# Kibana lost services in apm after timerange extend

**URL:** https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582
**Category:** APM
**Tags:** open-telemetry
**Created:** [November 21, 2025, 9:22am UTC](https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582 "2025-11-21T09:22:28Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Karol\_Niema](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karol_niema/32/140599_2.png) [@Karol\_Niema](https://discuss.elastic.co/u/Karol_Niema)
#### Post date: [November 21, 2025, 9:22am UTC](https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582/1 "2025-11-21T09:22:28Z")

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kibana 9.03  
elasticserach 9.0.3

Hello  
I am facing problem with disappeared services in Observability -\> services  
problem occurs when time range extend,

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/8/3/83b75e764c4b36f31c5bd50501455607cb7a4ec9.png)

after changing to last 15 min

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/a/4/a4427733ce7adaf633633ac4b91cc488be09a460.png)

it also happens when extend to more time than 1-5 min

I observed that during changing services are visible for a microseconds and dissapeard

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<div class="post-metadata">

### Author: ![Tortoise](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tortoise/32/147587_2.png) [@Tortoise](https://discuss.elastic.co/u/Tortoise)
#### Post date: [November 21, 2025, 2:32pm UTC](https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582/2 "2025-11-21T14:32:12Z")

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Hello @Karol_Niema

So when we keep the time range as 1 minutes & the OTEL service is visible.  
What if we click on the service & than change the time range?  
From the source where the APM is captured on that host for this particular service do you see any issues or it is running without issues?  
Also if you could check the index related to this APM service & see the data available in that index ? do we have the data say for last 15 minutes?

Thanks!!

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<div class="post-metadata">

### Author: ![Karol\_Niema](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karol_niema/32/140599_2.png) [@Karol\_Niema](https://discuss.elastic.co/u/Karol_Niema)
#### Post date: [November 22, 2025, 1:09pm UTC](https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582/3 "2025-11-22T13:09:32Z")

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> So when we keep the time range as 1 minutes & the OTEL service is visible.

Yes

> What if we click on the service & than change the time range?

Services disappeared

> From the source where the APM is captured on that host for this particular service do you see any issues or it is running without issues?

No all data are pushed to the.ds-traces-generic.otel-default-2025.11.21-000003 index

> Also if you could check the index related to this APM service & see the data available in that index ? do we have the data say for last 15 minutes?

it is OK in .ds-traces-generic.otel-default-2025.11.21-000003 index

for 4 min

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/e/3/e33dfc4278aec651db5b0609777f28ca70d14a83.png)

for 15 min

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/b/1/b164369605f4766def631329d97b7de50b740c94.png)

for 1 day

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/6/1/61648d38379a6d95ed261da4ae7a29213c405556.png)

added some information in screens

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/6/6/66261ea590fd5429c0cdf6e83102f00c45f85dce.png)

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/2/6/26180010a93e86f14cfa18f450f3ca9f570bf318.png)

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/8/8/886e3cefea14c3948089f8daa62098bebd7e2069.jpeg)

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<div class="post-metadata">

### Author: ![Karol\_Niema](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karol_niema/32/140599_2.png) [@Karol\_Niema](https://discuss.elastic.co/u/Karol_Niema)
#### Post date: [February 2, 2026, 8:37am UTC](https://discuss.elastic.co/t/kibana-lost-services-in-apm-after-timerange-extend/383582/4 "2026-02-02T08:37:30Z")

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Hi, deleted indices in configuration and problem disappear.

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/5/4/5444a2f8c906d40c68faec3301f10b5db7bd9480.png)