# Kibana did not load properly error message
**URL:** https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648
**Category:** Kibana
**Created:** [March 15, 2020, 8:32am UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648 "2020-03-15T08:32:49Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 15, 2020, 8:32am UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/1 "2020-03-15T08:32:49Z")
hi
I'm getting this screen once in a while (not every load- more like once in 20 loads)
anything to do with it?
thanks
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### Author:  [@flash1293](https://discuss.elastic.co/u/flash1293)
#### Post date: [March 15, 2020, 8:23pm UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/2 "2020-03-15T20:23:15Z")
Can you copy/paste the server logs here whether everything unusual is showing up? Also, in which way of installing/running Kibana?
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### Author:  [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 16, 2020, 6:38am UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/3 "2020-03-16T06:38:09Z")
hey, it's hosted on azure.
I'll try to find the log record
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### Author:  [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 16, 2020, 9:26am UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/4 "2020-03-16T09:26:26Z")
after the upgrade to 7.6.1 I'm getting this (again- not every load)
btw, maybe it will help: I think that most of the times it happens when I'm doing right click on a link in kibana -\> open in new tab. maybe even open a few 'new tabs', and part of then fails to load
nothing in the logs ([cloud.elastic.co](http://cloud.elastic.co) \> deployment\> logs)
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### Author:  [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 19, 2020, 12:39pm UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/5 "2020-03-19T12:39:00Z")
Still getting errors from time to time when loading pages in kibana. (about 10-20 times a day)
Is there a way to look at Kibana logs in the hosted elastic? ([cloud.elstic.co](http://cloud.elstic.co))
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### Author:  [@rudolf](https://discuss.elastic.co/u/rudolf)
#### Post date: [March 23, 2020, 8:42am UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/6 "2020-03-23T08:42:33Z")
Hi @liorg2,
The fact that this only happens sometimes makes me wonder if there's several Kibana versions behind your load balancer, depending on the Kibana server you reach, the bundle might or might not be available.
Can you please reach out to Elastic Cloud support with your deployment ID? You can use the contact form from [cloud.elastic.co](http://cloud.elastic.co) or email [support@elastic.co](mailto:support@elastic.co). That way we'd be able to provide more detailed support to your specific deployment.
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### Author:  [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 23, 2020, 12:04pm UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/7 "2020-03-23T12:04:29Z")
> [@rudolf](#):
>
> depending on the Kibana server you reach, the bundle might or
ok I will. I have only 1 node of kibana though
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [April 20, 2020, 12:04pm UTC](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/8 "2020-04-20T12:04:36Z")
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