# Kibana dashboard unaccessible **URL:** \ **Category:** Kibana\ **Created:** [September 4, 2018, 4:24pm UTC](https://discuss.elastic.co/t/kibana-dashboard-unaccessible/147244 "2018-09-04T16:24:37Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![sandipatmca](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@sandipatmca](https://discuss.elastic.co/u/sandipatmca)\ **Post date:** [September 4, 2018, 4:24pm UTC](https://discuss.elastic.co/t/kibana-dashboard-unaccessible/147244/1 "2018-09-04T16:24:37Z")
Hi, I have xpack installed on ELasticSearch & Kibana .Both the application are up and running (sudo systmectl status kiabana.service & elasticsearch.service) shows active (running). But I am not able to access my Kibana dashboard. Any pointers on where i can check the logs to see the error.Error being displayed on IE is not clear. - Make sure the web address [https://10.174.128.197:5601](https://10.174.128.197:5601) is correct. - Look for the page with your search engine. - Refresh the page in a few minutes. Just FYI, Kibana dashboard was working fine previously but after I did reinstall I am facing this issue. ---
**Author:** ![ikakavas](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ikakavas/32/34430_2.png) [@ikakavas](https://discuss.elastic.co/u/ikakavas)\ **Post date:** [September 5, 2018, 7:00am UTC](https://discuss.elastic.co/t/kibana-dashboard-unaccessible/147244/2 "2018-09-05T07:00:26Z")
Hi, The errors that you share are the generic message that IE shows when it can't access a page, nothing related to Kibana or Elasticsearch. It looks like Kibana is not running. You will need to share a little more information with us in order to get some meaningful help: - What Elasticsearch and Kibana version are you using? - What is your OS ? - Did this behavior start after installing X-Pack, or after reinstalling? - What did you reinstall? Elasticsearch? Kibana? X-Pack ? All ? Also take a look at your logs ( in `/var/log/elasticsearch` and `/var/log/kibana` ), I assume that you will see enough errors there, share the relevant parts with us. ---
**Author:** ![sandipatmca](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@sandipatmca](https://discuss.elastic.co/u/sandipatmca)\ **Post date:** [September 5, 2018, 3:10pm UTC](https://discuss.elastic.co/t/kibana-dashboard-unaccessible/147244/3 "2018-09-05T15:10:36Z")
We are using ELKversion 5.1.2. xpack is installed on ElasticSearch and Kibana. When i ran "sudo systemctl status kibana.service" command ,it shows me status as "Active: active (running)" but if i see kibana log file it shows me error like below: {"type":"response","@timestamp":"2018-09-05T14:21:13Z","tags":[],"pid":21284,"method":"get","statusCode":302,"req":{"url":"/app/kibana","method":"get","headers":{"accept":"text/html, application/xhtml+xml, _/_","accept-language":"en-US","user-agent":"Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko","accept-encoding":"gzip, deflate","host":"10.174.128.197:5601","connection":"Keep-Alive"},"remoteAddress":"100.94.228.211","userAgent":"100.94.228.211"},"res":{"statusCode":302,"responseTime":11,"contentLength":9},"message":"GET /app/kibana 302 11ms - 9.0B"} To answer your question: - We are using ELK version 5.1.2 - Operating system is Linux - We have written bash script which installs ELK and after that installs xpack on Elasticsearch and kibana.I have resinstalled ELK & xpack multiple times to get rid of this problem but no luck Luckily we managed to resolve the issue.Mistakenly entry was wrong in kibana.yml elasticsearch.password: "test" elasticsearch.password: "test123" instead of password ,it should have been username. Now we able to login to kibana but monitoring plugin is throwing error: plugin:monitoring@5.1.2  Request Timeout after 3000ms ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [October 3, 2018, 3:10pm UTC](https://discuss.elastic.co/t/kibana-dashboard-unaccessible/147244/4 "2018-10-03T15:10:37Z")
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