# Kibana 7.5.0 - Unable to generate report Error: Failed to decrypt report job data

**URL:** <https://discuss.elastic.co/t/kibana-7-5-0-unable-to-generate-report-error-failed-to-decrypt-report-job-data/233824>\
**Category:** Kibana\
**Created:** [May 21, 2020, 11:28pm UTC](https://discuss.elastic.co/t/kibana-7-5-0-unable-to-generate-report-error-failed-to-decrypt-report-job-data/233824 "2020-05-21T23:28:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Zabulon](https://avatars.discourse-cdn.com/v4/letter/z/b3f665/32.png) [@Zabulon](https://discuss.elastic.co/u/Zabulon)\
**Post date:** [May 21, 2020, 11:28pm UTC](https://discuss.elastic.co/t/kibana-7-5-0-unable-to-generate-report-error-failed-to-decrypt-report-job-data/233824/1 "2020-05-21T23:28:56Z")

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Hello,

I'm trying to run reports and get stock with that message in the reporting console:  
`Unable to generate report

Error: Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report. Error: Unsupported state or unable to authenticate data

`  
I run 1 instance of kibana and I set these settings inside kibana.yml:

```
xpack.reporting.csv.maxSizeBytes: 1048576000
xpack.reporting.queue.timeout: 1800000
xpack.reporting.encryptionKey: "12345678"

```

I,m new in that elk world ... So I don't know how to troubleshoot

Thank you

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**Author:** ![rudolf](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rudolf/32/51200_2.png) [@rudolf](https://discuss.elastic.co/u/rudolf)\
**Post date:** [June 16, 2020, 9:19pm UTC](https://discuss.elastic.co/t/kibana-7-5-0-unable-to-generate-report-error-failed-to-decrypt-report-job-data/233824/2 "2020-06-16T21:19:39Z")

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As per the documentation [https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html](https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html) Kibana will generate a random encryptionKey if this setting wasn't set. This means Kibana will create report jobs but once Kibana is restarted it won't be able to process them. Is it possible that there are reports left over from before you configured your encryptionKey?

Can you share the complete Kibana logs?

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [July 14, 2020, 9:19pm UTC](https://discuss.elastic.co/t/kibana-7-5-0-unable-to-generate-report-error-failed-to-decrypt-report-job-data/233824/3 "2020-07-14T21:19:49Z")

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