f%2Cquery%3A(language%3Alucene%2Cquery%3A!'!')%2CuiState%3A(vis%3A(defaultColors%3A(!'0%2B-%2B50!'%3A!'rgb(0%2C104%2C55)!'%2C!'50%2B-%2B75!'%3A!'rgb(255%2C255%2C190)!'%2C!'75%2B-%2B100!'%3A!'rgb(165%2C0%2C38)!')))%2Cvis%3A(aggs%3A!!((enabled%3A!!t%2Cid%3A!'1!'%2Cparams%3A()%2Cschema%3Ametric%2Ctype%3Acount))%2Cparams%3A(addLegend%3A!!t%2CaddTooltip%3A!!t%2Cgauge%3A(backStyle%3AFull%2CcolorSchema%3A!'Green%2Bto%2BRed!'%2CcolorsRange%3A!!((from%3A0%2Cto%3A50)%2C(from%3A50%2Cto%3A75)%2C(from%3A75%2Cto%3A100))%2CextendRange%3A!!t%2CgaugeColorMode%3ALabels%2CgaugeStyle%3AFull%2CgaugeType%3AArc%2CinvertColors%3A!!f%2Clabels%3A(color%3Ablack%2Cshow%3A!!t)%2Corientation%3Avertical%2CpercentageMode%3A!!f%2Cscale%3A(color%3A%2523333%2Clabels%3A!!f%2Cshow%3A!!t)%2Cstyle%3A(bgColor%3A!!f%2CbgFill%3A%2523eee%2CbgMask%3A!!f%2CbgWidth%3A0.9%2CfontSize%3A60%2ClabelColor%3A!!t%2Cmask%3A!!f%2CmaskBars%3A50%2CsubText%3A!'!'%2Cwidth%3A0.9)%2Ctype%3Ameter%2CverticalSplit%3A!!f)%2CisDisplayWarning%3A!!f%2Ctype%3Agauge)%2Ctitle%3A!'New%2BVisualization!'%2Ctype%3Agauge))')%2Ctitle%3A'New%20Visualization') 200 314ms - 9.0B"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["plugin","debug"],"pid":9661,"message":"Checking Elasticsearch version"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","esqueue","worker","debug"],"pid":9661,"message":"jqhuot0r07gdf4f1af1wekmp - 1 outstanding jobs returned"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","esqueue","worker","debug"],"pid":9661,"message":"jqhuot0r07gdf4f1af1wekmp - Claimed job jqhuxi0q07gdf4f1afcl7uto"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","esqueue","worker","debug"],"pid":9661,"message":"jqhuot0r07gdf4f1af1wekmp - Starting job jqhuxi0q07gdf4f1afcl7uto"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","worker","debug"],"pid":9661,"message":"PDF: Processing PDF job"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","screenshots","debug"],"pid":9661,"message":"Creating browser driver factory"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","esqueue","worker","warn"],"pid":9661,"message":"jqhuot0r07gdf4f1af1wekmp - Failure occurred on job jqhuxi0q07gdf4f1afcl7uto: Error: Caught error spawning Chromium\n at Observable.Rx.Observable.create [as _subscribe] (/usr/share/kibana/node_modules/x-pack/plugins/reporting/server/browsers/chromium/driver_factory/index.js:56:24)\n at <anonymous>\n at process._tickDomainCallback (internal/process/next_tick.js:228:7)"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","worker","debug"],"pid":9661,"message":"PDF: Worker error: (jqhuxi0q07gdf4f1afcl7uto)"}
{"type":"log","@timestamp":"2019-01-04T09:48:55Z","tags":["reporting","esqueue","worker","warn"],"pid":9661,"message":"jqhuot0r07gdf4f1af1wekmp - Failing job jqhuxi0q07gdf4f1afcl7uto"}

```

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 4, 2019, 9:59am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/15 "2019-01-04T09:59:18Z")

</div>

Do you have enough information with:

```auto
Error: Caught error spawning Chromium 
at Observable.Rx.Observable.create [as _subscribe] (/usr/share/kibana/node_modules/x-pack/plugins/reporting/server/browsers/chromium/driver_factory/index.js:56:24)
at <anonymous>
at process._tickDomainCallback (internal/process/next_tick.js:228:7)"

```

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 8, 2019, 8:14am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/16 "2019-01-08T08:14:00Z")

</div>

Hello,

could you find anything interesting with the logs?

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 8, 2019, 10:46am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/17 "2019-01-08T10:46:02Z")

</div>

I have added a log line in the source and I have this. Does it rings a bell (debian 9)?

```auto
Failed to launch chrome!

/var/lib/kibana/headless_shell-linux/headless_shell: error while loading shared libraries: libnss3.so: cannot open shared object file: No such file or directory

TROUBLESHOOTING: https://github.com/GoogleChrome/puppeteer/blob/master/docs/troubleshooting.md

```

---

<div class="post-metadata">

**Author:** ![joelgriffith](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joelgriffith/32/53738_2.png) [@joelgriffith](https://discuss.elastic.co/u/joelgriffith)\
**Post date:** [January 8, 2019, 4:57pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/18 "2019-01-08T16:57:54Z")

</div>

AH, this is perfect! `libnss3` is telling sign that you need to install the following package: `nss` for this to work. Depending on your platform/OS it's as simple as installing: `sudo apt-get install -y libnss3`.

This command might change depending on your distro (just a heads up), and what package manager it uses.

---

<div class="post-metadata">

**Author:** ![joelgriffith](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joelgriffith/32/53738_2.png) [@joelgriffith](https://discuss.elastic.co/u/joelgriffith)\
**Post date:** [January 8, 2019, 6:50pm UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/19 "2019-01-08T18:50:38Z")

</div>

@dao what line did you alter to get that message?

---

<div class="post-metadata">

**Author:** ![dao](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@dao](https://discuss.elastic.co/u/dao)\
**Post date:** [January 9, 2019, 7:18am UTC](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516/20 "2019-01-09T07:18:53Z")

</div>

YEEEESSS! it works now! I think the error message in the logs should be more explicit (the error is not logged).

To find the problem, I have added a few log lines in the code of kibana:

`/usr/share/kibana/node_modules/x-pack/plugins/reporting/server/browsers/chromium/driver_factory/index.js`

```auto
      try {
	const args = JSON.stringify({
		userDataDir, executablePath: this.binaryPath, args: chromiumArgs
	});
	this.logger.info(`We are IN with ${args}`);
        chromium = await puppeteer.launch({
          userDataDir,
          executablePath: this.binaryPath,
          ignoreHTTPSErrors: true,
          args: chromiumArgs,
          env: {
            TZ: browserTimezone
          },
        });
	this.logger.info(`chromium lanchedi IN`);
        page = await chromium.newPage();
	      this.logger.info(`page generated IN`);
      } catch (err) {
        observer.error(new Error(`Caught error spawning Chromium`));
	      this.logger.error("IN");
	      this.logger.error(err);
        return;
      }

```

[Next page](https://discuss.elastic.co/t/kibana-6-5-1-reporting-fails-with-elasticcloud-endpoint-but-not-elasticsearch-selfhosted/162516.md?page=2)