# Kibana crashes - Error loading data

**URL:** <https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431>\
**Category:** Kibana\
**Created:** [March 6, 2020, 9:39am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431 "2020-03-06T09:39:39Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![carmine.fabrizio](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carmine.fabrizio/32/71788_2.png) [@carmine.fabrizio](https://discuss.elastic.co/u/carmine.fabrizio)\
**Post date:** [March 6, 2020, 9:39am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/1 "2020-03-06T09:39:39Z")

</div>

Hi everyone,  
I have an issue with Kibana when I run a search with time range \> 3hrs, is returning

Error loading data

Request to Elasticsearch failed: {"error":{}}

```auto
Error: Request to Elasticsearch failed: {"error":{}}
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4900279
    at Function._module.service.Promise.try (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2504083)
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2503457
    at Array.map (<anonymous>)
    at Function._module.service.Promise.map (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:2503414)
    at callResponseHandlers (http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4898793)
    at http://logs.isoftbet.com:5601/bundles/commons.bundle.js:3:4881154
    at processQueue (http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:204190)
    at http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:205154
    at Scope.$digest (http://logs.isoftbet.com:5601/built_assets/dlls/vendors.bundle.dll.js:435:215159)

```

any idea about how can I troubleshoot it?  
Thanks

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<div class="post-metadata">

**Author:** ![matw](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matw/32/13913_2.png) [@matw](https://discuss.elastic.co/u/matw)\
**Post date:** [March 6, 2020, 10:15am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/2 "2020-03-06T10:15:03Z")

</div>

Hi

Do you have access to the Elasticsearch logs? Since this error messages doesn't help much.  
[https://www.elastic.co/guide/en/elasticsearch/reference/current/logging.html](https://www.elastic.co/guide/en/elasticsearch/reference/current/logging.html)

In which part of Kibana do you get this error message?

thx & best,  
Matthias

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<div class="post-metadata">

**Author:** ![carmine.fabrizio](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carmine.fabrizio/32/71788_2.png) [@carmine.fabrizio](https://discuss.elastic.co/u/carmine.fabrizio)\
**Post date:** [March 6, 2020, 10:37am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/3 "2020-03-06T10:37:50Z")

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Hi, yes I do have access to the ELS logs, and I'm getting this error on discover page, when I am running a normal search, also I have 3-coordinators, 3 data-nodes, 3cold-nodes.

What log should I check? Kibana is not reporting anything itself.

Thanks for the help!

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<div class="post-metadata">

**Author:** ![matw](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/matw/32/13913_2.png) [@matw](https://discuss.elastic.co/u/matw)\
**Post date:** [March 6, 2020, 11:15am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/4 "2020-03-06T11:15:23Z")

</div>

You should check for errors in elasticsearch.log, depending on your type of installation and setup it can be named differently.

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<div class="post-metadata">

**Author:** ![carmine.fabrizio](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carmine.fabrizio/32/71788_2.png) [@carmine.fabrizio](https://discuss.elastic.co/u/carmine.fabrizio)\
**Post date:** [March 9, 2020, 8:59am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/5 "2020-03-09T08:59:35Z")

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I fixed changing this parameter

> elasticsearch.requestTimeout: 500000

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 6, 2020, 8:59am UTC](https://discuss.elastic.co/t/kibana-crashes-error-loading-data/222431/6 "2020-04-06T08:59:38Z")

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