# Kibana Metrics – 500 Internal Server Error
**URL:** https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260
**Category:** Kibana
**Created:** [June 23, 2020, 12:46pm UTC](https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260 "2020-06-23T12:46:07Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@tvander](https://discuss.elastic.co/u/tvander)
#### Post date: [June 23, 2020, 12:46pm UTC](https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260/1 "2020-06-23T12:46:07Z")
When i'm trying to access to the metrics page ([https://kibana-elk.pxdtools.io:5601/app/metrics](https://kibana-elk.pxdtools.io:5601/app/metrics)) on Kibana i have an error 500 showing on the right bottom corner, and i can't use this page, i've got the "There is no data to display." message.
I changed the log to verbose on kibana config but i dont have many information, i only have these two logs:
```auto
{
"type": "error",
"@timestamp": "2020-06-22T12:46:03Z",
"tags": [],
"pid": 3685,
"level": "error",
"error": {
"message": "Internal Server Error",
"name": "Error",
"stack": "Error: Internal Server Error\n at HapiResponseAdapter.toError (/usr/share/kibana/src/core/server/http/router/response_adapter.js:132:19)\n at HapiResponseAdapter.toHapiResponse (/usr/share/kibana/src/core/server/http/router/response_adapter.js:86:19)\n at HapiResponseAdapter.handle (/usr/share/kibana/src/core/server/http/router/response_adapter.js:81:17)\n at Router.handle (/usr/share/kibana/src/core/server/http/router/router.js:160:34)\n at process._tickCallback (internal/process/next_tick.js:68:7)"
},
"url": {
"protocol": null,
"slashes": null,
"auth": null,
"host": null,
"port": null,
"hostname": null,
"hash": null,
"search": null,
"query": {},
"pathname": "/api/metrics/snapshot",
"path": "/api/metrics/snapshot",
"href": "/api/metrics/snapshot"
},
"message": "Internal Server Error"
}
```
```auto
{
"type": "response",
"@timestamp": "2020-06-22T12:18:19Z",
"tags": [
"access:infra"
],
"pid": 3685,
"method": "post",
"statusCode": 500,
"req": {
"url": "/api/metrics/snapshot",
"method": "post",
"headers": {
"host": "kibana-elk.pxdtools.io:5601",
"user-agent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0",
"accept": "*/*",
"accept-language": "fr,fr-FR;q=0.8,en-US;q=0.5,en;q=0.3",
"accept-encoding": "gzip, deflate, br",
"referer": "https://kibana-elk.pxdtools.io:5601/app/metrics/inventory?waffleFilter=(expression:%27%27,kind:kuery)&waffleTime=(currentTime:1592828234054,isAutoReloading:!f)&waffleOptions=(accountId:%27%27,autoBounds:!t,boundsOverride:(max:1,min:0),customMetrics:!(),customOptions:!(),groupBy:!(),metric:(type:cpu),nodeType:host,region:%27%27,view:map)",
"content-type": "application/json",
"kbn-version": "7.8.0",
"origin": "https://kibana-elk.pxdtools.io:5601",
"content-length": "191",
"connection": "keep-alive"
},
"remoteAddress": "10.242.2.4",
"userAgent": "10.242.2.4",
"referer": "https://kibana-elk.pxdtools.io:5601/app/metrics/inventory?waffleFilter=(expression:%27%27,kind:kuery)&waffleTime=(currentTime:1592828234054,isAutoReloading:!f)&waffleOptions=(accountId:%27%27,autoBounds:!t,boundsOverride:(max:1,min:0),customMetrics:!(),customOptions:!(),groupBy:!(),metric:(type:cpu),nodeType:host,region:%27%27,view:map)"
},
"res": {
"statusCode": 500,
"responseTime": 91,
"contentLength": 9
},
"message": "POST /api/metrics/snapshot 500 91ms - 9.0B"
}
```
My problem seems similar to this one: [Viewing Metrics -- 500 Internal Server Error](https://discuss.elastic.co/t/viewing-metrics-500-internal-server-error/225501/3)
but there is no fix.
Here is the installation detail:
3 nodes elasticsearch with license/xpack/security installed
1 kibana on different server with security
1 separate logstash and many others filebeat/metricbeat clients.
all stack is running on elk 7.8
i can correctly see metricbeat data from discover page.
---
### Author:  [@ntk](https://discuss.elastic.co/u/ntk)
#### Post date: [June 23, 2020, 2:33pm UTC](https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260/2 "2020-06-23T14:33:58Z")
I'm experiencing the same issue (ELK 7.8):
```auto
{"type":"error","@timestamp":"2020-06-23T14:29:01Z","tags":[],"pid":21238,"level":"error","error":{"message":"Internal Server Error","name":"Error","stack":"Error: Internal Server Error at HapiResponseAdapter.toError (/home/ubuntu/kibana/src/core/server/http/router/response_adapter.js:130:19)
at HapiResponseAdapter.toHapiResponse (/home/ubuntu/kibana/src/core/server/http/router/response_adapter.js:84:19)
at HapiResponseAdapter.handle (/home/ubuntu/kibana/src/core/server/http/router/response_adapter.js:79:17)
at Router.handle (/home/ubuntu/kibana/src/core/server/http/router/router.js:162:34)
at process._tickCallback (internal/process/next_tick.js:68:7)"},"url":{"protocol":null,"slashes":null,"auth":null,"host":null,"port":null,"hostname":null,"hash":null,"search":null,"query":{},"pathname":"/api/metrics/snapshot","path":"/api/metrics/snapshot","href":"/api/metrics/snapshot"},"message":"Internal Server Error"}
```
---
### Author:  [@tvander](https://discuss.elastic.co/u/tvander)
#### Post date: [June 25, 2020, 1:36pm UTC](https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260/3 "2020-06-25T13:36:40Z")
Problem solved,
This problem appears because of the index template, in my case i use logstash as intermediate between metricbeat and elasticsearch, so it seems that the existing template wasn't good,
I had to manually export the template on my metricbeat client server and then manually import it
[https://www.elastic.co/guide/en/beats/metricbeat/current/metricbeat-template.html#load-template-manually-alternate](https://www.elastic.co/guide/en/beats/metricbeat/current/metricbeat-template.html#load-template-manually-alternate)
```auto
metricbeat export template > metricbeat.template.json
curl -k -u elastic:mypass -XPUT -H 'Content-Type: application/json' https://PIXID-ELKMASTER1:9200/_template/metricbeat-new -d@metricbeat.template.json
```
Then i stopped logstash service, deleted the old metricbeat index template, deleted my metricbeat index,
When i started logstash the metricbeat index had correctly been created by the pipeline configuration, and i do no longer have the 500 error on the kibana metrics page.
Hope it will help
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [July 23, 2020, 1:36pm UTC](https://discuss.elastic.co/t/kibana-metrics-500-internal-server-error/238260/4 "2020-07-23T13:36:47Z")
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