# Kibana Alerts and Actions don't send e-mail

**URL:** <https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936>\
**Category:** Kibana\
**Created:** [June 20, 2020, 7:33pm UTC](https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936 "2020-06-20T19:33:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![leogoldim](https://avatars.discourse-cdn.com/v4/letter/l/ecd19e/32.png) [@leogoldim](https://discuss.elastic.co/u/leogoldim)\
**Post date:** [June 20, 2020, 7:33pm UTC](https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936/1 "2020-06-20T19:33:42Z")

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Hi all,

I'm using Elastic Cloud and the Heartbeat to monitor some applications. My monitoring works fine, but the alerts don't work.

I've created an Connector to use Gmail to send e-mail, but I realized that the username and password disappear from my connector. And I also I didn't receive an e-mail with the alert. If I check the alert created for Heartbeat status, it shows that the alert was triggered, but no e-mail message is sent.

How can I configure it on Elastic Cloud? I'm trying to find some documentation, but none works for me.

Thanks in advance

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**Author:** ![xoo](https://avatars.discourse-cdn.com/v4/letter/x/35a633/32.png) [@xoo](https://discuss.elastic.co/u/xoo)\
**Post date:** [June 24, 2020, 11:46am UTC](https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936/2 "2020-06-24T11:46:42Z")

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I've got the same problem. Tried office365 mail and AWS both does not work.

Webhooks to MS Teams are working

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**Author:** ![WDK](https://avatars.discourse-cdn.com/v4/letter/w/a87d85/32.png) [@WDK](https://discuss.elastic.co/u/WDK)\
**Post date:** [July 13, 2020, 1:16pm UTC](https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936/3 "2020-07-13T13:16:32Z")

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Do you mind telling me whether you had to do something special to get teams working? Mine is failing with a strange "failed to decrypt secrets attribute" error.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 10, 2020, 1:31pm UTC](https://discuss.elastic.co/t/kibana-alerts-and-actions-dont-send-e-mail/237936/4 "2020-08-10T13:31:00Z")

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