# Kibana 7.7.1 Reporting PDF/PNG not working
**URL:** https://discuss.elastic.co/t/kibana-7-7-1-reporting-pdf-png-not-working/241657
**Category:** Kibana
**Tags:** elastic-stack-reporting
**Created:** [July 17, 2020, 2:05pm UTC](https://discuss.elastic.co/t/kibana-7-7-1-reporting-pdf-png-not-working/241657 "2020-07-17T14:05:58Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@cskowronnek](https://discuss.elastic.co/u/cskowronnek)
#### Post date: [July 17, 2020, 2:05pm UTC](https://discuss.elastic.co/t/kibana-7-7-1-reporting-pdf-png-not-working/241657/1 "2020-07-17T14:05:58Z")
Hi all,
We get white/blank PDFs and PNGs when trying to export to pdf or png.
I already increased xpack.reporting.capture.timeouts.openUrl from 30 to 60 seconds but however the reporting engine is not able to open the url. This was working in 7.5 or 7.6
```auto
{"type":"log","@timestamp":"2020-0717T13:56:30Z","tags["error","reporting","printable_pdf","execute","kcqacvja1glkcdd05a7i1kba"],"pid":68168,"message":"Error: An error occurred when trying to open the Kibana URL. You may need to increase 'xpack.reporting.capture.timeouts.openUrl'. Error: net::ERR_INVALID_ARGUMENT at https://example.org:443/s/iot-gas/app/kibana#/dashboard/c3c495c0-4fef-11ea-98a4-311fcb3eeaf8?_a=(description%3A''%2Cfilters%3A!()%2CfullScreenMode%3A!f%2Coptions%3A(darkTheme%3A!t%2ChidePanelTitles%3A!f%2CuseMargins%3A!t)
%2Cpanels%3A!((embeddableConfig%3A()%2CgridData%3A(h%3A20%2Ci%3A'1'%2Cw%3A16%2Cx%3A32%2Cy%3A0)%2Cid%3A'5bbefa10-3e02-11e9-83af-a9882fc96e37'%2CpanelIndex%3A'1'%2Ctype%3Avisualization%2Cversion%3A'7.7.1')%2C(embeddableConfig%3A()%2CgridData%3A(h%3A20%2Ci%3A'2'%2Cw%3A15%2Cx%3A17%2Cy%3A0)%2Cid%3A'2d543c70-3e03-11e9-83af-a9882fc96e37'%2CpanelIndex%3A'2'%2Ctype%3Avisualization%2Cversion%3A'7.7.1')%2C(embeddableConfig%3A()%2CgridData%3A(h%3A17%2Ci%3A'5'%2Cw%3A15%2Cx%3A17%2Cy%3A20)%2Cid%3A'4c8a0640-3e5f-11e9-83af-a9882fc96e37'%2CpanelIndex%3A'5'%2Ctype%3Avisualization%2Cversion%3A'7.7.1')%2C(embeddableConfig%3A()%2CgridData%3A(h%3A20%2Ci%3A'9255e304-be9f-451d-9ccb-271d62be83e0'%2Cw%3A17%2Cx%3A0%2Cy%3A0)%2Cid%3A'82969710-4842-11ea-98a4-311fcb3eeaf8'%2CpanelIndex%3A'9255e304-be9f-451d-9ccb-271d62be83e0'%2Ctype%3Avisualization%2Cversion%3A'7.7.1')%2C(embeddableConfig%3A()%2CgridData%3A(h%3A17%2Ci%3A'68b24654-717e-45bd-95d4-1d0c2fd65c67'%2Cw%3A17%2Cx%3A0%2Cy%3A20)%2Cid%3A'5508e870-4842-11ea-98a4-311fcb3eeaf8'%2CpanelIndex%3A'68b24654-717e-45bd-95d4-1d0c2fd65c67'%2Ctype%3Avisualization%2Cversion%3A'7.7.1'))%2Cquery%3A(language%3Alucene%2Cquery%3A'')%2CtimeRestore%3A!f%2Ctitle%3A'%5BIoT%5D%20CO2%20Sensor'%2CviewMode%3Aview)&_g=(filters%3A!()%2CrefreshInterval%3A(pause%3A!t%2Cvalue%3A0)%2Ctime%3A(from%3Anow-15m%2Cto%3Anow))&forceNow=2020-07-17T13%3A56%3A27.430Z\n at openUrl (/usr/share/kibana/x-pack/legacy/plugins/reporting/export_types/common/lib/screenshots/open_url.js:27:11)\n at process._tickCallback (internal/process/next_tick.js:68:7)"}
```
Has anyone an idea?
Kind regards
Conrad
---
### Author:  [@markov00](https://discuss.elastic.co/u/markov00)
#### Post date: [August 13, 2020, 9:16am UTC](https://discuss.elastic.co/t/kibana-7-7-1-reporting-pdf-png-not-working/241657/2 "2020-08-13T09:16:33Z")
Hi @cskowronnek, sorry for the late reply, have you already solved this issue?
If not it will be useful to post the rest of the log to get a better understanding of what is going on. In particular if you can run Kibana in verbose logging mode using this `logging.verbose:true` we can get a better overview of what is going on. Can be a timeout, an issue contacting an external service (like the map service) etc
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [September 10, 2020, 9:16am UTC](https://discuss.elastic.co/t/kibana-7-7-1-reporting-pdf-png-not-working/241657/3 "2020-09-10T09:16:44Z")
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