# Kibana integration with remedy

**URL:** <https://discuss.elastic.co/t/kibana-integration-with-remedy/282192>\
**Category:** Kibana\
**Tags:** elastic-stack-alerting\
**Created:** [August 23, 2021, 6:56am UTC](https://discuss.elastic.co/t/kibana-integration-with-remedy/282192 "2021-08-23T06:56:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rodri.gz](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@rodri.gz](https://discuss.elastic.co/u/rodri.gz)\
**Post date:** [August 23, 2021, 6:56am UTC](https://discuss.elastic.co/t/kibana-integration-with-remedy/282192/1 "2021-08-23T06:56:10Z")

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Hello!

I am doing some tests and I have a question.  
Can kibana alert or create tickets in a Remedy?

Thanks in advance!

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**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [August 23, 2021, 10:57pm UTC](https://discuss.elastic.co/t/kibana-integration-with-remedy/282192/2 "2021-08-23T22:57:32Z")

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What's Remedy? Does it have an API?

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**Author:** ![leandrojmp](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/leandrojmp/32/107231_2.png) [@leandrojmp](https://discuss.elastic.co/u/leandrojmp)\
**Post date:** [August 24, 2021, 3:52am UTC](https://discuss.elastic.co/t/kibana-integration-with-remedy/282192/3 "2021-08-24T03:52:01Z")

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I think that it is BMC Remedy, an ITSM software, it is called BMC Helix now if I'm not wrong, it is similar to ServiceNow.

Kibana does not have a built-in connector for Remedy, but you can use the [WebHook](https://www.elastic.co/guide/en/kibana/current/webhook-action-type.html) connector to send a `POST` or `PUT` request to the Remedy API to create/manage tickets.

You will need to look into the Remedy documentation to know how to build the json payload of the request.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [September 21, 2021, 3:52am UTC](https://discuss.elastic.co/t/kibana-integration-with-remedy/282192/4 "2021-09-21T03:52:03Z")

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