# Kibana is not able to fetch data from kibana collector

**URL:** <https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981>\
**Category:** Kibana\
**Created:** [November 1, 2018, 9:30am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981 "2018-11-01T09:30:09Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![godfather7](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@godfather7](https://discuss.elastic.co/u/godfather7)\
**Post date:** [November 1, 2018, 9:30am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/1 "2018-11-01T09:30:09Z")

</div>

Kibana is not able to fetch data from kibana collector error is showing uo whenever i am starting kibana through cmd.

The image error in the cmd is

 ![Capture1](https://us1.discourse-cdn.com/elastic/original/3X/4/c/4c9bb940ea74867005c3ba8b4a4c8668b96d238b.png)

---

<div class="post-metadata">

**Author:** ![rashmi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rashmi/32/16391_2.png) [@rashmi](https://discuss.elastic.co/u/rashmi)\
**Post date:** [November 2, 2018, 3:28am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/2 "2018-11-02T03:28:27Z")

</div>

Can you elaborate more what you are tryin to achieve? What is the version you are using , operating system, screenshots and what are the steps you took.

Thanks  
Rashmi

---

<div class="post-metadata">

**Author:** ![godfather7](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@godfather7](https://discuss.elastic.co/u/godfather7)\
**Post date:** [November 14, 2018, 8:21am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/3 "2018-11-14T08:21:52Z")

</div>

Hi, sorry for the late reply  
I am running kibana on vm machine trying to collect data from different machine.  
My elasticsearch and kibana version is 6.4.2. I am running it on Microsoft server 2012 R2 standard. The step is i am running winlogbeat and metric beat on different machine and its data are sent to elastic search of vm which is sent to kibana on the same machine.  
since 5 days, i am getting this error along with this, **request timeout after 3000 ms**.

 ![Screenshot%20(36)](https://us1.discourse-cdn.com/elastic/original/3X/0/d/0dd770ba9d73040f7065efc89c5a06b7e3d33dbf.png)

---

<div class="post-metadata">

**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [November 14, 2018, 8:26am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/4 "2018-11-14T08:26:11Z")

</div>

Can you please provide the full output from the [cluster stats API](https://www.elastic.co/guide/en/elasticsearch/reference/current/cluster-stats.html)?

---

<div class="post-metadata">

**Author:** ![godfather7](https://avatars.discourse-cdn.com/v4/letter/g/f07891/32.png) [@godfather7](https://discuss.elastic.co/u/godfather7)\
**Post date:** [November 14, 2018, 10:12am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/5 "2018-11-14T10:12:58Z")

</div>

**The output which i got from cluster stats api is**  
{  
"\_nodes": {  
"total": 1,  
"successful": 1,  
"failed": 0  
},  
"cluster\_name": "elasticsearch",  
"timestamp": 1542190232485,  
"status": "yellow",  
"indices": {  
"count": 223,  
"shards": {  
"total": 747,  
"primaries": 747,  
"replication": 0,  
"index": {  
"shards": {  
"min": 1,  
"max": 5,  
"avg": 3.3497757847533634  
},  
"primaries": {  
"min": 1,  
"max": 5,  
"avg": 3.3497757847533634  
},  
"replication": {  
"min": 0,  
"max": 0,  
"avg": 0  
}  
}  
},  
"docs": {  
"count": 82631803,  
"deleted": 107329  
},  
"store": {  
"size": "39gb",  
"size\_in\_bytes": 41895795374  
},  
"fielddata": {  
"memory\_size": "2.1kb",  
"memory\_size\_in\_bytes": 2168,  
"evictions": 0  
},  
"query\_cache": {  
"memory\_size": "0b",  
"memory\_size\_in\_bytes": 0,  
"total\_count": 0,  
"hit\_count": 0,  
"miss\_count": 0,  
"cache\_size": 0,  
"cache\_count": 0,  
"evictions": 0  
},  
"completion": {  
"size": "0b",  
"size\_in\_bytes": 0  
},  
"segments": {  
"count": 4886,  
"memory": "142mb",  
"memory\_in\_bytes": 148944722,  
"terms\_memory": "110.5mb",  
"terms\_memory\_in\_bytes": 115903827,  
"stored\_fields\_memory": "23.5mb",  
"stored\_fields\_memory\_in\_bytes": 24697264,  
"term\_vectors\_memory": "0b",  
"term\_vectors\_memory\_in\_bytes": 0,  
"norms\_memory": "3.1kb",  
"norms\_memory\_in\_bytes": 3200,  
"points\_memory": "2.3mb",  
"points\_memory\_in\_bytes": 2499175,  
"doc\_values\_memory": "5.5mb",  
"doc\_values\_memory\_in\_bytes": 5841256,  
"index\_writer\_memory": "11.5mb",  
"index\_writer\_memory\_in\_bytes": 12158292,  
"version\_map\_memory": "0b",  
"version\_map\_memory\_in\_bytes": 0,  
"fixed\_bit\_set": "0b",  
"fixed\_bit\_set\_memory\_in\_bytes": 0,  
"max\_unsafe\_auto\_id\_timestamp": 1542189906526,  
"file\_sizes": {}  
}  
},  
"nodes": {  
"count": {  
"total": 1,  
"data": 1,  
"coordinating\_only": 0,  
"master": 1,  
"ingest": 1  
},  
"versions": [  
"6.4.2"  
],  
"os": {  
"available\_processors": 4,  
"allocated\_processors": 4,  
"names": [  
{  
"name": "Windows Server 2012 R2",  
"count": 1  
}  
],  
"mem": {  
"total": "10.4gb",  
"total\_in\_bytes": 11227680768,  
"free": "1.4gb",  
"free\_in\_bytes": 1604513792,  
"used": "8.9gb",  
"used\_in\_bytes": 9623166976,  
"free\_percent": 14,  
"used\_percent": 86  
}  
},  
"process": {  
"cpu": {  
"percent": 6  
},  
"open\_file\_descriptors": {  
"min": -1,  
"max": -1,  
"avg": 0  
}  
},  
"jvm": {  
"max\_uptime": "6.3m",  
"max\_uptime\_in\_millis": 381600,  
"versions": [  
{  
"version": "1.8.0\_101",  
"vm\_name": "Java HotSpot(TM) 64-Bit Server VM",  
"vm\_version": "25.101-b13",  
"vm\_vendor": "Oracle Corporation",  
"count": 1  
}  
],  
"mem": {  
"heap\_used": "1.1gb",  
"heap\_used\_in\_bytes": 1190462064,  
"heap\_max": "1.9gb",  
"heap\_max\_in\_bytes": 2112618496  
},  
"threads": 65  
},  
"fs": {  
"total": "119.6gb",  
"total\_in\_bytes": 128479916032,  
"free": "62gb",  
"free\_in\_bytes": 66627973120,  
"available": "62gb",  
"available\_in\_bytes": 66627973120  
},  
"plugins": ,  
"network\_types": {  
"transport\_types": {  
"security4": 1  
},  
"http\_types": {  
"security4": 1  
}  
}  
}  
}

---

<div class="post-metadata">

**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [November 14, 2018, 10:33am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/6 "2018-11-14T10:33:23Z")

</div>

That is an awful lot of shards for only 39GB of data and 2GB of heap. I would recommend reading [this blog post about shards and sharing](https://www.elastic.co/blog/how-many-shards-should-i-have-in-my-elasticsearch-cluster) and then reducing this substantially.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 12, 2018, 10:33am UTC](https://discuss.elastic.co/t/kibana-is-not-able-to-fetch-data-from-kibana-collector/154981/7 "2018-12-12T10:33:25Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.