# Kibana export png/PDF report missing in trial license

**URL:** <https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538>\
**Category:** Kibana\
**Tags:** elastic-stack-reporting\
**Created:** [April 28, 2021, 4:03pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538 "2021-04-28T16:03:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dcamozzato](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dcamozzato](https://discuss.elastic.co/u/dcamozzato)\
**Post date:** [April 28, 2021, 4:03pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/1 "2021-04-28T16:03:08Z")

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I am currently using a trial license to test some of the gold subscription features. After activating the trial, I don't see the PDF / png export options in the "Share" menu in Kibana.

**Environment:**  
I am running the docker image for Kibana 7.11.1.

**What I have tried:**

- The CSV export options does work.
- The reporting diagnostic says everything is fine.
- I set `logging.verbose: "true"` and restarted the container. There logs are extremely verbose, but it doesn't seem like any errors happened when launching the reporting system. I ran a `docker logs 2>&1 | grep "chromium"`. This is what it gives me:

```auto
{"type":"log","@timestamp":"2021-04-28T15:46:32+00:00","tags":["warning","plugins","reporting","config"],"pid":7,"message":"Chromium sandbox provides an additional layer of protection, but is not supported for Linux CentOS 8.3.2011\n OS. Automatically setting 'xpack.reporting.capture.browser.chromium.disableSandbox: true'."}
{"type":"log","@timestamp":"2021-04-28T15:46:36+00:00","tags":["debug","plugins","reporting"],"pid":7,"message":"Browser executable: /usr/share/kibana/x-pack/plugins/reporting/chromium/headless_shell-linux_x64/headless_shell"}

```

- I jumped into the container with `docker exec -it <container name> bash` and tested the headless\_shell with [this command](https://github.com/elastic/kibana/issues/28123#issuecomment-452453386), which did generate a working PDF.

Any suggestions / help with this are appreciated.

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**Author:** ![AClerk](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/aclerk/32/55297_2.png) [@AClerk](https://discuss.elastic.co/u/AClerk)\
**Post date:** [April 28, 2021, 11:56pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/2 "2021-04-28T23:56:21Z")

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[Not available](https://discuss.elastic.co/t/generate-pdf-report-missing/190492) for basic licenses.

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [April 28, 2021, 11:57pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/3 "2021-04-28T23:57:51Z")

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Can you head over to the license management part of Kibana and make sure you have the license applied?

> [@AClerk](#):
>
> [Not available](https://discuss.elastic.co/t/generate-pdf-report-missing/190492) for basic licenses.

A trial license is a 30 day Platinum level one.

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<div class="post-metadata">

**Author:** ![dcamozzato](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dcamozzato](https://discuss.elastic.co/u/dcamozzato)\
**Post date:** [April 29, 2021, 12:01pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/4 "2021-04-29T12:01:44Z")

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> [@warkolm](#):
>
> Can you head over to the license management part of Kibana and make sure you have the license applied?

Checked Stack Management -\> License Management, it says "trial license active". Please note I can use other paid features, such as the additional connectors, document/field level security, etc.

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<div class="post-metadata">

**Author:** ![dcamozzato](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dcamozzato](https://discuss.elastic.co/u/dcamozzato)\
**Post date:** [May 3, 2021, 2:44pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/5 "2021-05-03T14:44:10Z")

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Is there some configuration I need to change in Kibana to enable the PNG/PDF reports?

Is it possible that the Kibana docker image is missing some dependency to enable the reports? Is there are a log message I should look for that could indicate what is going on?

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 31, 2021, 2:44pm UTC](https://discuss.elastic.co/t/kibana-export-png-pdf-report-missing-in-trial-license/271538/6 "2021-05-31T14:44:16Z")

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