# Kibana log in fail

**URL:** <https://discuss.elastic.co/t/kibana-log-in-fail/78298>\
**Category:** Kibana\
**Created:** [March 13, 2017, 1:17am UTC](https://discuss.elastic.co/t/kibana-log-in-fail/78298 "2017-03-13T01:17:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Katy\_Gero](https://avatars.discourse-cdn.com/v4/letter/k/74df32/32.png) [@Katy\_Gero](https://discuss.elastic.co/u/Katy_Gero)\
**Post date:** [March 13, 2017, 1:17am UTC](https://discuss.elastic.co/t/kibana-log-in-fail/78298/1 "2017-03-13T01:17:47Z")

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For one of my clusters, Kibana is not recognizing my username/password as correct. (I get "Oops, invalid username/password" on the log in screen.) I use a password manager, so I'm not typing it incorrectly. I went into my security settings (I use Shield) and changed my password. I tried again. Still not working. Other users are having a similar issue. We are not having this issue with our other cluster. Any ideas?

Problem cluster ID is b1bc26.

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**Author:** ![jbudz](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jbudz/32/45922_2.png) [@jbudz](https://discuss.elastic.co/u/jbudz)\
**Post date:** [March 13, 2017, 10:32pm UTC](https://discuss.elastic.co/t/kibana-log-in-fail/78298/2 "2017-03-13T22:32:10Z")

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Are you able to log in directly to elasticsearch with those credentials? Is this with Elastic Cloud? [https://discuss.elastic.co/c/cloud](https://discuss.elastic.co/c/cloud) might be a better place to ask.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 10, 2017, 10:32pm UTC](https://discuss.elastic.co/t/kibana-log-in-fail/78298/3 "2017-04-10T22:32:16Z")

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