# Kibana logs in cloud.elastic.co

**URL:** https://discuss.elastic.co/t/kibana-logs-in-cloud-elastic-co/224675
**Category:** Elastic Cloud Enterprise (ECE)
**Created:** [March 23, 2020, 12:55pm UTC](https://discuss.elastic.co/t/kibana-logs-in-cloud-elastic-co/224675 "2020-03-23T12:55:39Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![liorg2](https://avatars.discourse-cdn.com/v4/letter/l/ed8c4c/32.png) [@liorg2](https://discuss.elastic.co/u/liorg2)
#### Post date: [March 23, 2020, 1:56pm UTC](https://discuss.elastic.co/t/kibana-logs-in-cloud-elastic-co/224675/3 "2020-03-23T13:56:43Z")

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thanks @Alex_Piggott

this is the issue:

> [@Kibana did not load properly error message](https://discuss.elastic.co/t/kibana-did-not-load-properly-error-message/223648/6):
>
> Hi @liorg2, The fact that this only happens sometimes makes me wonder if there's several Kibana versions behind your load balancer, depending on the Kibana server you reach, the bundle might or might not be available. Can you please reach out to Elastic Cloud support with your deployment ID? You can use the contact form from [cloud.elastic.co](http://cloud.elastic.co) or email [support@elastic.co](mailto:support@elastic.co). That way we'd be able to provide more detailed support to your specific deployment.

I thought maybe I can find anything in the logs by myself

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