# Kibana CSV Export Error

**URL:** <https://discuss.elastic.co/t/kibana-csv-export-error/284254>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [September 15, 2021, 7:21am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254 "2021-09-15T07:21:02Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Farid\_N](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/farid_n/32/74144_2.png) [@Farid\_N](https://discuss.elastic.co/u/Farid_N)\
**Post date:** [September 15, 2021, 7:21am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/1 "2021-09-15T07:21:02Z")

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Hi

I have a problem about exporting logs to CSV file according to the bellow picture:

![image](https://us1.discourse-cdn.com/elastic/original/3X/0/8/08ba2459e33fde44b5b9334d349589147f909985.png)

Users have `reporting_user` role.  
The file is less than 10mb and contains few rows.

How can I solve this issue

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<div class="post-metadata">

**Author:** ![Farid\_N](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/farid_n/32/74144_2.png) [@Farid\_N](https://discuss.elastic.co/u/Farid_N)\
**Post date:** [September 15, 2021, 7:24am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/2 "2021-09-15T07:24:56Z")

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I found these lines in `kibana.yml`:

```auto
kibana.autocompleteTimeout: 10000
kibana.autocompleteTerminateAfter: 10000000
xpack.reporting.encryptionKey: "iKv8dYG-5z3FJoBSJtfqyL67Aqt5uaSR/AYmP8oyrdY="
xpack.security.encryptionKey: "lCtN/1mlmT-a5tkMYicW4cHPHTykUYbIxpOo4tL0utV="
xpack.monitoring.kibana.collection.enabled: false

```

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<div class="post-metadata">

**Author:** ![LizaD](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lizad/32/51074_2.png) [@LizaD](https://discuss.elastic.co/u/LizaD)\
**Post date:** [September 15, 2021, 7:39pm UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/3 "2021-09-15T19:39:33Z")

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Hi @Farid_N, what version of kibana are you using? Do you have multiple kibana instances pointing to the same elasticsearch? Also, have you run reporting diagnostic, if so what was the output? Thanks.

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<div class="post-metadata">

**Author:** ![Farid\_N](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/farid_n/32/74144_2.png) [@Farid\_N](https://discuss.elastic.co/u/Farid_N)\
**Post date:** [September 18, 2021, 7:45am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/4 "2021-09-18T07:45:31Z")

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Hi LizaD  
Thanks for your response

I'm using only one instance of Kibana 7.6.2  
I didn`t run any reporting diagnostic but after trying for CSV export a record appeared in Settings -\> Kibana -\> Reporting  
and it said the same error:

```auto
Unable to generate report

Error: Failed to decrypt report job data. Please ensure that xpack.reporting.encryptionKey is set and re-generate this report. Error: Unsupported state or unable to authenticate data

```

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<div class="post-metadata">

**Author:** ![LizaD](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lizad/32/51074_2.png) [@LizaD](https://discuss.elastic.co/u/LizaD)\
**Post date:** [September 20, 2021, 3:54pm UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/5 "2021-09-20T15:54:24Z")

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Hi @Farid_N, what OS are you using? Can you check all system dependencies are installed per [Reporting troubleshooting | Kibana Guide [7.6] | Elastic](https://www.elastic.co/guide/en/kibana/7.6/reporting-troubleshooting.html)?

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<div class="post-metadata">

**Author:** ![Farid\_N](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/farid_n/32/74144_2.png) [@Farid\_N](https://discuss.elastic.co/u/Farid_N)\
**Post date:** [September 21, 2021, 8:45am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/6 "2021-09-21T08:45:48Z")

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I'm using CentOS  
Thank you for your responding

I should check these dependencies first...

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<div class="post-metadata">

**Author:** ![Farid\_N](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/farid_n/32/74144_2.png) [@Farid\_N](https://discuss.elastic.co/u/Farid_N)\
**Post date:** [September 22, 2021, 8:35am UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/7 "2021-09-22T08:35:33Z")

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I'm wondering why sometimes I can export successfully but sometimes I face with that error...!!!

 ![Error](https://us1.discourse-cdn.com/elastic/original/3X/c/3/c3561116d51b60fa6e3ae847c454692a4c43837e.jpeg)

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<div class="post-metadata">

**Author:** ![LizaD](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lizad/32/51074_2.png) [@LizaD](https://discuss.elastic.co/u/LizaD)\
**Post date:** [September 22, 2021, 7:10pm UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/8 "2021-09-22T19:10:13Z")

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@Farid_N how much RAM do you have available?

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 20, 2021, 7:11pm UTC](https://discuss.elastic.co/t/kibana-csv-export-error/284254/9 "2021-10-20T19:11:06Z")

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