# Kibana GUI Access Problems

**URL:** <https://discuss.elastic.co/t/kibana-gui-access-problems/375770>\
**Category:** Kibana\
**Created:** [March 12, 2025, 10:18am UTC](https://discuss.elastic.co/t/kibana-gui-access-problems/375770 "2025-03-12T10:18:50Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![pofudukhamsi](https://avatars.discourse-cdn.com/v4/letter/p/c5a1d2/32.png) [@pofudukhamsi](https://discuss.elastic.co/u/pofudukhamsi)\
**Post date:** [March 12, 2025, 10:18am UTC](https://discuss.elastic.co/t/kibana-gui-access-problems/375770/1 "2025-03-12T10:18:50Z")

</div>

Hello,

When I want to access the Kibana interface, I get something like the following,

How should I proceed with the issue?

```auto
Network Error (tcp_error)

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

```

 ![Ekran görüntüsü 2025-03-12 131722](https://us1.discourse-cdn.com/elastic/original/3X/4/b/4b9e0587c960dd2443c90916eb758ba967611023.jpeg)

---

<div class="post-metadata">

**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [March 12, 2025, 1:50pm UTC](https://discuss.elastic.co/t/kibana-gui-access-problems/375770/2 "2025-03-12T13:50:29Z")

</div>

Hi @pofudukhamsi,

I assume that you're running a self-managed install of Kibana? Which version are you using?

We'll need more information to help you. Can you provide:

1. The output of the Kibana health endpoint as covered in [this blog](https://www.elastic.co/blog/troubleshooting-kibana-health).
2. Your Kibana config, including any proxy details that you have setup.
3. Any error messages in the browser console devtools and the Kibana logs.

Let us know!

---

<div class="post-metadata">

**Author:** ![pofudukhamsi](https://avatars.discourse-cdn.com/v4/letter/p/c5a1d2/32.png) [@pofudukhamsi](https://discuss.elastic.co/u/pofudukhamsi)\
**Post date:** [March 12, 2025, 2:03pm UTC](https://discuss.elastic.co/t/kibana-gui-access-problems/375770/3 "2025-03-12T14:03:36Z")

</div>

Hello,

I am sharing the Kibana config.

```auto
  GNU nano 6.2 kibana.yml
# For more configuration options see the configuration guide for Kibana in
# https://www.elastic.co/guide/index.html

# =================== System: Kibana Server ===================
# Kibana is served by a back end server. This setting specifies the port to use.
server.port: 5601

# Specifies the address to which the Kibana server will bind. IP addresses and host names are both valid values.
# The default is 'localhost', which usually means remote machines will not be able to connect.
# To allow connections from remote users, set this parameter to a non-loopback address.
server.host: "0.0.0.0"

# Enables you to specify a path to mount Kibana at if you are running behind a proxy.
# Use the `server.rewriteBasePath` setting to tell Kibana if it should remove the basePath
# from requests it receives, and to prevent a deprecation warning at startup.
# This setting cannot end in a slash.
#server.basePath: ""

# Specifies whether Kibana should rewrite requests that are prefixed with
# `server.basePath` or require that they are rewritten by your reverse proxy.
# Defaults to `false`.
#server.rewriteBasePath: false

# Specifies the public URL at which Kibana is available for end users. If
# `server.basePath` is configured this URL should end with the same basePath.
#server.publicBaseUrl: ""

# The maximum payload size in bytes for incoming server requests.
#server.maxPayload: 1048576

# The Kibana server's name. This is used for display purposes.
#server.name: "your-hostname"

# =================== System: Kibana Server (Optional) ===================
# Enables SSL and paths to the PEM-format SSL certificate and SSL key files, respectively.
# These settings enable SSL for outgoing requests from the Kibana server to the browser.
#server.ssl.enabled: false
#server.ssl.certificate: /path/to/your/server.crt
#server.ssl.key: /path/to/your/server.key

# =================== System: Elasticsearch ===================
# The URLs of the Elasticsearch instances to use for all your queries.
elasticsearch.hosts: ["https://localhost:9200"]

# If your Elasticsearch is protected with basic authentication, these settings provide
# the username and password that the Kibana server uses to perform maintenance on the Kibana
# index at startup. Your Kibana users still need to authenticate with Elasticsearch, which
# is proxied through the Kibana server.
elasticsearch.username: "kibana_system"
elasticsearch.password: "cQ+gixTzxT23pAzyQLp"

# Kibana can also authenticate to Elasticsearch via "service account tokens".
# Service account tokens are Bearer style tokens that replace the traditional username/password based configuration.
# Use this token instead of a username/password.
# elasticsearch.serviceAccountToken: "my_token"

# Time in milliseconds to wait for Elasticsearch to respond to pings. Defaults to the value of
# the elasticsearch.requestTimeout setting.
#elasticsearch.pingTimeout: 1500

# Time in milliseconds to wait for responses from the back end or Elasticsearch. This value
# must be a positive integer.
#elasticsearch.requestTimeout: 30000

# The maximum number of sockets that can be used for communications with elasticsearch.
# Defaults to `800`.
#elasticsearch.maxSockets: 1024

# Specifies whether Kibana should use compression for communications with elasticsearch
# Defaults to `false`.
#elasticsearch.compression: false

# List of Kibana client-side headers to send to Elasticsearch. To send *no* client-side
# headers, set this value to [] (an empty list).
#elasticsearch.requestHeadersWhitelist: [authorization]

# Header names and values that are sent to Elasticsearch. Any custom headers cannot be overwritten
# by client-side headers, regardless of the elasticsearch.requestHeadersWhitelist configuration.
#elasticsearch.customHeaders: {}

# Time in milliseconds for Elasticsearch to wait for responses from shards. Set to 0 to disable.
#elasticsearch.shardTimeout: 30000

# =================== System: Elasticsearch (Optional) ===================
# These files are used to verify the identity of Kibana to Elasticsearch and are required when
# xpack.security.http.ssl.client_authentication in Elasticsearch is set to required.
#elasticsearch.ssl.certificate: /path/to/your/client.crt
#elasticsearch.ssl.key: /path/to/your/client.key

# Enables you to specify a path to the PEM file for the certificate
# authority for your Elasticsearch instance.
#elasticsearch.ssl.certificateAuthorities: ["/path/to/your/CA.pem"]

# To disregard the validity of SSL certificates, change this setting's value to 'none'.
elasticsearch.ssl.verificationMode: none

# =================== System: Logging ===================
# Set the value of this setting to off to suppress all logging output, or to debug to log everything. Defaults to 'info'
#logging.root.level: debug

# Enables you to specify a file where Kibana stores log output.
logging:
  appenders:
    file:
      type: file
      fileName: /var/log/kibana/kibana.log
      layout:
        type: json
  root:
    appenders:
      - default
      - file
# policy:
# type: size-limit
# size: 256mb
# strategy:
# type: numeric
# max: 10
# layout:
# type: json

# Logs queries sent to Elasticsearch.
#logging.loggers:
# - name: elasticsearch.query
# level: debug

# Logs http responses.
#logging.loggers:
# - name: http.server.response
# level: debug

# Logs system usage information.
#logging.loggers:
# - name: metrics.ops
# level: debug

# Enables debug logging on the browser (dev console)
#logging.browser.root:
# level: debug

# =================== System: Other ===================
# The path where Kibana stores persistent data not saved in Elasticsearch. Defaults to data
#path.data: data

# Specifies the path where Kibana creates the process ID file.
pid.file: /run/kibana/kibana.pid

# Set the interval in milliseconds to sample system and process performance
# metrics. Minimum is 100ms. Defaults to 5000ms.
#ops.interval: 5000

# Specifies locale to be used for all localizable strings, dates and number formats.
# Supported languages are the following: English (default) "en", Chinese "zh-CN", Japanese "ja-JP", French "fr-FR".
#i18n.locale: "en"

# =================== Frequently used (Optional)===================

# =================== Saved Objects: Migrations ===================
# Saved object migrations run at startup. If you run into migration-related issues, you might need to adjust these settings.

# The number of documents migrated at a time.
# If Kibana can't start up or upgrade due to an Elasticsearch `circuit_breaking_exception`,
# use a smaller batchSize value to reduce the memory pressure. Defaults to 1000 objects per batch.
#migrations.batchSize: 1000

# The maximum payload size for indexing batches of upgraded saved objects.
# To avoid migrations failing due to a 413 Request Entity Too Large response from Elasticsearch.
# This value should be lower than or equal to your Elasticsearch cluster’s `http.max_content_length`
# configuration option. Default: 100mb
#migrations.maxBatchSizeBytes: 100mb

# The number of times to retry temporary migration failures. Increase the setting
# if migrations fail frequently with a message such as `Unable to complete the [...] step after
# 15 attempts, terminating`. Defaults to 15
#migrations.retryAttempts: 15

# =================== Search Autocomplete ===================
# Time in milliseconds to wait for autocomplete suggestions from Elasticsearch.
# This value must be a whole number greater than zero. Defaults to 1000ms
#unifiedSearch.autocomplete.valueSuggestions.timeout: 1000

# Maximum number of documents loaded by each shard to generate autocomplete suggestions.
# This value must be a whole number greater than zero. Defaults to 100_000
#unifiedSearch.autocomplete.valueSuggestions.terminateAfter: 100000

```