# Kibana Fundamentals - Limited Offer - Issue to load file

**URL:** <https://discuss.elastic.co/t/kibana-fundamentals-limited-offer-issue-to-load-file/230159>\
**Category:** Elastic Training\
**Created:** [April 28, 2020, 12:11pm UTC](https://discuss.elastic.co/t/kibana-fundamentals-limited-offer-issue-to-load-file/230159 "2020-04-28T12:11:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vbrigat](https://avatars.discourse-cdn.com/v4/letter/v/7feea3/32.png) [@vbrigat](https://discuss.elastic.co/u/vbrigat)\
**Post date:** [April 28, 2020, 12:11pm UTC](https://discuss.elastic.co/t/kibana-fundamentals-limited-offer-issue-to-load-file/230159/1 "2020-04-28T12:11:15Z")

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Hi All,  
During the first part of the course "Kibana Fundamentals - Limited Offer" on the LAB activity called “Lab 1: Introduction to Kibana" at the point 13 I have to load on Kibana one file called "users\_0.json" that I downloaded from your website during the point 12 of the lAB activity, but when I load the file on Kibana after initial analysis the Kibana show me the error in the image atached:

 ![Error to load file on the Kibana](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1af39db09d9d3a694fba12b6a724d80cffdedb7b.png)

Please can you help me to solve this issue so I can continue with the course.  
Thanks.  
Vito

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**Author:** ![Melvyn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/melvyn/32/35269_2.png) [@Melvyn](https://discuss.elastic.co/u/Melvyn)\
**Post date:** [April 28, 2020, 10:59pm UTC](https://discuss.elastic.co/t/kibana-fundamentals-limited-offer-issue-to-load-file/230159/2 "2020-04-28T22:59:36Z")

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Hey.

Thanks for reporting your issue.

The time-out request is probably because of a slow connection on your side. Make sure to use a cluster deployed in the closest region possible (for instance if you are in Luxembourg, try to deploy the cluster in Belgium).

Another solution could be to cut the file in 2 or 4 files and index the files separately.

Melvyn

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 26, 2020, 10:59pm UTC](https://discuss.elastic.co/t/kibana-fundamentals-limited-offer-issue-to-load-file/230159/3 "2020-05-26T22:59:38Z")

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